Mid Florida Auto Outlet

Hello,
I have been in contact with the customer and I am in the process of researching some apparent reimbursement made by Toyota Motor Co.  I will update the Revdex.com as soon as we have clarification.
Thank you,
J[redacted]
General Manager
DCH Toyota of Oxnard
805-988-2377

Our entire team here at DCH Toyota of Oxnard prides itself on doing all that is possible to satisfy our customers.  We would be happy to explore all of the options to help Mr. R[redacted] into whatever vehicle he wants.  We understand that peoples situations change and sometimes vehicle needs...

also change.  Since no car deal or financial situation is the same we would need the specifics of Mr. R[redacted]'s needs to identify what is possible.  I will instruct our sales managers to reach out and do anything they can to make sure Mr. R[redacted] is in the right car and finance situation he wants.
Sincerely,
J[redacted]
General Manager DCH Toyota of Oxnard

Hello,
Mr.. [redacted] arrived at our service drive on the 28th of July 2014 describing several items that he would like looked into and possibly fixed.  Mr. [redacted]'s truck was diagnosed and several items were identified needing repair.  An estimate was given and signed by Mr....

[redacted].  All work to be done was pre- authorized by signature.  Upon completion when Mr. [redacted] came to pick up his truck he said that he did not agree to pay and he spoke to Toyota corporate and the items were be covered under some kind of factory good will warranty.  We made calls to Toyota on Mr. [redacted]'s behalf and were unable to find any coverage.  
In an effort to maintain good-will our service manager discounted the price of the repair.  Mr. [redacted] paid the bill and took his truck.
We have documentation of all work authorized if needed.
Thank you,
[redacted]
DCH Toyota of Oxnard
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