Mid State Pool Liners, Inc.

As noted in the earlier response dated June 29, 2016, Mid State Pool Liners, Incdid not cause the wrinkles in the liner, it was Mother Nature If there is ground pressures from water greater than what is inside pool then it will lift and wrinkle the liner We are willing to resolve this at a loss to us with a cost to the ***'s in the amount of $to be completed within the next two weeks as long as there is a mutual agreement
SincerelyDavid F
President
Mid State Pool Liners, Inc

arial, sans-serif;">I have been speaking with Scott (cc’d on the email) from Mid State. We have come to an agreement that both myself and Midstate pool liners will split the cost of replacing the lamp. The cost was was quoted at $and I have agreed to pay the $as my half of the payment. They are scheduled to install the new light fixture on 8/6/
Scott and Wendy from Mid State, were very helpful in the final resolution and I would consider this complaint resolved and closed
Thank you for your help in this matter and if you need any further information please do not hesitate to contact me
Thank you,

Complaint: ***
I am rejecting this response because:We are not spending another penny on this linerWe have already spent too much money to remove wrinklesLet us clear something for MrF, we never said Mid State was responsible for wrinkles after the stormMid Stage installed a new liner for us AFter the storm, that is the reason we were putting in a new linerThe following year after the liner was installed, by Mid state we had wrinklesThere was no storm As far as the rocks and bones, I did not say there weren't any, there were small bones, that looked like they were from a VERY small frogIf Mid State pool wants to take responsibility for there work they can remove the wrinkles at no charge and explain why we are having a problem, that we never experienced before.
Regards,
*** And *** ***

Complaint: [redacted]
I am rejecting this response because: Mr. F is a liar. The first time Mid State came to our house was the summer after the hurricane, we had water above the pool. Mr. F told us water had gotten behind the liner. That caused the wrinkles.The liner was 8 years old and we never had a problem with wrinkles prior to the hurricane.Before that liner, our liner was 15 years old and never had a wrinkle, it was replaced due to fading. Also, Mid State pool did NOT install the steps, we paid another company.
As far as a Huge pile of rocks and bones, there was no HUGE pile of anything. There were small bones possibly from a small frog. I don't know what my dogs would have to do with this. He never told us the liner would not last because of debris. As far as Mr. F offering to reset the liner, we had to call his company many, many times, after which we had to write a letter to get him to respond to us. The reason I wrote to the Revdex.com due to the fact that Mr. F does not return calls. Regarding 2014, we wanted the wrinkles removed but could not get the company to come out to our house, when they finally offered to come remove the wrinkles the summer was over and we were closing the pool, it made no sense to pay to have wrinkles removed when they might possibly be there  when we opened the pool again in the spring. That is why it was done in 2015. 
Regards,
  [redacted] And [redacted]

Complaint: [redacted]
I am rejecting this response because:
 
We have already spent over $700 to repair wrinkles. And will not spend anymore money on this liner. Mid State has still not explained why this happens every year.
Regards,
[redacted] And [redacted]

To whom this may concern: When we first saw the [redacted] in 2011, we gave them an option to reset their liner because there were wrinkles on the floor or put a new liner in (we still have the proposal stating that the...

liner had wrinkles from floating,and the new liner contract).  So prior to Mid State Pool Liners ever being there, this pool already had a floating condition.  The liner that we changed was only 8 years old.  We returned the following year to put his drop in stairs in at no charge, not part of the original contract.  I, David F owner, went out in 2013 and charged $350.00 to remove the wrinkles, solve some air leaks at his pump and remove a huge pile of rocks and small animal bones. (They told me they have dogs and maybe they were involved, they actually saw the bones and rocks). I told the customer that this liner would not last too long if this was the kind of debris that I was finding inside the pool.  It is going to cut the liner and possibly cause more floating and wrinkling.  In June of 2014, we offered again to reset his liner.  Our normal price with a crew, and to save his water would be $1,200.00.  However, I offered to do it for $550.00, because I have a method of removing the wrinkles without taking the water out.  Mr. [redacted] did not want to do this, he only wanted to pay $400.00.  We finally came to an agreement of $475.00, but he did not want to do the job. In 2015, we again offered to reset the liner/remove wrinkles for $400.00 which was less than the previous year, which Mr. [redacted] agreed too. There are three possible causes for his wrinkling issue: 1) if the pool gets lowered during the winterization then in clay conditions, such as he has in his yard, the liner will get more pressure underneath causing it to float and wrinkle.  2) There may be small leaks in his pool from all the sharp debris in his pool which I removed, which during the season people attribute small water losses to evaporation when in reality there may be leaks, but they add water to keep it at the proper operating level.  3) In the winter when you cannot see the water height it may go down some percentage which they cannot see that makes the ground water more susceptible to floating and wrinkling the liner.   Every time we get a call from Mr. [redacted] it is in the spring after the pool has been opened.  We never get calls during the pool season that the liner is shifting or wrinkling when the water is at the proper level.  So it is quite obvious that the water height is not being maintained at the proper level in the winter.   There is nothing wrong the liner or the workmanship of my company.  It is quite simply a combination of clay ground which has no perk and improper water level during the winter.   Thank you very much,   David F President Mid State Pool Liners, Inc.

The installation of the liner began on Saturday June 6, 2015. We have spoken with the customer, Mrs. [redacted], earlier today and have resolved the issue with her. Our crew will be returning to her house tomorrow Saturday June 13, 2015.Mrs [redacted] said she will be contacting your office to...

retract this complaint.

Review: I paid for a new pool liner in July of 2014. During the install I was present. They had to remove the pool light to fit the new liner. After the installation was complete I reviewed the work and asked why there is water in the light, since there was none before. The installer told me there is supposed to be water behind the lens and its no issue.

Fast forward to opening the pool in May I noticed the water in the light is now a brown rust color and the light is shorting out. The water damaged the light. I called mid state who said they would talk to the installer and get back to me. Their initial response was "well we can sell and install a new light" Not acceptable they broke the light and lied about it. I said this is something your installed did and said was fine. They stated we will send someone out to look at it and see what the issue it. no one came. I have called them 8 times in total between may and 7/14. I finally received a call back which the voice mail stated that the installer never came out to look at it again, and that there must have been a bad seal so its on me. There was no bad seal when it was removed so the installer must have damaged it in the removal process. this is ridiculous they have been making promises of someone to come look and no one does and then trying to sell me on the new parts, instead of fixing what they causedDesired Settlement: They need to repair the light they broke

Business

Response:

Our crew will be out to resolve the issue at Mr. [redacted]'s house no later than mid week of July 20th. We have been in contact with him and promised we will review the situation with him.Thank you

Consumer

Response:

I have been speaking with Scott (cc’d on the email) from Mid State. We have come to an agreement that both myself and Midstate pool liners will split the cost of replacing the lamp. The cost was was quoted at $450 and I have agreed to pay the $225 as my half of the payment. They are scheduled to install the new light fixture on 8/6/2015. Scott and Wendy from Mid State, were very helpful in the final resolution and I would consider this complaint resolved and closed. Thank you for your help in this matter and if you need any further information please do not hesitate to contact me. Thank you,

Review: Mid State Pool installed my pool liner on may 6 2015, the vacuum was on and I was told somebody from office would call me in following week to arrange a appointment to turn on the system. but I was never received any phone from office, then I called the office and asked if there was an appointment and when it would be, nobody could answer my question, it seems they were disconnected from field crews. they consistently told me they would call me back but they never did! and the worst of all they blocked my phone number. I am very frustrated of not being informed.Desired Settlement: Customer service calls me and let me know what's going on, I want to know when and what time the filed create will come and turn on the pool.

Business

Response:

The installation of the liner began on Saturday June 6, 2015. We have spoken with the customer, Mrs. [redacted], earlier today and have resolved the issue with her. Our crew will be returning to her house tomorrow Saturday June 13, 2015.Mrs [redacted] said she will be contacting your office to retract this complaint.