Mr [redacted] ,We are sorry that we were unable to get the defrost sensor scheduled to be replaced back in May of It appears in our system there was a scheduling conflict where we could never get it scheduled with you, so when you called in on January 12th stating your unit wasn't working you were made aware of the $complete system evaluation for our technician to come out during the call taking processNow after becoming aware of your concern only through your Revdex.com complaint previously posted we understand the situation and your concernPlease contact our office to discuss the resolution that we be to your satisfaction [redacted]
The balance due to a rebate as you previously stated in your complaint has been removed from your accountAs mentioned previously in response to a Revdex.com complaint you had submitted, please call our office and request to speak with a Team Leader to get your concern resolved in a timely manner
Mr [redacted] ,We are sorry that we were unable to get the defrost sensor scheduled to be replaced back in May of It appears in our system there was a scheduling conflict where we could never get it scheduled with you, so when you called in on January 12th stating your unit wasn't working you were made aware of the $complete system evaluation for our technician to come out during the call taking processNow after becoming aware of your concern only through your Revdex.com complaint previously posted we understand the situation and your concernPlease contact our office to discuss the resolution that we be to your satisfaction [redacted]
The balance due to a rebate as you previously stated in your complaint has been removed from your accountAs mentioned previously in response to a Revdex.com complaint you had submitted, please call our office and request to speak with a Team Leader to get your concern resolved in a timely manner