Mid-South Ear, Nose & Throat, PC

Company waits two years before attempting to collect money. They are rude, and unhelpful in any way.This office tried billing me $6000 for a surgery that another doctor did for less than half of that. They charged me for an X-ray. The remaining balance owed if for a visit where all the doctor did was show me the X-ray, nothing more. They waited over a year before calling me about this, and now it's been over two years, and I'm getting a call from a collection agency. They tell me that what I owe has gone up due to collection calls.... that were never made. So instead of $150.00, I now owe $200.00 for a visit where nothing was done, to view an X-ray I DID PAY FOR! This is wrong. Back when I was going to have the surgery with them, they REFUSED to let me speak to the doctor. They been nothing but rude and unhelpful to me, and I'm sick of it. Normally, I wouldn't complain, but these people need to stop. They need to write off the remaining balance they claim I owe. I have given them so much money already.Desired SettlementI would like for this doctor's office to cancel the remaining balance, and leave me alone. I have already given them so much money, the $157 should be written off. It was for a visit that the doctor went over an X-ray with me, and nothing more. I paid for the X-ray, the doctor should have gone over it with me for free.Business' Initial Response I apologize to **. [redacted] for his unpleasant experience with our practice. If I had been aware that he was having problems with the practice, I could have intervened on his behalf. His account balance has been written off and his account has been closed. Sincerely,[redacted]Administrator

The business owes me money from April, 2015,In April 2015 I was required a CT scan of my sinuses before the MD could assess my problems. They had contacted my insurance and advised me insurance would not pay so I had to give them a check for 300.00. Insurance did in fact pay more than expected resulting in an over payment of 48.00 and change. I have called repeatedly to no avail. As yet, I have not received my refund. I realize it isn't that much but if I owed them, they would have sent me to collections. I have no problem with Dr. Krug, he is an excellent doctor but this has nothing to do with him. I would like my refund.Desired SettlementA refund check.Business Response I sincerely apologize that Ms. [redacted] has not received her refund. The request for the refund by the billing department did not get to accounts payable. A check will be issued and mailed to her today.

The Doctor made me pay in full prior to surgery then collected the insurance and will not payback the $593 and some change which I overpaid. The doctors office required me to pay in full prior to surgery and would not contact insurance company to see what I should pay. I overpaid them almost $594.00 which they will not refund. I've been trying to collect since [redacted] First they said I couldn't get it until I was no longer seeing the Doctor. My last appointment was [redacted] XX XXXX. I spoke with someone on [redacted] and was told it would take a couple of weeks. I called back in [redacted] and they said it would take 6-8 weeks from the [redacted] date. It has been over 9 week and now they will not call me back. I called Aetna my insurance company and they contacted them and were told the same thing 6-8 weeks. I've left 3 messages today for the office manager [redacted] but she will not return my calls. I desperately need my refund.Desired SettlementI would like a check for the $593. plus change that is owed me immediately.Business Response Ms. [redacted] has been sent a refund check. It took a while to refund her because her insurance company took back the money they paid us. We regret any inconvenience this may have caused Ms. [redacted].Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They did send me a check for the $593.00. However, there are additional monies due me that they have not returned.I spoke with [redacted] and the Doctor used the incorrect codes when filing the claim. Even though they were aware that they owed me at least the $593.00 they chose to hold my money until they received a new DOB from [redacted] has now provided them with a new DOB but they still haven't paid me the additional monies owed. Please do not close this complaint until I receive all the money I am due. Final Business Response After much research with [redacted] concerning the surgery claim, it is determined that there is an additional refund of $97.40 due the patient. The refund will be processed [redacted] We will enclose a full printout of the account with the refund. If there are any questions, [redacted] is handling this account and can be reached at XXX-XXXX. [redacted]After all the adjustments from [redacted] the patient will be be due a refund of [redacted] not $97.40 as previously stated. Again, the refund will be processed today and a full account print out will be sent along with the check. We apologize for all the confusion concerning this account. The original billing employee is no longer working here and the account had to be corrected.