Mid Florida Endodontic Reviews (%countItem)
Mid Florida Endodontic Rating
Address: 12301 Lake Underhill Rd STE 104, Orlando, Florida, United States, 32828-4509
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I was referred to Orlando Endodontic Specialists ? East for a root canal to be performed. I called their office and gave them my insurance information. They called me back after reviewing my insurance and told me that my portion would be $218.40 for the root canal with insurance covering the remainder. I booked an appointment for the following week. The root canal was completed 8/5/2019 and the same $218.40 was the amount due which I paid that day. This was my only time at Orlando Endodontic Specialists ? East.
In October of 2019 I received a bill in the mail stating I owe an additional $252.60 even though I already paid the $218.40 for services completed. I'm not sure what the issue is on theirr end but had I been told it would cost me close to $500 for the root canal, I would have just had the tooth pulled instead.
I sent them a letter explaining this issue and never heard back from them so I assumed they found their billing error and corrected it. Instead they sent my account to Collections and now I'm receiving notices from a collection agency.
This almost seems illegal what Orlando Endodontic Specialists ? East has done and now I'm trying to resolve the issue, hoping the Revdex.com may be of assistance.
Thank you.
Product_Or_Service: root canal
Billing Adjustment My account was Paid in Full at time of service on 8/5/2019. I was given a receipt showing the $218.40 amount was paid and zero was now due. Orlando Endodontic Specialists ? East needs to update their records and remove my account from collections.
was seen in our office for endodontic treatment on 8/5/19. At the time of service he was given an "estimate" of his co payment and he signed all necessary consent forms. His insurance was estimated @ 80% but they only paid @ 50%. Patient was then sent 4 statements over a period of 5 months. On 8/16/19 he called our office and we explained the reason for the balance in detail. He stated that he was not going to pay. So after several statements/attempts to collect his account was sent to a collection agency.
The correct fax # for all correspondence should be 407-581-9520.The phone # to contact the office is 407-581-9515. (This request was forwarded to us from another office). If I can be of any further assistance please let me know.
(The consumer indicated he/she DID NOT accept the response from the business.)
Why would they "estimate" how much I would pay instead of getting the exact amount? Also, why didn't they get the exact amount until after services were performed as there is no way I can "return" a root canal. The dentist needs to accept their error, mark my bill "paid in full" (like they did when I paid the day services were performed), and stop the collection activity as my credit score has fallen 150 points.
I will never return to this dentist if this is how they treat patients in order to make extra money.
was seen in our office for endodontic treatment on 8/5/19. At the time of service he was given an "estimate" of his co payment and he signed all necessary consent forms. His insurance was estimated @ 80% but they only paid @ 50%. Patient was then sent 4 statements over a period of 5 months. On 8/16/19 he called our office and we explained the reason for the balance in detail. He stated that he was not going to pay. So after several statements/attempts to collect his account was sent to a collection agency.
The correct fax # for all correspondence should be 407-581-9520.The phone # to contact the office is 407-581-9515. (This request was forwarded to us from another office). If I can be of any further assistance please let me know.
(The consumer indicated he/she DID NOT accept the response from the business.)
Why would they "estimate" how much I would pay instead of getting the exact amount? Also, why didn't they get the exact amount until after services were performed as there is no way I can "return" a root canal. The dentist needs to accept their error, mark my bill "paid in full" (like they did when I paid the day services were performed), and stop the collection activity as my credit score has fallen 150 points.
I will never return to this dentist if this is how they treat patients in order to make extra money.
The answer to the question in regards to "Why would they estimate and not give an exact amount?" We work with thousands of insurance carriers and very few have unlimited benefits with "exact" fees for procedures. There are many factors involved regarding coverage, copays, What is the maximum allowable?, how much has been used?, what is the percentage of coverage for certain procedures?, did another claim get paid before ours therefore reducing the amount of benefits left remaining etc.
SO many variables.
There are no hidden charges or trying to make extra money as he claims. He was charged the correct fee that we are contracted with his insurance company.
Copies of estimation of benefits and consent forms were submitted as a response to his initial claim.
This situation it is pretty straight forward. He was aware of the cost of the procedure, he paid his "estimated" copay at the time of service. He signed a consent form stating that he would be responsible for any balance not covered by insurance. The claim was submitted to insurance. Insurance paid the claim at 50%. This created a balance. Patient is responsible. Several statements were mailed to the patient with no response. Our office has tried to explain the balance to him and he refuses to pay.
Since he refused to pay his account it was sent to an outside collection agency.
Its simple and straight forward.