HI DAVE,,PER EMAIL TODAY,,WE JUST NOTICED THIS EMAIL,,HOWEVER AFTER SPENDING THE MORNING LOOKING FOR A CUSTOMER FRANK [redacted] ,,,WE HAVE NO ONE BY THAT NAME IN OUR DATABASE,,I HAVE SENT FOR HELP FROM INSURANCE COMPANY,,,THANKS GEORGE
HI DAVE,,PER EMAIL TODAY,,WE JUST NOTICED THIS EMAIL,,HOWEVER AFTER SPENDING THE MORNING LOOKING FOR A CUSTOMER FRANK [redacted],,,WE HAVE NO ONE BY THAT NAME IN OUR DATABASE,,I HAVE SENT FOR HELP FROM INSURANCE COMPANY,,,THANKS GEORGE
DAVE ,,,I HAVE A FEW DOCUMENTS AND A RESPONSE TO THIS...
COMPLAINT,,IT TOOK A WHILE TO LOCATE FILE BECAUSE OF DIFFERENT NAME,,CLAIMANT USES A FEW ALIASES,,[redacted],[redacted],,,SO IT TOOK A FEW DAYS ,,,BUT WE HAVE IT NOW,,,ANY QUESTIONS LET ME KNOW,,THX GEORGE ATTACHED- FINAL ALIGNMENT SPECS,COPY OF ESTIMATE & DATE,COPY OF ESURANCE COMPLAINT LETTER,ANSWER TO COMPLAINT George B G[redacted]s MID OHIO AUTO GROUP llc 2900 W 4TH ST,ONTARIO OH 44906 PH-419-529-6650,FX-419-529-6617 Response attached below:ANSWER TO Revdex.com COMPLAINT # [redacted] 11-10-16OUR RECORDS INDICATE VEHICLE WAS DROPPED OFF BY SHELLY SMITH TOWING FOR BRENDA [redacted] WED FEB-4TH 2015.AN ESTIMATE WAS WROTE BY THE DOAN GROUP AN ( I/A “ INDEPENDENT APPRAISER ) USING “ ESURANCE” GUIDELINES,WHILE THE VEHICLE WAS AT SHELLY SMITH TOWING. A COPY IS ENCLOSED,,WORK WAS COMPLETED ON 2-13-15 REPAIRED AS PER ESTIMATE.THOSE ARE THE FACTS. WE HAVE FOUND MANY CONTRADICTIONS IN CLAIMANTS STORY THAT IT WILL BE BEST TO JUST ADDRESS EACH SEPARATE STATEMENT INDIVIDUALLY – 1. CLAIMANT—“ Mid-Ohio Collision had our car for just about a week and then we were contacted to pick up the vehicle. Immediately, we noticed a significant pull to the right “ANSWER--IN THE LETTER ATTACHED TO THIS CLAIM FROM ESURANCE DATED FEB 19TH 2015 ( 6 DAYS AFTER PICKING UP VEHICLE ) THE “ CUSTOMER HAS A FEW CONCERNS”—THE ONE CONCERNING THE “ SIGNIFICANT “ PULL,,,,STATED IN THE LETTER—“ THE VEHICLE IS STILL PULLING SLIGHTLY TO THE RIGHT “----ALSO ATTACHED TO THIS FILE IS THE ALIGNMENT PRINTOUT AND DIAGNOSTIC CHECK FOR THIS VEHICLE WHICH INDICATES NO ISSUE IN THE STEERING OR SUSPENSION WHEN ALIGNMENT WAS COMPLETED ON 2-13-16,OTHERWISE IT WOULD NOT BE ABLE TO BE ALIGNED.FURTHERMORE VEHICLE WAS DROVE BY A “ 3RD PARTY” WHO DID THE ALIGNMENT,AND DROVE BY ONE OF OUR EMPLOYESS BACK FROM THE ALIGNMENT-BOTH CERTIFIED TECHNICIANS WHO GET PAID TO REPAIR CARS—APPARENTLY DID NOT NOTICE THAT “SIGNIFICANT PULL” ? 2. CLAIMANT—“ the car was making what can only be described as a clunking noise coming from the passenger side of the vehicle. We took the car back to Mid-Ohio Collision within five minutes of picking up the vehicle because of the pulling to the right and the clunking noise.ANSWER—VEHICLE WAS NOT BROUGHT BACK IMMEDIATELY—IN FACT WAS NOT BROUGHT BACK AT ALL ACCORDING TO OUR RECORDS & ESURANCE’S RECORDS ! ADDITIONALLY-THIS “ CLUNKING NOISE “ ONCE AGAIN TEST DROVE BY A 3RD PARTY WHO DID THE ALIGNMENT,AND DROVE BY ONE OF OUR EMPLOYESS BACK FROM THE ALIGNMENT-BOTH CERTIFIED TECHNICIANS WHO GET PAID TO REPAIR CARS—APPARENTLY DID NOT NOTICE THAT “ CLUNKING NOISE “ EITHER ?—REFERENCE AGAIN THE THE LETTER OF CONCERNS—NO MENTION OF A “ CLUNKING NOISE WHATSOEVER ???—HOW COULD THAT BE MISSED OR FORGOTTEN ?? 3. CLAIMANT—“ We nalso contacted Esurance. The owner George G[redacted] was very rude with us, but kept our car for another day or two to fix what they believed to be the problem. We were then called again to pick up the car. At that time we were informed that they rotated the tires because that was the problem according to George G[redacted].ANSWER—CUSTOMER CONTACTED ESURANCE ON 2-19-15 ( 6 DAYS LATER AFTER HAVING THE “ SIGNIFICANT PULL & NOISE MISSED BY THE CERTIFIED TECHS “)AGAIN-OUR RECORDS DO NOT INDICATE VEHICLE EVER RETURNING AFTER 2-13-16 PICKUP,,BECAUSE “ IF” THE VEHICLE HAD RETURNED,,WE WOULD HAVE RAN DIAGNOSTICS,,AND DIS-ASSEMBLE IF NEEDED,,THEN PUT A CALL IN FOR THE DOAN GROUP TO COME AND RE-INSPECT THE VEHICLE WITH US—BECAUSE SUPPLEMENTS ARE DAMAGE MISSED BY THE ESTIMATOR WHEN HE WROTE THE ORIGINAL—WE GET PAID FOR SUPPLEMENTS-BECAUSE IT IS ADDITIONAL WORK ON THE CLAIM !SECONDLY-- WE WOULD NEVER HAVE A VEHICLE FOR 2 DAYS TO ROTATE TIRES.THIRDLY-- ROTATING TIRES UNLESS THEY ARE READY TO POP AND BADLY WORN-WOULD NOT CORRECT A “ SIGNIFICANT PULL “ OR A “ CLUNKING NOISE “-FOURTHLY—IF WE DID ROTATE THE TIRES,,WHY THEN DID CUSTOMER TELL ESURANCE 6 DAYS LATER,,,THAT WE NEVER ROTATED TIRES TO PUT THE BETTER TIRES ON THE FRONT ?? 4.CLAIMANT—“ Again the car was still pulling to the right significantly and the clunking noise could still be heard and now we have a spot of oil on our tan seat because they failed to cover them while working on the vehicle.ANSWER—HAD THE VEHICLE BEEN BROUGHT BACK AND WE WOULD STILL HAVE RETURNED IT BACK WITHOUT FIXING IT AND GETTING PAID BY THE INSURANCE COMPANY FOR THE “ SUPPLEMENT” REPAIRS---WHY WOULD THERE BE A “ SPOT” OF OIL ON A SEAT ??---NO SMUDGE, NOT MULTIPLE DROPS OF OIL,,JUST ONE FROM ROTATING THE TIRES,THAT WE APPRANTLY DIDN’T DO ACCORDING TO HER CONCERNS ?—THIS WOULD BE THE FIRST VEHICLE IN 15 YEARS WHICH WOULD BE OVER 7000 VEHCILES THAT HAD A “ DROP “ OF OIL ON IT ??—CONT’D 5.CLAIMANT--” At that point we contacted Esurance again and let them know that we did not wish for Mid-Ohio Collision to do any further work on our car mechanically because we felt the work already done was unsafe.ANSWER—SO THE CUSTOMER WOULD HAVE PICKED THE CAR UP AND LEFT WITH IT—AS UNSAFE AS IT WAS ALLEGDED AT THAT TIME ?,,,,AND WE WOULD HAVE DONE THAT IMAGINARY TIRE ROTATION FOR NOTHING ?/---THIS IS SO REDICULOUS . 6.CLAIMANT—“ We then took the vehicle to another facility which checked the car's alignment and it was so far out of alignment that the vehicle was dangerous.ANSWER—THE ATTACHED ALIGNMENT PRINTOUT SHOWS VEHCILE IN PERFECT ALIGNMENT WHEN IT LEFT THE SHOP ON 2-13-15,,??,,,THAT’S ALL WE CAN COMMENT ON,,BECAUSE WE NEVER SEEN THE VEHICLE AGAIN ?? 7.CLAIMANT—“ That seemed to remedy the pull to the right, however the clunking noise was still there, so the other facility thought that it might be the part that was used in the suspension since it was a "like kind and quality" part, but at the time the insurance didn't see it as a problem, so we continued to drive the vehicle because we had no other choice.”ANSWER—WHEN VEHICLE WAS PICKED UP ON 2-13,,AGAIN REFERRING TO THE PRINTOUT ATTACHED ,VEHICLE WAS IN PERFECT ALIGNMENT,,OK SO AT THIS POINT,ALLEDGEDLY THE VEHCILE HAS BEEN RE-ALIGNED-THIS BECOMES IMPORTANT-( IF THE EVENT DID OCCUR? ,BECAUSE THEY WOULD BE THE LAST FACILITY TO WORK ON VEHICLE ),,NOW WE SUPPOSEDLY HAVE A “ CORRECTED ALIGNMENT ISSUE “,,BUT STILL HAVE AN AWFUL” CLUNKING NOISE “,TO WHICH NOW IT’S STATED THAT INSURANCE ( WHO EVER THAT MEANS ),,DIDN’T SEE IT AS A PROBLEM,,THAT IS SAYING THAT THE CUSTOMER WOULD LEAVE THE SECOND FACILITY,AFTER MEETING WITH INSURANCE,,HAVING THE CAR RE-ALIGNED—AND GOT NO ANSWER OR SATISFACTION ON THIS “ CLUNKING NOISE ???---THAT WOULD BE ALMOST IMPOSSIBLE ( WHILE EVERYONE SEEMS TO BE LOST FOR WORDS OR ACTIONS AT THIS TIME INCLUDING INSURANCE CO & REPAIR FACILITY )—ANY INSURANCE CO. WOULD HAVE JUST HAD THE “ Like,Kind, & Quality,( LKQ ) SUPPLIED PART—WARRANTED FROM THE SUPPLIER-WHICH WOULD HAVE ALSO PAID THE LABOR,DUE TO THE PART BEING –NON ACCEPTABLE,,AND THAT COULD HAVE CURED THE ALLEDGED PROBLEM !!—SO THAT WOULD BE SAYING THAT THE CUSTOMER WAS FORCED TO DRIVE AN UNSAFE CAR,BECAUSE THE INSURANCE CO, & 2CD REPAIR FACILITY SAID-THEY DIDN’T SEE IT AS A PROBLEM ??,,THIS UPSET CUSTOMER WOULD LEAVE WITH THE CAR NOT BEING PROPERLY FIXED AND CONTINUE TO DRIVE IT,,AS UPSET AS THEY ARE ??,,,WOW,WHAT A CHANGE IN ATTITUDE ??—SO DOES THIS MEAN NOW,,THAT THE 2CD FACILITY & THE INSURANCE CO ARE INCOMPETENT BECAUSE THEY COULD NOT FIND A PROBLEM ??---IT SEEMS LIKE THERE IS A PATTERN HERE THAT NOBODY CAN FIGURE THIS PROBLEM OUT--??? 8.CLAIMANT—“ Finally, in April of 2016 we found out what the clunking noise was that we had been hearing for over a year when the bolt to the right side suspension decided to come loose while driving on State Route 71 at 70 mile an hour. “ANSWER--,,I’M ALMOST SPEECHLESS AT THIS POINT,,VEHICLE WOULD HAVE BEEN CONTINUALLY DRIVEN WITH WHAT COULD HAVE BEEN A TOTALLY UNSAFE-DEATH TRAP,,AT HIGH SPEEDS,,FOR OVER A “ ONE YEAR “ PERIOD,,WITHOUT THE CUSTOMER EVER HAVING ANOTHER FACILITY INSPECT OR CHECK THIS VEHICLE OVER ???,,,,AND THE FACT THAT AN ALLEDGED NUT CAME OFF-BUT THE BOLT WAS STILL IN-TACT ( WHICH THERE ARE MORE THAN ONE BOLT IN THIS SUSPENSION ANYWAY ),,,CAUSED GREAT HARM?,,APPARENTLY THE FACT THE BOLT REMAINED IN—MEANS NOTHING CAME APART OR FELL APART !!---- 9.CLAIMANT—“ The car was brought home and the insurance adjuster came to our home to look at the vehicle and could see immediately that the nut to the bolt that holds the right suspension to the vehicle had become loose and had fallen off. The only thing holding the right suspension on the vehicle was the bolt. The insurance adjuster and the company that redid the work that Mid-Ohio Collision failed to do said that the only way that could have happened is if the bolt was never tightened on the vehicle in the first place. Mid-Ohio Collision put my family into a death trap!ANSWER—OK SO AFTER ONE YEAR OF DRIVING,,A COUPLE RE-INSPECTIONS OF WORK,,,RE-ALIGNMNET OF THE VEHICLE,,MULTIPLE INSURANCE INSPECTIONS AND CALLS,,,IT WOULD BE IMMEDIATELY DETERMINED THAT MID OHIO COLLISION CENTER WOULD HAVE NEVER TIGHTENED THE MOST IMPORTANT BOLT ON THE SUSPENSION A YEAR AGO---WELL THERE ARE SOME HOLES IN THAT THEORY ,,MOST IMPORTANTLY—WHEN THE 2CD REPAIR FACILITY RE-ALIGNED THE VEHICLE,THAT MAGICALLY MADE IT MUCH BETTER,,,THEY WOULD HAVE HAD TO LOOSENED THE BOLT IN QUESTION ( WHICH WOULD BE THE STRUT MOUNT ) WHEN THE 2CD FACILITY DID THE ALIGNMENT,,,IT COULD NOT HAVE BEEN,,RE-ALIGNED IF IT HAD NOT BEEN LOOSENED,,,,AND THAT IS NOT SAYING WHAT ELSE COULD HAVE BEEN DONE TO THE VEHICLE AT THAT TIME,,? SO AT THIS POINT ANY ISSUES OF SUSPENSION WOULD FALL ON THE 2CD REPAIR FACILITY,,SECONDLY,,,IF THIS STORY WERE TO BE TO AS STATED,,THE FACILITY WE USED TO DO OUR ALIGNMENT WOULD HAVE BEEN THE LAST PLACE TO TOUCH THE SUSPENSION ON THE VEHICLE BEFORE IT LEFT OUR SHOP.—AND AT THE SAME TIME THE 2CD FACILITY, ALSO MISSED ANY KIND OF PROBLEMS,,LIKE THE REST OF THE PEOPLE INVLOVED IN THIS MYSTERY REPAIR,THAT SEEMS TO HAVE BAFFLED THE AUTOMOTIVE INDUSTRY AROUND THE MANSFIELD AREA. 10.CLAIMANT—“ Complaint Background: Product/Service: Insurance repair Purchase Date: 2/2/2015 ----SHOP DID NOT EVEN HAVE VEHICLE YET ??------------VEHICLE TOWED IN 2- 4 FROM TOWING COMPANY--- PICKED UP VEHICLE-2-13-15Problem Occurred: 2/5/2015—RECEIVED VEHICLE ON THE 2-4,,VEHICLE WAS NOT PICKED UP UNTIL 2-13-16Model: Account Number: [redacted] Order Number: Talked to Company: 2/5/2015--------RECEIVED VEHICLE 2-4 Talked to Company (2nd): 3/2/2015---INSURANCE COORESPONDANCE 2-19-15 Talked to Company (3rd): 4/22/2016--- ??? NO PROOF “ANSWER—CLAIMANT HAS A VERY DIFFERENT CHRONOLOGICAL ACCOUNT OF REPAIR EXPERIENCE –THAN THE FACTS STATE,,,JUST ANOTHER EXAMPLE OF JUST REACHING FOR ALLEDGED FACTS— 11.CLAIMANT—“ Desired Settlement: Refund I would like to see Mid-Ohio Collision/George G[redacted] own up to their almost deadly mistake and to refund the $2,275.12 that they received back to Esurance and pay the amount of $2,500.00 for the further depreciation that they caused to my vehicle . The only offering to make anything about this situation right that has ever been made was an offer to Esurance for me to bring the vehicle back so that they could take a scrub brush to the seat where they got oil on it. I declined that offer because I didn't want them wearing a thin place or hole in my seat from trying to scrub on it rather than having it cleaned properly.ANSWER---IF THIS CLAIM ( STORY) HAD EVEN A LITTLE TRUTH OR REALITY,,ESURANCE WOULD HAVE ALREADY CONTACTED US ALONG TIME AGO,,INS.CO.’S DO NOT MAKE A PRACTICE OF PAYING MULTIPLE SHOPS FOR THE SAME REPAIR—ADDITIONALLY THEY WOULD HAVE HAD ANY FACILITY-CONTACT THE “LKQ” SUPPLIER AND REPLACE WHAT WOULD BE MAYBE DEFECTIVE PARTS.I AM NOT SURE I KNOW OF ANY INSURANCE COMPANY THAT WOULD HAVE “ IGNORED “ A CLUNKING NOISE “ IN OR AROUND AN AREA THAT WAS DAMAGED---UNLESS IT WAS PRIOR DAMAGE—MEANING NOT ACCIDENT RELATED-WHICH WE DO NOT KNOW,,BECAUSE WE HAVE NOT BEEN PRESENTED WITH ANY WRITTEN FACTS FROM ALL THESE SUBSEQUENT INSPECTIONS—WHICH THERE WOULD DEFINITELY BE RECORD OF,,ADDITIONALLY,,THE REFUND THE CLAIMANT IS MENTIONING IS FOR THE ENTIRE REPAIR—NOT JUST FOR SUSPENSION ISSUE—OF WHICH THEY WOULD NEVER HAD PAID FOR ANYWAY,,,WOULD HAVE NO IDEA WHAT IS MEANT BY DEPRESIATION OF CLAIMANTS VEHICLE,,,BUT WOULD BE GUESSING THAT IT WOULD JUST BE SOME KIND OF MONETARY PAYMENT FOR WHATEVER---CONCLUSION,AFTER ALL THESE INDESCREPENCIES,VARIATIONS OF FACTS,,MISSED DATES,WRITTEN PROOF WE PROVIDED OF WHAT THE “ FACTS “ ARE,,CLAIMANTS OWN STATEMENT TO ESURANCE AS TO THERE CONCERNS-OF WHICH NO “ CLUNKING NOISE” OR “ SIGNIFICANT PULL TO THE RIGHT “ WAS MENTIONED— I AM SURE THAT THOSE ISSUES WHICH ARE THE BASIS OF THIS COMPLAINT—THIS WOULD NOT HAVE BEEN LEFT OUT OF ORIGINAL CONCERNS TO INSURANCE-BECAUSE IT CERTAINLY IS AN ISSUE 22 MONTHS LATER !!!—OUR COMPANY WILL ABSOLUTELY IN NO WAY BE REFUNDING ANY AMOUNT OF MONEY..
HI DAVE,,PER EMAIL TODAY,,WE JUST NOTICED THIS EMAIL,,HOWEVER AFTER SPENDING THE MORNING LOOKING FOR A CUSTOMER FRANK [redacted] ,,,WE HAVE NO ONE BY THAT NAME IN OUR DATABASE,,I HAVE SENT FOR HELP FROM INSURANCE COMPANY,,,THANKS GEORGE
HI DAVE,,PER EMAIL TODAY,,WE JUST NOTICED THIS EMAIL,,HOWEVER AFTER SPENDING THE MORNING LOOKING FOR A CUSTOMER FRANK [redacted],,,WE HAVE NO ONE BY THAT NAME IN OUR DATABASE,,I HAVE SENT FOR HELP FROM INSURANCE COMPANY,,,THANKS GEORGE
DAVE ,,,I HAVE A FEW DOCUMENTS AND A RESPONSE TO THIS...
COMPLAINT,,IT TOOK A WHILE TO LOCATE FILE BECAUSE OF DIFFERENT NAME,,CLAIMANT USES A FEW ALIASES,,[redacted],[redacted],,,SO IT TOOK A FEW DAYS ,,,BUT WE HAVE IT NOW,,,ANY QUESTIONS LET ME KNOW,,THX GEORGE ATTACHED- FINAL ALIGNMENT SPECS,COPY OF ESTIMATE & DATE,COPY OF ESURANCE COMPLAINT LETTER,ANSWER TO COMPLAINT George B G[redacted]s MID OHIO AUTO GROUP llc 2900 W 4TH ST,ONTARIO OH 44906 PH-419-529-6650,FX-419-529-6617 Response attached below:ANSWER TO Revdex.com COMPLAINT # [redacted] 11-10-16OUR RECORDS INDICATE VEHICLE WAS DROPPED OFF BY SHELLY SMITH TOWING FOR BRENDA [redacted] WED FEB-4TH 2015.AN ESTIMATE WAS WROTE BY THE DOAN GROUP AN ( I/A “ INDEPENDENT APPRAISER ) USING “ ESURANCE” GUIDELINES,WHILE THE VEHICLE WAS AT SHELLY SMITH TOWING. A COPY IS ENCLOSED,,WORK WAS COMPLETED ON 2-13-15 REPAIRED AS PER ESTIMATE.THOSE ARE THE FACTS. WE HAVE FOUND MANY CONTRADICTIONS IN CLAIMANTS STORY THAT IT WILL BE BEST TO JUST ADDRESS EACH SEPARATE STATEMENT INDIVIDUALLY – 1. CLAIMANT—“ Mid-Ohio Collision had our car for just about a week and then we were contacted to pick up the vehicle. Immediately, we noticed a significant pull to the right “ANSWER--IN THE LETTER ATTACHED TO THIS CLAIM FROM ESURANCE DATED FEB 19TH 2015 ( 6 DAYS AFTER PICKING UP VEHICLE ) THE “ CUSTOMER HAS A FEW CONCERNS”—THE ONE CONCERNING THE “ SIGNIFICANT “ PULL,,,,STATED IN THE LETTER—“ THE VEHICLE IS STILL PULLING SLIGHTLY TO THE RIGHT “----ALSO ATTACHED TO THIS FILE IS THE ALIGNMENT PRINTOUT AND DIAGNOSTIC CHECK FOR THIS VEHICLE WHICH INDICATES NO ISSUE IN THE STEERING OR SUSPENSION WHEN ALIGNMENT WAS COMPLETED ON 2-13-16,OTHERWISE IT WOULD NOT BE ABLE TO BE ALIGNED.FURTHERMORE VEHICLE WAS DROVE BY A “ 3RD PARTY” WHO DID THE ALIGNMENT,AND DROVE BY ONE OF OUR EMPLOYESS BACK FROM THE ALIGNMENT-BOTH CERTIFIED TECHNICIANS WHO GET PAID TO REPAIR CARS—APPARENTLY DID NOT NOTICE THAT “SIGNIFICANT PULL” ? 2. CLAIMANT—“ the car was making what can only be described as a clunking noise coming from the passenger side of the vehicle. We took the car back to Mid-Ohio Collision within five minutes of picking up the vehicle because of the pulling to the right and the clunking noise.ANSWER—VEHICLE WAS NOT BROUGHT BACK IMMEDIATELY—IN FACT WAS NOT BROUGHT BACK AT ALL ACCORDING TO OUR RECORDS & ESURANCE’S RECORDS ! ADDITIONALLY-THIS “ CLUNKING NOISE “ ONCE AGAIN TEST DROVE BY A 3RD PARTY WHO DID THE ALIGNMENT,AND DROVE BY ONE OF OUR EMPLOYESS BACK FROM THE ALIGNMENT-BOTH CERTIFIED TECHNICIANS WHO GET PAID TO REPAIR CARS—APPARENTLY DID NOT NOTICE THAT “ CLUNKING NOISE “ EITHER ?—REFERENCE AGAIN THE THE LETTER OF CONCERNS—NO MENTION OF A “ CLUNKING NOISE WHATSOEVER ???—HOW COULD THAT BE MISSED OR FORGOTTEN ?? 3. CLAIMANT—“ We nalso contacted Esurance. The owner George G[redacted] was very rude with us, but kept our car for another day or two to fix what they believed to be the problem. We were then called again to pick up the car. At that time we were informed that they rotated the tires because that was the problem according to George G[redacted].ANSWER—CUSTOMER CONTACTED ESURANCE ON 2-19-15 ( 6 DAYS LATER AFTER HAVING THE “ SIGNIFICANT PULL & NOISE MISSED BY THE CERTIFIED TECHS “)AGAIN-OUR RECORDS DO NOT INDICATE VEHICLE EVER RETURNING AFTER 2-13-16 PICKUP,,BECAUSE “ IF” THE VEHICLE HAD RETURNED,,WE WOULD HAVE RAN DIAGNOSTICS,,AND DIS-ASSEMBLE IF NEEDED,,THEN PUT A CALL IN FOR THE DOAN GROUP TO COME AND RE-INSPECT THE VEHICLE WITH US—BECAUSE SUPPLEMENTS ARE DAMAGE MISSED BY THE ESTIMATOR WHEN HE WROTE THE ORIGINAL—WE GET PAID FOR SUPPLEMENTS-BECAUSE IT IS ADDITIONAL WORK ON THE CLAIM !SECONDLY-- WE WOULD NEVER HAVE A VEHICLE FOR 2 DAYS TO ROTATE TIRES.THIRDLY-- ROTATING TIRES UNLESS THEY ARE READY TO POP AND BADLY WORN-WOULD NOT CORRECT A “ SIGNIFICANT PULL “ OR A “ CLUNKING NOISE “-FOURTHLY—IF WE DID ROTATE THE TIRES,,WHY THEN DID CUSTOMER TELL ESURANCE 6 DAYS LATER,,,THAT WE NEVER ROTATED TIRES TO PUT THE BETTER TIRES ON THE FRONT ?? 4.CLAIMANT—“ Again the car was still pulling to the right significantly and the clunking noise could still be heard and now we have a spot of oil on our tan seat because they failed to cover them while working on the vehicle.ANSWER—HAD THE VEHICLE BEEN BROUGHT BACK AND WE WOULD STILL HAVE RETURNED IT BACK WITHOUT FIXING IT AND GETTING PAID BY THE INSURANCE COMPANY FOR THE “ SUPPLEMENT” REPAIRS---WHY WOULD THERE BE A “ SPOT” OF OIL ON A SEAT ??---NO SMUDGE, NOT MULTIPLE DROPS OF OIL,,JUST ONE FROM ROTATING THE TIRES,THAT WE APPRANTLY DIDN’T DO ACCORDING TO HER CONCERNS ?—THIS WOULD BE THE FIRST VEHICLE IN 15 YEARS WHICH WOULD BE OVER 7000 VEHCILES THAT HAD A “ DROP “ OF OIL ON IT ??—CONT’D 5.CLAIMANT--” At that point we contacted Esurance again and let them know that we did not wish for Mid-Ohio Collision to do any further work on our car mechanically because we felt the work already done was unsafe.ANSWER—SO THE CUSTOMER WOULD HAVE PICKED THE CAR UP AND LEFT WITH IT—AS UNSAFE AS IT WAS ALLEGDED AT THAT TIME ?,,,,AND WE WOULD HAVE DONE THAT IMAGINARY TIRE ROTATION FOR NOTHING ?/---THIS IS SO REDICULOUS . 6.CLAIMANT—“ We then took the vehicle to another facility which checked the car's alignment and it was so far out of alignment that the vehicle was dangerous.ANSWER—THE ATTACHED ALIGNMENT PRINTOUT SHOWS VEHCILE IN PERFECT ALIGNMENT WHEN IT LEFT THE SHOP ON 2-13-15,,??,,,THAT’S ALL WE CAN COMMENT ON,,BECAUSE WE NEVER SEEN THE VEHICLE AGAIN ?? 7.CLAIMANT—“ That seemed to remedy the pull to the right, however the clunking noise was still there, so the other facility thought that it might be the part that was used in the suspension since it was a "like kind and quality" part, but at the time the insurance didn't see it as a problem, so we continued to drive the vehicle because we had no other choice.”ANSWER—WHEN VEHICLE WAS PICKED UP ON 2-13,,AGAIN REFERRING TO THE PRINTOUT ATTACHED ,VEHICLE WAS IN PERFECT ALIGNMENT,,OK SO AT THIS POINT,ALLEDGEDLY THE VEHCILE HAS BEEN RE-ALIGNED-THIS BECOMES IMPORTANT-( IF THE EVENT DID OCCUR? ,BECAUSE THEY WOULD BE THE LAST FACILITY TO WORK ON VEHICLE ),,NOW WE SUPPOSEDLY HAVE A “ CORRECTED ALIGNMENT ISSUE “,,BUT STILL HAVE AN AWFUL” CLUNKING NOISE “,TO WHICH NOW IT’S STATED THAT INSURANCE ( WHO EVER THAT MEANS ),,DIDN’T SEE IT AS A PROBLEM,,THAT IS SAYING THAT THE CUSTOMER WOULD LEAVE THE SECOND FACILITY,AFTER MEETING WITH INSURANCE,,HAVING THE CAR RE-ALIGNED—AND GOT NO ANSWER OR SATISFACTION ON THIS “ CLUNKING NOISE ???---THAT WOULD BE ALMOST IMPOSSIBLE ( WHILE EVERYONE SEEMS TO BE LOST FOR WORDS OR ACTIONS AT THIS TIME INCLUDING INSURANCE CO & REPAIR FACILITY )—ANY INSURANCE CO. WOULD HAVE JUST HAD THE “ Like,Kind, & Quality,( LKQ ) SUPPLIED PART—WARRANTED FROM THE SUPPLIER-WHICH WOULD HAVE ALSO PAID THE LABOR,DUE TO THE PART BEING –NON ACCEPTABLE,,AND THAT COULD HAVE CURED THE ALLEDGED PROBLEM !!—SO THAT WOULD BE SAYING THAT THE CUSTOMER WAS FORCED TO DRIVE AN UNSAFE CAR,BECAUSE THE INSURANCE CO, & 2CD REPAIR FACILITY SAID-THEY DIDN’T SEE IT AS A PROBLEM ??,,THIS UPSET CUSTOMER WOULD LEAVE WITH THE CAR NOT BEING PROPERLY FIXED AND CONTINUE TO DRIVE IT,,AS UPSET AS THEY ARE ??,,,WOW,WHAT A CHANGE IN ATTITUDE ??—SO DOES THIS MEAN NOW,,THAT THE 2CD FACILITY & THE INSURANCE CO ARE INCOMPETENT BECAUSE THEY COULD NOT FIND A PROBLEM ??---IT SEEMS LIKE THERE IS A PATTERN HERE THAT NOBODY CAN FIGURE THIS PROBLEM OUT--??? 8.CLAIMANT—“ Finally, in April of 2016 we found out what the clunking noise was that we had been hearing for over a year when the bolt to the right side suspension decided to come loose while driving on State Route 71 at 70 mile an hour. “ANSWER--,,I’M ALMOST SPEECHLESS AT THIS POINT,,VEHICLE WOULD HAVE BEEN CONTINUALLY DRIVEN WITH WHAT COULD HAVE BEEN A TOTALLY UNSAFE-DEATH TRAP,,AT HIGH SPEEDS,,FOR OVER A “ ONE YEAR “ PERIOD,,WITHOUT THE CUSTOMER EVER HAVING ANOTHER FACILITY INSPECT OR CHECK THIS VEHICLE OVER ???,,,,AND THE FACT THAT AN ALLEDGED NUT CAME OFF-BUT THE BOLT WAS STILL IN-TACT ( WHICH THERE ARE MORE THAN ONE BOLT IN THIS SUSPENSION ANYWAY ),,,CAUSED GREAT HARM?,,APPARENTLY THE FACT THE BOLT REMAINED IN—MEANS NOTHING CAME APART OR FELL APART !!---- 9.CLAIMANT—“ The car was brought home and the insurance adjuster came to our home to look at the vehicle and could see immediately that the nut to the bolt that holds the right suspension to the vehicle had become loose and had fallen off. The only thing holding the right suspension on the vehicle was the bolt. The insurance adjuster and the company that redid the work that Mid-Ohio Collision failed to do said that the only way that could have happened is if the bolt was never tightened on the vehicle in the first place. Mid-Ohio Collision put my family into a death trap!ANSWER—OK SO AFTER ONE YEAR OF DRIVING,,A COUPLE RE-INSPECTIONS OF WORK,,,RE-ALIGNMNET OF THE VEHICLE,,MULTIPLE INSURANCE INSPECTIONS AND CALLS,,,IT WOULD BE IMMEDIATELY DETERMINED THAT MID OHIO COLLISION CENTER WOULD HAVE NEVER TIGHTENED THE MOST IMPORTANT BOLT ON THE SUSPENSION A YEAR AGO---WELL THERE ARE SOME HOLES IN THAT THEORY ,,MOST IMPORTANTLY—WHEN THE 2CD REPAIR FACILITY RE-ALIGNED THE VEHICLE,THAT MAGICALLY MADE IT MUCH BETTER,,,THEY WOULD HAVE HAD TO LOOSENED THE BOLT IN QUESTION ( WHICH WOULD BE THE STRUT MOUNT ) WHEN THE 2CD FACILITY DID THE ALIGNMENT,,,IT COULD NOT HAVE BEEN,,RE-ALIGNED IF IT HAD NOT BEEN LOOSENED,,,,AND THAT IS NOT SAYING WHAT ELSE COULD HAVE BEEN DONE TO THE VEHICLE AT THAT TIME,,? SO AT THIS POINT ANY ISSUES OF SUSPENSION WOULD FALL ON THE 2CD REPAIR FACILITY,,SECONDLY,,,IF THIS STORY WERE TO BE TO AS STATED,,THE FACILITY WE USED TO DO OUR ALIGNMENT WOULD HAVE BEEN THE LAST PLACE TO TOUCH THE SUSPENSION ON THE VEHICLE BEFORE IT LEFT OUR SHOP.—AND AT THE SAME TIME THE 2CD FACILITY, ALSO MISSED ANY KIND OF PROBLEMS,,LIKE THE REST OF THE PEOPLE INVLOVED IN THIS MYSTERY REPAIR,THAT SEEMS TO HAVE BAFFLED THE AUTOMOTIVE INDUSTRY AROUND THE MANSFIELD AREA. 10.CLAIMANT—“ Complaint Background: Product/Service: Insurance repair Purchase Date: 2/2/2015 ----SHOP DID NOT EVEN HAVE VEHICLE YET ??------------VEHICLE TOWED IN 2- 4 FROM TOWING COMPANY--- PICKED UP VEHICLE-2-13-15Problem Occurred: 2/5/2015—RECEIVED VEHICLE ON THE 2-4,,VEHICLE WAS NOT PICKED UP UNTIL 2-13-16Model: Account Number: [redacted] Order Number: Talked to Company: 2/5/2015--------RECEIVED VEHICLE 2-4 Talked to Company (2nd): 3/2/2015---INSURANCE COORESPONDANCE 2-19-15 Talked to Company (3rd): 4/22/2016--- ??? NO PROOF “ANSWER—CLAIMANT HAS A VERY DIFFERENT CHRONOLOGICAL ACCOUNT OF REPAIR EXPERIENCE –THAN THE FACTS STATE,,,JUST ANOTHER EXAMPLE OF JUST REACHING FOR ALLEDGED FACTS— 11.CLAIMANT—“ Desired Settlement: Refund I would like to see Mid-Ohio Collision/George G[redacted] own up to their almost deadly mistake and to refund the $2,275.12 that they received back to Esurance and pay the amount of $2,500.00 for the further depreciation that they caused to my vehicle . The only offering to make anything about this situation right that has ever been made was an offer to Esurance for me to bring the vehicle back so that they could take a scrub brush to the seat where they got oil on it. I declined that offer because I didn't want them wearing a thin place or hole in my seat from trying to scrub on it rather than having it cleaned properly.ANSWER---IF THIS CLAIM ( STORY) HAD EVEN A LITTLE TRUTH OR REALITY,,ESURANCE WOULD HAVE ALREADY CONTACTED US ALONG TIME AGO,,INS.CO.’S DO NOT MAKE A PRACTICE OF PAYING MULTIPLE SHOPS FOR THE SAME REPAIR—ADDITIONALLY THEY WOULD HAVE HAD ANY FACILITY-CONTACT THE “LKQ” SUPPLIER AND REPLACE WHAT WOULD BE MAYBE DEFECTIVE PARTS.I AM NOT SURE I KNOW OF ANY INSURANCE COMPANY THAT WOULD HAVE “ IGNORED “ A CLUNKING NOISE “ IN OR AROUND AN AREA THAT WAS DAMAGED---UNLESS IT WAS PRIOR DAMAGE—MEANING NOT ACCIDENT RELATED-WHICH WE DO NOT KNOW,,BECAUSE WE HAVE NOT BEEN PRESENTED WITH ANY WRITTEN FACTS FROM ALL THESE SUBSEQUENT INSPECTIONS—WHICH THERE WOULD DEFINITELY BE RECORD OF,,ADDITIONALLY,,THE REFUND THE CLAIMANT IS MENTIONING IS FOR THE ENTIRE REPAIR—NOT JUST FOR SUSPENSION ISSUE—OF WHICH THEY WOULD NEVER HAD PAID FOR ANYWAY,,,WOULD HAVE NO IDEA WHAT IS MEANT BY DEPRESIATION OF CLAIMANTS VEHICLE,,,BUT WOULD BE GUESSING THAT IT WOULD JUST BE SOME KIND OF MONETARY PAYMENT FOR WHATEVER---CONCLUSION,AFTER ALL THESE INDESCREPENCIES,VARIATIONS OF FACTS,,MISSED DATES,WRITTEN PROOF WE PROVIDED OF WHAT THE “ FACTS “ ARE,,CLAIMANTS OWN STATEMENT TO ESURANCE AS TO THERE CONCERNS-OF WHICH NO “ CLUNKING NOISE” OR “ SIGNIFICANT PULL TO THE RIGHT “ WAS MENTIONED— I AM SURE THAT THOSE ISSUES WHICH ARE THE BASIS OF THIS COMPLAINT—THIS WOULD NOT HAVE BEEN LEFT OUT OF ORIGINAL CONCERNS TO INSURANCE-BECAUSE IT CERTAINLY IS AN ISSUE 22 MONTHS LATER !!!—OUR COMPANY WILL ABSOLUTELY IN NO WAY BE REFUNDING ANY AMOUNT OF MONEY..