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Mid South Gastroenterology Group

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Mid South Gastroenterology Group Reviews (2)

Non credit of payments to my account.Confusing billing practices. One account, but must be paid separately with two checks. Payments retained for unusual long period of time (personal check) before debited to my bank account and credited to the payor's account. Payments not credited at all when bank Bill-pay used. Have had to speak to multiple people when making an inquiry about the payments. Over two weeks time lapse has occured when inquiring about both my November and December payments to my account #XXXXX. My bank has provided documentation that both payments have cleared my checking account through "bill-pay". Both payments have been deposited to this merchant's [redacted] bank account on 11/19/14 and 12/19/14. I was allowed to speak directly with the billing manager (Ms.[redacted])only on one occasion and have been redirected to other personnel since that time.Desired SettlementProper credit to my account for payments made.

Was scheduled for follow-up visit, but the office did not have my results and charged for a office visitOn 02/27/14, I had an appointment with the office for a follow-up visit for a scan administered at a hospital. I was going to get the results of the scan. My appointment time was 8:20am, I waited for 40 minutes, asked a nurse how much longer it would be, the doctor came in for one minute to ask why was I there, I told her I was coming in for a follow-up for a hiatal scan, she stated she did not have the results and to wait, she walked out the room I waited another 15 minutes, the nurse came in to tell me they did not have the results and that [redacted] had not forwarded the information over to them, they refused to refund me the office visit because the doctor came in the room to tell me that they did not have the results and that they could have called me with the results. I took time off work, gas and a 25.00 office visit for them to tell me nothing and that they were still waiting to get the results. I called [redacted] the radiology dept told me they forwarded the information over on 02/21/14 in the attention of the doctor who ordered the scan (Dr. [redacted] so I was not sure why the office claimed they had not received it or why they would have me come in for a follow-up visit when they did not have the information to follow-up with me.Desired SettlementMy initial visit on 02/17/14, the office charged we $35.00 which they only should have charged $25.00. So I want my $10.00 overcharged, plus my $15.00 charged for 02/27/14's visit, two hours of pay $34.00 and $10.00 in gas for driving to a visit that I did not need. So a total of $70.00 to compensated my time, overcharged and pointless visit.Business Response It is our policy that we do not give or discuss results via telephone as we've learned that our patients may require a more indepth discussion of their results. Because patient care and excellent customer service are our priority, we try to sit with our patients and explain in detail their test/procedure results. It is unfortunate that we had not received the test results from [redacted] for Ms. [redacted] on the date of her follow-up visit. However, our nurse did contact [redacted] and they faxed the results approximately 20 minutes after Ms. [redacted] left the office. We also refunded Ms. [redacted] the $15 she paid the day of her 2/27/14 visit and did not bill her insurance company for the visit. As it relates to the $10 that Ms. [redacted] overpaid on 2/17/14, we applied that amount to her outstanding patient balance for her procedure and anesthesia. Additionally, Ms. [redacted] has been sent a patient statement and a letter. We apologize for any inconvenience our policies may have caused Ms. [redacted]. However, we stand behind our desire to offer our patients the best care we can give them.

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Description: Physicians & Surgeons

Address: 1717 Kirby Pkwy, Memphis, Tennessee, United States, 38120-4331

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