Mid Minnesota Drug Testing, Inc.

I am rejecting this response because:
The owner did in fact contact me following a voicemail message I left with the business.  I had called and left a message requesting status of test.  I spoke briefly with the owner. She was irratible, and threatened to call the sheriffs department if I ever contacted the business.  She then contacted my employer, and complained about the Revdex.com complaint.  She also mentioned police action again.  No where has the owner actually addressed my concerns.  Nor os the business making an act of good faith to resolve the issue.  Retaliation for filing a Revdex.com complaint is absurd.

It is unfortunate, after 20 years in business, that it is necessary for to respond to this complaint or any complaint. I take this very, very seriously. We have NEVER had one. Without divulging client confidentiality it was necessary for Mr. [redacted] to "self pay" for his test per his employer. We do...

accept corporate checks for established clients but do not except them from self pay employees. In the past, when we did accept checks from self pay employees, it created issues with for us as well as the Company waiting for a result. We could not forward the result without  payment.When Mr. [redacted] came into test there was some confusion as to what type of test  we would be running on him. We did not know he was coming. It was necessary to make a few phone calls. It did take some time, but again, that was out of our hands. The staff member who helped Mr. [redacted] is an Assistant Manager and is certified by not only 5 different labs but also with the Department of Transportation. She is as competent as they come. In regards to the "unsanitary conditions" that Mr. [redacted] suggested, the Department of Transportation requires that all water sources be turned off in the testing bathroom. We offer hand sanitizer and sanitary hand wipes before and after a client provides a sample.Mr. [redacted] did have an instant test done, per his employer, but due to circumstances required by the lab and the analyzer it was necessary to send the sample in to the lab for further testing. The lab and or analyzer dictates that decision and not the employer or the staff. I did call Mr. [redacted] to discuss his complaint. We will not be issuing a refund. Sincerely Gerri B. Owner