Please see the response from the customer below to our Internet Service Rep Hi ***, Thank you for your e-mailI just now received it as it was in my spam folder for some reason I asked for and pay for the double (mbps)If I'm signed up for the basic package, the might be the problemI did the speed test and it said mbps If you could upgrade me to the double as I had requested initially, that would be greatThank you for your assistance [redacted] The customer has now been upgraded to our double speed package and we have not heard any further issues Thank you, Rachel
To whom it may concern: In response to the complaint from subscriber [redacted] , he spoke to a manager about the due dates of his bills and he was refunded his late feesThank you, John [redacted] General Manager, Mid-Hudson Cable JL/rp Rachel Puckett Administrative Offices Mid-Hudson Cable [redacted] ***
After looking into this complaint, we can see that the PPV Fight was ordered directly from the customer's receiverWhen a customer claims problems with PPV it is standard procedure for us to order a service callThe customer refused a service callHowever,as courtesy we have issued them a full refund for the PPV fightThey should see this on their next billA supervisor also emailed them this information last week
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please see our response after speaking to the supervisor in the billing departmentThe customer made a payment toward a trip charge The payment was posted to her cable account on 2/ On 2/the account generated a new bill and the payment applied to the new balance reducing the bill below its level The order was then done on 3/at which time the charge for the trip charge was applied to the account All money and charges were applied to the same cable account The problem resulted from the delay in when the payment was taken and when the charge could be applied to the account We never billed the account for the trip charge even though the customer had paid it until the work was actually done However the payment is posted to the account as soon as it is taken We hope that this response clears up any miscommunication in our billing practices
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I pay my bill every month I paid it only a few days late then set up for auto pay This was st the end of January The end of February I got charged for March snd April I have several companies that I pay automatically out of my accout and have never been over charged I have not seen such a lack of care for their customers as this company I guess thst is the way a company thinks is ok since they have a monopoly in our areaRegards, [redacted]
Please see the response from the customer below to our Internet Service Rep Hi ***, Thank you for your e-mailI just now received it as it was in my spam folder for some reason I asked for and pay for the double (mbps)If I'm signed up for the basic package, the might be the problemI did the speed test and it said mbps If you could upgrade me to the double as I had requested initially, that would be greatThank you for your assistance [redacted] The customer has now been upgraded to our double speed package and we have not heard any further issues Thank you, Rachel
To whom it may concern: In response to the complaint from subscriber [redacted] , he spoke to a manager about the due dates of his bills and he was refunded his late feesThank you, John [redacted] General Manager, Mid-Hudson Cable JL/rp Rachel Puckett Administrative Offices Mid-Hudson Cable [redacted] ***
After looking into this complaint, we can see that the PPV Fight was ordered directly from the customer's receiverWhen a customer claims problems with PPV it is standard procedure for us to order a service callThe customer refused a service callHowever,as courtesy we have issued them a full refund for the PPV fightThey should see this on their next billA supervisor also emailed them this information last week
We reached out to this subscriber and scheduled a service call for 8/2/Quality control left her a message after the service callHave not heard back
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please see our response after speaking to the supervisor in the billing departmentThe customer made a payment toward a trip charge The payment was posted to her cable account on 2/ On 2/the account generated a new bill and the payment applied to the new balance reducing the bill below its level The order was then done on 3/at which time the charge for the trip charge was applied to the account All money and charges were applied to the same cable account The problem resulted from the delay in when the payment was taken and when the charge could be applied to the account We never billed the account for the trip charge even though the customer had paid it until the work was actually done However the payment is posted to the account as soon as it is taken We hope that this response clears up any miscommunication in our billing practices
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I pay my bill every month I paid it only a few days late then set up for auto pay This was st the end of January The end of February I got charged for March snd April I have several companies that I pay automatically out of my accout and have never been over charged I have not seen such a lack of care for their customers as this company I guess thst is the way a company thinks is ok since they have a monopoly in our areaRegards, [redacted]