Mid-State Masonry LLC

Initial Business Response / [redacted] (1000, 7, 2015/09/28) */ Bid & Job History: We were contacted by the customer in April to bid on a concrete pour inside a pole shedThere used to be a pole building with a concrete floor on the customer's buildingThat building was sold on auctionThe building was then removed which left the concrete slabA new building was constructed over the existing slab leaving a gap around the interior perimeter of the new buildingThe front gap was approximately 6' x width of the front of the buildingThe back gap was 8' x width of the back of the buildingAnd the side gaps were 6"-16" x length of the sides of the buildingPouring this gap with concrete around the perimeter is what our company & others bid on Our original bid was submitted on April 16, The bid stated that Mid-State Masonry, LLC would: "Jack hammer down sono tube pillars for minimum 2.5-3" of concrete placed over itPour PSI mix with fiber mesh reinforcement1/2" Rebar pins will be hammer drilled into existing slab to pin old & new together (front & back halves only)Smooth finishSoil will be compacted before pinningBid for homeowner to prep soil to 4" thick slab" This bid was given to the customer for the sum of $ A couple weeks after submitting the first bid the customer called us & wanted to add pinning the slabs on all sides & pouring on poly to the bid (our original bid stated pinning the slabs on the front & back halves only)After discussing the options with the customer Mid-State then gave him a revised bid on May 1, The revised bid stated that Mid-State would: "Jack hammer down sono tube pillars for concrete floor to coverRemove broken loose pieces of concrete on SW corner of buildingHaul away rubblePin new to old slab w/ rebar around all sidesPour PSI mix on mil polyFibermesh reinforcementsmooth finishCompact soilWas bid for homeowner to prep soil to a 4" thick slab." This revised bid was given to the customer for the sum of $ After giving him the revised bid we did verbally communicate to him that we could only put pins in on the sides where we would be able to fit our hammer drill & bitWe would not be able to determine if this could physically be done until we were actually doing the jobUnfortunately, while executing the job on June 3, 2015, on those two long sides of the building the space was in fact too tight to fit our drill and long bitWhile pouring the concrete, we told the customer of our space dilemma for fitting equipment in on those sides but reassured him that the new slabs would not go anywhere due to them being between a building wall and the old existing slab and that the soil underneath them was compacted sandWe stated all of these factors that the slab will not move and why we could not physically fit pins in on the two long sides of those new slabsWe did install pins on the front and back slabs as the space was more than adequate to do there The customer signed the revised bid dated 5/1/to accept & agree to the proposal of the revised bid As with all Mid-State Masonry, LLC's bid, this proposal states: NOTE: Due to the unexpected weather changes, earth movements, road chemicals, and general use of concrete, Mid-State Masonry will not be responsible for rock pops, spawling, flacking or cracked concreteMid-State will perform the proposed work to the full extent of their knowledge and capabilities to ensure a quality product The customer called a couple weeks after the job was complete and said he was 1) unhappy about our inability to pin the slabs, 2) that there were a few cracks, 3) that the finish was "washboardy" & 4) that he was nervous that the slab would "fall or sink away"We came out to look at it & address his complaints after his phone call & explained that 1) we could not physically fit in the pins on the two long sides 2) that the cracks are known as "shrinkage cracks" which is common in this type of pour 3) the "washboardy" finish was due to trying to finish the new concrete in a small area with our trowls overlapping from the old hard concrete to the new wet concrete & 4) reassured him again that the slab can not "fall or sink away"While there & discussing these things he also brought to our attention that he noticed that there were marks in the concrete on the front portion of cement we pouredWe looked at these marks and explained to him that they were due the rain & that the marks do not affect the strength of the concreteWe apologized, thanked him again for his business & left Mid-State Masonry then received a letter from the customer on July 23, stating the above complaints in addition to new requestsHis letter stated: "I had you come out to fill the saw marks and I told you that you didn't put pins in on the sides because it is separatingI told you that cracks were in the cement and you told me that it was from drying and I also told you that the cement work was bad in areas because it wasn't smoothed out, that it was like a washboardThe cement on the outside of the building covered and the rain formed drip marks right in the cementIt was a poor job, not satisfied like I told you when you were out here and you just seemed to blow it offYou did not do what the contract said to do and put pins in I need you tear it all out or I need half my money backI will hire someone to do the work." In his letter he added that he wanted us to tear it (concrete) all out or give him half of his money back (half of the signed bid would be $811)After reviewing the letter, we then met with him again at the job site on within a couple days of receiving the letter to address his dissatisfaction & requestsWe explained to him our reasoning furthermore regarding his discontent of the pins & appearance of the concrete but told him we wanted to try & resolve it regardlessBecause we did not fulfill our written bid, in respects to the pinning of all sides, we offered him the difference of the original bid & the current bidThe difference from the first bid to the revised current bid was $He refused our offer of the difference On September 18, we received a letter from the Revdex.com addressing the customer's formal complaintsHis Revdex.com complaint states: "They failed to abide the contract by not putting pins in to hold new & old concrete togetherThe concrete was not smooth to finishI had Mid-State Masonry come out & do the work for meI noticed big cracks in cement & did not put pins in where the new & old concrete meet to hold it from sinking & noticed separation alreadyA lot of spots are rough & not smooth & look like an old time washboardThey let the rain get on the new cement while it was curing which left rain drop spotsI had him come out to look at it twice & he agreed that he did not put pins in & that the job was badHe offered $& I told him that it all has to be redoneHe said he wouldn't redo it, so I want $to fix it to have it redoneI paid him $I think he committed fraud by me paying to have pins put in & not telling me until I found out myself & then he finally admitted to itI'm going to check into it because he tried to cheat me" After we reviewed & discussed the Revdex.com letter & complaint we contacted the Revdex.com to let them know that we received their letter & requested an extension in time because we would like to try to come to a reasonable resolution with the customer & put this complaint behind usWe then called the customer on September 23, and we offered him a written out check to the new concrete/masonry company that would be replacing this concrete in the sum of $2,(customer's request in Revdex.com letter)We also gave him a second option of writing out a check to him personally in the sum of $as per his request in his personal complaint letter to us from July We asked to meet with him again to give him the check of his choice but he refusedAt this point we have not come to an agreementWe have given him options as per his two separate requests & at this time neither has been chosen by the customerAlthough Mid-State Masonry does not believe that the concrete needs to be tore out & replaced we are willing to take this job as a loss & satisfy him with his requests as this complaint is very disheartening to our company and what we stand for, especially when being accused of fraud & cheating himMid-State Masonry has been in business for over yearsWe were restructured as Mid-State Masonry, LLC under new ownership in This is our first complaint to the Revdex.com in all of these years of being in the concrete & masonry businessWe take this complaint very seriously & are handling it to the best of our abilities Thank you, Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pole barn left side is 16" wideThere is only 20' of 6" wide area on right sideThe rest is big enough to drill for pinsI know that you can't get a drill in there for 6" areaThe left side you can get a drill in their, I tried itYou have to use the right tool for the jobYou can't use a big drill in small placeIf you use a small hammer drill you wouldn't have had a problemIt was big enough to drill where the beams go in to the ground and other areasYou can drill all of it except 20'of 6"I found someone to do the work that needs to be done for $1,If you agree to this then send me the check, if not I will go to court and let the judge decideIf I don't get the check in a week, then I know you want to go to court, but, that's up to youAbout the fraud, it is fraud when you were suppose to put the pins in and charged me for them and didn't say anything until I confronted you about itWhy didn't you give me my money back when you didn't put the pins inWhen you sent me the receipt, that charge shouldn't have been on the receipt you sent meIt was the same amount, that's why I said it was fraudMy money should have been refunded for not doing the pin workThese are the options I'm giving you, there is no more negotiation that can be done, it's either the money or the courtAlso, you didn't take the cement that you jack hammered out, you just left it hereAccording to the contract, you were suppose to take away all debris Final Business Response / [redacted] (4000, 11, 2015/10/13) */ We received the Revdex.com letter on Friday evening after workWe seen what he would like $1,to resolve this situation with a check written out to himThat check was then put in the mail Monday the 12th of October and we called the homeowner leaving a voice mail telling him that he should be expecting it in the mailWe thank you for your assistance helping resolve this Final Consumer Response / [redacted] (2000, 13, 2015/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Amount reasonable to accomplish the repairs needed to finish fixing the problem brought up in the complaint

Initial Business Response /* (1000, 7, 2015/09/28) */
Bid & Job History:
We were contacted by the customer in April 2015 to bid on a concrete pour inside a pole shed. There used to be a pole building with a concrete floor on the customer's building. That building was sold on auction. The...

building was then removed which left the concrete slab. A new building was constructed over the existing slab leaving a gap around the interior perimeter of the new building. The front gap was approximately 6' x width of the front of the building. The back gap was 8' x width of the back of the building. And the side gaps were 6"-16" x length of the sides of the building. Pouring this gap with concrete around the perimeter is what our company & others bid on.
Our original bid was submitted on April 16, 2015. The bid stated that Mid-State Masonry, LLC would:
"Jack hammer down sono tube pillars for minimum 2.5-3" of concrete placed over it. Pour 4500 PSI mix with fiber mesh reinforcement. 1/2" Rebar pins will be hammer drilled into existing slab to pin old & new together (front & back halves only). Smooth finish. Soil will be compacted before pinning. Bid for homeowner to prep soil to 4" thick slab".
This bid was given to the customer for the sum of $1497.
A couple weeks after submitting the first bid the customer called us & wanted to add pinning the slabs on all sides & pouring on poly to the bid (our original bid stated pinning the slabs on the front & back halves only). After discussing the options with the customer Mid-State then gave him a revised bid on May 1, 2015.
The revised bid stated that Mid-State would:
"Jack hammer down sono tube pillars for concrete floor to cover. Remove broken loose pieces of concrete on SW corner of building. Haul away rubble. Pin new to old slab w/ rebar around all sides. Pour 4500 PSI mix on 6 mil poly. Fibermesh reinforcement. smooth finish. Compact soil. Was bid for homeowner to prep soil to a 4" thick slab."
This revised bid was given to the customer for the sum of $1622.
After giving him the revised bid we did verbally communicate to him that we could only put pins in on the sides where we would be able to fit our hammer drill & bit. We would not be able to determine if this could physically be done until we were actually doing the job. Unfortunately, while executing the job on June 3, 2015, on those two long sides of the building the space was in fact too tight to fit our drill and long bit. While pouring the concrete, we told the customer of our space dilemma for fitting equipment in on those sides but reassured him that the new slabs would not go anywhere due to them being between a building wall and the old existing slab and that the soil underneath them was compacted sand. We stated all of these factors that the slab will not move and why we could not physically fit pins in on the two long sides of those new slabs. We did install pins on the front and back slabs as the space was more than adequate to do there.
The customer signed the revised bid dated 5/1/15 to accept & agree to the proposal of the revised bid.
As with all Mid-State Masonry, LLC's bid, this proposal states:
NOTE: Due to the unexpected weather changes, earth movements, road chemicals, and general use of concrete, Mid-State Masonry will not be responsible for rock pops, spawling, flacking or cracked concrete. Mid-State will perform the proposed work to the full extent of their knowledge and capabilities to ensure a quality product.
The customer called a couple weeks after the job was complete and said he was 1) unhappy about our inability to pin the slabs, 2) that there were a few cracks, 3) that the finish was "washboardy" & 4) that he was nervous that the slab would "fall or sink away". We came out to look at it & address his complaints after his phone call & explained that 1) we could not physically fit in the pins on the two long sides 2) that the cracks are known as "shrinkage cracks" which is common in this type of pour 3) the "washboardy" finish was due to trying to finish the new concrete in a small area with our trowls overlapping from the old hard concrete to the new wet concrete & 4) reassured him again that the slab can not "fall or sink away". While there & discussing these things he also brought to our attention that he noticed that there were marks in the concrete on the front portion of cement we poured. We looked at these marks and explained to him that they were due the rain & that the marks do not affect the strength of the concrete. We apologized, thanked him again for his business & left.
Mid-State Masonry then received a letter from the customer on July 23, 2015 stating the above complaints in addition to new requests. His letter stated:
"I had you come out to fill the saw marks and I told you that you didn't put pins in on the sides because it is separating. I told you that cracks were in the cement and you told me that it was from drying and I also told you that the cement work was bad in areas because it wasn't smoothed out, that it was like a washboard. The cement on the outside of the building covered and the rain formed drip marks right in the cement. It was a poor job, not satisfied like I told you when you were out here and you just seemed to blow it off. You did not do what the contract said to do and put pins in.
I need you tear it all out or I need half my money back. I will hire someone to do the work."
In his letter he added that he wanted us to tear it (concrete) all out or give him half of his money back (half of the signed bid would be $811). After reviewing the letter, we then met with him again at the job site on within a couple days of receiving the letter to address his dissatisfaction & requests. We explained to him our reasoning furthermore regarding his discontent of the pins & appearance of the concrete but told him we wanted to try & resolve it regardless. Because we did not fulfill our written bid, in respects to the pinning of all sides, we offered him the difference of the original bid & the current bid. The difference from the first bid to the revised current bid was $125. He refused our offer of the difference.
On September 18, 2015 we received a letter from the Revdex.com addressing the customer's formal complaints. His Revdex.com complaint states:
"They failed to abide the contract by not putting pins in to hold new & old concrete together. The concrete was not smooth to finish. I had Mid-State Masonry come out & do the work for me. I noticed big cracks in cement & did not put pins in where the new & old concrete meet to hold it from sinking & noticed separation already. A lot of spots are rough & not smooth & look like an old time washboard. They let the rain get on the new cement while it was curing which left rain drop spots. I had him come out to look at it twice & he agreed that he did not put pins in & that the job was bad. He offered $115 & I told him that it all has to be redone. He said he wouldn't redo it, so I want $2122 to fix it to have it redone. I paid him $1622. I think he committed fraud by me paying to have pins put in & not telling me until I found out myself & then he finally admitted to it. I'm going to check into it because he tried to cheat me".
After we reviewed & discussed the Revdex.com letter & complaint we contacted the Revdex.com to let them know that we received their letter & requested an extension in time because we would like to try to come to a reasonable resolution with the customer & put this complaint behind us. We then called the customer on September 23, 2015 and we offered him a written out check to the new concrete/masonry company that would be replacing this concrete in the sum of $2,122 (customer's request in Revdex.com letter). We also gave him a second option of writing out a check to him personally in the sum of $811 as per his request in his personal complaint letter to us from July 23. We asked to meet with him again to give him the check of his choice but he refused. At this point we have not come to an agreement. We have given him options as per his two separate requests & at this time neither has been chosen by the customer. Although Mid-State Masonry does not believe that the concrete needs to be tore out & replaced we are willing to take this job as a loss & satisfy him with his requests as this complaint is very disheartening to our company and what we stand for, especially when being accused of fraud & cheating him. Mid-State Masonry has been in business for over 30 years. We were restructured as Mid-State Masonry, LLC under new ownership in 2010. This is our first complaint to the Revdex.com in all of these years of being in the concrete & masonry business. We take this complaint very seriously & are handling it to the best of our abilities.
Thank you,
Initial Consumer Rebuttal /* (3000, 9, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pole barn left side is 16" wide. There is only 20' of 6" wide area on right side. The rest is big enough to drill for pins. I know that you can't get a drill in there for 6" area. The left side you can get a drill in their, I tried it. You have to use the right tool for the job. You can't use a big drill in small place. If you use a small hammer drill you wouldn't have had a problem. It was big enough to drill where the beams go in to the ground and other areas. You can drill all of it except 20'of 6". I found someone to do the work that needs to be done for $1,200. If you agree to this then send me the check, if not I will go to court and let the judge decide. If I don't get the check in a week, then I know you want to go to court, but, that's up to you. About the fraud, it is fraud when you were suppose to put the pins in and charged me for them and didn't say anything until I confronted you about it. Why didn't you give me my money back when you didn't put the pins in. When you sent me the receipt, that charge shouldn't have been on the receipt you sent me. It was the same amount, that's why I said it was fraud. My money should have been refunded for not doing the pin work. These are the options I'm giving you, there is no more negotiation that can be done, it's either the money or the court. Also, you didn't take the cement that you jack hammered out, you just left it here. According to the contract, you were suppose to take away all debris.
Final Business Response /* (4000, 11, 2015/10/13) */
We received the Revdex.com letter on Friday evening after work. We seen what he would like $1,200.00 to resolve this situation with a check written out to him. That check was then put in the mail Monday the 12th of October and we called the homeowner leaving a voice mail telling him that he should be expecting it in the mail. We thank you for your assistance helping resolve this.
Final Consumer Response /* (2000, 13, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Amount reasonable to accomplish the repairs needed to finish fixing the problem brought up in the complaint.