Mid-South Synergy

Complaint: ***
I am rejecting this response because: They have failed to correct and admit to their error, they have failed to restore the power to my business, and they have failed to pay damages for the lengthy interruption their monopoly has negligently caused my business
Regards,
*** ***

In Response to [redacted]:First and foremost, Mid-South Synergy is an organization committed to the people it serves.  We take every complaint seriously and look to resolve those as thoroughly and quickly as possible.Mid-South Synergy has conducted a thorough investigation of Mr. [redacted]’s billing...

and usage complaint.  After analyzing the information, our Metering & Billing Department has determined the reading and the usage recorded are accurate and therefore were billed correctly.  As far as disconnection of service, Mid-South Synergy will disconnect service for reasons to include safety, delinquency, or per the request of our Member.  We cannot release the details of Mr. [redacted]’s account due to privacy laws.Mr. [redacted] was made aware of those reasons several times prior to disconnection of service.  We have made several attempts to assist Mr. [redacted] in this matter and will continue to be available to him as our member’s satisfaction is our priority!Respectfully,[redacted]