NOV () 2017*** *** complaint # ***ByThis client called us to set up a service call with our Company for repairs on their older-model heat pump system.On 9/27/we diagnosed a problem with the capacitor on their outdoor heat pump unit which was *** Model H ***We replaced the capacitor on this outdoor unit and afterwards the unit was working fineThe customer agreed to the repair, signed the service ticket, and paid us $(see the attached ticket with the client signature)The system worked fine for more than 3-Weeks and we did not hear anything from them throughout this entire time.On 1/16/17, more than 3-weeks later, the client called for another repair on their older model, heat pump systemThis time, the problem was the indoor blower motor on the older model, indoor air handlerThere was no problem with the outdoor unit, which we had previously repaired, 6-weeks earlierThis was a new, distinct breakdown, completely unrelated to the first repair.We charged the client Sfor the diagnosis of this new, unrelated problem, but we were never paid by the client for this diagnosis, even though they signed the service ticket agreeing to do so (see the attached ticket with the client signature).We quoted the repair price for the new, second repair - the replacement of the indoor blower motor - but the client refused the second repair and called our Vice President complaining that our quoted price was too high for this new repairOur Vice President - Silas N***-told the client that he would shop around for a cheaper, generic fan motor and would get back to them laterPer the customer's request, and after extensive shopping around, which took some time, we finally secured the new, less-expensive fan motor with the lower price, and called the client to arrange for the second repair, but they refused and said they had found somebody else cheaper.These two repairs are completely unrelated, occurred 6-weeks apart, and were on two separate machines - the first repair was on the outdoor unit and the other, second repair - refused by the client - was on the inside unit.We could have done the second repair much faster but the client: wanted a cheaper price and asked us to shop around for a less expensive motor AND also refused to pay the Sdiagnostic fee for the second repair, which they had agreed to do soin writing (see the attached ticket with the client signature).Our first repair worked beautifully and when we attempted to do the second repair, we were never paid for the diagnosis, spent a lot of time shopping around for a cheaper fan motor, and are now stuck with it.Just like car repairs, if you pay for a brake job and then your transmission goes out 6-weeks later, it is not the fault of the auto repair facility and they are not responsible for this second repair.Also, if the car owner refuses to pay for diagnostic repairs on the second, unrelated repair, the auto shop would be foolish to do any additional repairs - at any price - after being stiffed.Sincerely, Ralph S
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and since I was told on the phone that the $diagnosis fee would be waived, accept that this matter is now closed.
Regards,
* ***
[redacted] complaint This client called us to set up a service call with our Company for repairs on their older-model heat pump system. On 9/27/17 and diagnosed a problem with the capacitor on their outdoor heat pump unit which was [redacted] Model # [redacted]. We replaced the capacitor on this outdoor...
unit and afterwards the unit was working fine. The customer agreed to the repair, signed the service ticket, and paid us $344.95 (see the attached ticket with the client signature). The system worked fine for more than 3-weeks and we did not hear anything from them throughout this entire time.On 11/16/17, more than 3-weeks later, the client called for another repair on their older model, heat pump system. This time, the problem was the indoor blower motor on the older model, indoor air handler. There was no problem with the outdoor unit, which we had previously repaired, 6-weeks earlier. This was a new, distinct breakdown, completely unrelated to the first repair.We charged the client $94.95 for the diagnosis of this new, unrelated problem, but we were never paid by the client for this diagnosis, even though they signed the service ticket agreeing to do so (see the attached ticket with the client signature).We quoted the repair price for the new, second repair - the replacement of the indoor blower motor - but the client refused the second repair and called our Vice President complaining that our quoted price was too high for this new repair. Our Vice President – Silas N[redacted] – told the client that he would shop around for a cheaper, generic fan motor and would get back to them later. Per the customer’s request, and after extensive shopping around, which took some time, we finally secured the new, less-expensive fan motor with the lower price, and called the client to arrange for the second repair, but they refused and said they had found somebody else cheaper.These two repairs are completely unrelated, occurred 6-weeks apart, and were on two separate machines – the first repair was on the outdoor unit and the other, second repair – refused by the client - was on the inside unit.We could have done the second repair much faster but the client: wanted a cheaper price and asked us to shop around for a less expensive motor AND also refused to pay the $94.95 diagnostic fee for the second repair, which they had agreed to do so - in writing (see the attached ticket with the client signature).Our first repair worked beautifully and when we attempted to do the second repair, we were never paid for the diagnosis, spent a lot of time shopping around for a cheaper fan motor, and are now stuck with it.Just like car repairs, if you pay for a brake job and then your transmission goes out 6-weeks later, it is not the fault of the auto repair facility and they are not responsible for this second repair. Also, if the car owner refuses to pay for diagnostic repairs on the second, unrelated repair, the auto shop would be foolish to do any additional repairs – at any price - after being stiffed.
NOV () 2017*** *** complaint # ***ByThis client called us to set up a service call with our Company for repairs on their older-model heat pump system.On 9/27/we diagnosed a problem with the capacitor on their outdoor heat pump unit which was *** Model H ***We replaced the capacitor on this outdoor unit and afterwards the unit was working fineThe customer agreed to the repair, signed the service ticket, and paid us $(see the attached ticket with the client signature)The system worked fine for more than 3-Weeks and we did not hear anything from them throughout this entire time.On 1/16/17, more than 3-weeks later, the client called for another repair on their older model, heat pump systemThis time, the problem was the indoor blower motor on the older model, indoor air handlerThere was no problem with the outdoor unit, which we had previously repaired, 6-weeks earlierThis was a new, distinct breakdown, completely unrelated to the first repair.We charged the client Sfor the diagnosis of this new, unrelated problem, but we were never paid by the client for this diagnosis, even though they signed the service ticket agreeing to do so (see the attached ticket with the client signature).We quoted the repair price for the new, second repair - the replacement of the indoor blower motor - but the client refused the second repair and called our Vice President complaining that our quoted price was too high for this new repairOur Vice President - Silas N***-told the client that he would shop around for a cheaper, generic fan motor and would get back to them laterPer the customer's request, and after extensive shopping around, which took some time, we finally secured the new, less-expensive fan motor with the lower price, and called the client to arrange for the second repair, but they refused and said they had found somebody else cheaper.These two repairs are completely unrelated, occurred 6-weeks apart, and were on two separate machines - the first repair was on the outdoor unit and the other, second repair - refused by the client - was on the inside unit.We could have done the second repair much faster but the client: wanted a cheaper price and asked us to shop around for a less expensive motor AND also refused to pay the Sdiagnostic fee for the second repair, which they had agreed to do soin writing (see the attached ticket with the client signature).Our first repair worked beautifully and when we attempted to do the second repair, we were never paid for the diagnosis, spent a lot of time shopping around for a cheaper fan motor, and are now stuck with it.Just like car repairs, if you pay for a brake job and then your transmission goes out 6-weeks later, it is not the fault of the auto repair facility and they are not responsible for this second repair.Also, if the car owner refuses to pay for diagnostic repairs on the second, unrelated repair, the auto shop would be foolish to do any additional repairs - at any price - after being stiffed.Sincerely, Ralph S
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and since I was told on the phone that the $diagnosis fee would be waived, accept that this matter is now closed.
Regards,
* ***
[redacted] complaint This client called us to set up a service call with our Company for repairs on their older-model heat pump system. On 9/27/17 and diagnosed a problem with the capacitor on their outdoor heat pump unit which was [redacted] Model # [redacted]. We replaced the capacitor on this outdoor...
unit and afterwards the unit was working fine. The customer agreed to the repair, signed the service ticket, and paid us $344.95 (see the attached ticket with the client signature). The system worked fine for more than 3-weeks and we did not hear anything from them throughout this entire time.On 11/16/17, more than 3-weeks later, the client called for another repair on their older model, heat pump system. This time, the problem was the indoor blower motor on the older model, indoor air handler. There was no problem with the outdoor unit, which we had previously repaired, 6-weeks earlier. This was a new, distinct breakdown, completely unrelated to the first repair.We charged the client $94.95 for the diagnosis of this new, unrelated problem, but we were never paid by the client for this diagnosis, even though they signed the service ticket agreeing to do so (see the attached ticket with the client signature).We quoted the repair price for the new, second repair - the replacement of the indoor blower motor - but the client refused the second repair and called our Vice President complaining that our quoted price was too high for this new repair. Our Vice President – Silas N[redacted] – told the client that he would shop around for a cheaper, generic fan motor and would get back to them later. Per the customer’s request, and after extensive shopping around, which took some time, we finally secured the new, less-expensive fan motor with the lower price, and called the client to arrange for the second repair, but they refused and said they had found somebody else cheaper.These two repairs are completely unrelated, occurred 6-weeks apart, and were on two separate machines – the first repair was on the outdoor unit and the other, second repair – refused by the client - was on the inside unit.We could have done the second repair much faster but the client: wanted a cheaper price and asked us to shop around for a less expensive motor AND also refused to pay the $94.95 diagnostic fee for the second repair, which they had agreed to do so - in writing (see the attached ticket with the client signature).Our first repair worked beautifully and when we attempted to do the second repair, we were never paid for the diagnosis, spent a lot of time shopping around for a cheaper fan motor, and are now stuck with it.Just like car repairs, if you pay for a brake job and then your transmission goes out 6-weeks later, it is not the fault of the auto repair facility and they are not responsible for this second repair. Also, if the car owner refuses to pay for diagnostic repairs on the second, unrelated repair, the auto shop would be foolish to do any additional repairs – at any price - after being stiffed.