To whom this may concern: When we first saw the [redacted] in 2011, we gave them an option to reset their liner because there were wrinkles on the floor or put a new liner in (we still have the proposal stating that the liner had wrinkles from floating,and the new liner contract) So prior to Mid State Pool Liners ever being there, this pool already had a floating condition The liner that we changed was only years old We returned the following year to put his drop in stairs in at no charge, not part of the original contract I, David F owner, went out in and charged $to remove the wrinkles, solve some air leaks at his pump and remove a huge pile of rocks and small animal bones(They told me they have dogs and maybe they were involved, they actually saw the bones and rocks)I told the customer that this liner would not last too long if this was the kind of debris that I was finding inside the pool It is going to cut the liner and possibly cause more floating and wrinkling In June of 2014, we offered again to reset his liner Our price with a crew, and to save his water would be $1, However, I offered to do it for $550.00, because I have a method of removing the wrinkles without taking the water out Mr [redacted] did not want to do this, he only wanted to pay $ We finally came to an agreement of $475.00, but he did not want to do the jobIn 2015, we again offered to reset the liner/remove wrinkles for $which was less than the previous year, which Mr [redacted] agreed tooThere are three possible causes for his wrinkling issue: 1) if the pool gets lowered during the winterization then in clay conditions, such as he has in his yard, the liner will get more pressure underneath causing it to float and wrinkle 2) There may be small leaks in his pool from all the sharp debris in his pool which I removed, which during the season people attribute small water losses to evaporation when in reality there may be leaks, but they add water to keep it at the proper operating level 3) In the winter when you cannot see the water height it may go down some percentage which they cannot see that makes the ground water more susceptible to floating and wrinkling the liner Every time we get a call from Mr [redacted] it is in the spring after the pool has been opened We never get calls during the pool season that the liner is shifting or wrinkling when the water is at the proper level So it is quite obvious that the water height is not being maintained at the proper level in the winter There is nothing wrong the liner or the workmanship of my company It is quite simply a combination of clay ground which has no perk and improper water level during the winter Thank you very much, David F President Mid State Pool Liners, Inc
The installation of the liner began on Saturday June 6, We have spoken with the customer, Mrs***, earlier today and have resolved the issue with herOur crew will be returning to her house tomorrow Saturday June 13, 2015.Mrs [redacted] said she will be contacting your office to retract this complaint
To whom this may concern: When we first saw the [redacted] in 2011, we gave them an option to reset their liner because there were wrinkles on the floor or put a new liner in (we still have the proposal stating that the liner had wrinkles from floating,and the new liner contract) So prior to Mid State Pool Liners ever being there, this pool already had a floating condition The liner that we changed was only years old We returned the following year to put his drop in stairs in at no charge, not part of the original contract I, David F owner, went out in and charged $to remove the wrinkles, solve some air leaks at his pump and remove a huge pile of rocks and small animal bones(They told me they have dogs and maybe they were involved, they actually saw the bones and rocks)I told the customer that this liner would not last too long if this was the kind of debris that I was finding inside the pool It is going to cut the liner and possibly cause more floating and wrinkling In June of 2014, we offered again to reset his liner Our price with a crew, and to save his water would be $1, However, I offered to do it for $550.00, because I have a method of removing the wrinkles without taking the water out Mr [redacted] did not want to do this, he only wanted to pay $ We finally came to an agreement of $475.00, but he did not want to do the jobIn 2015, we again offered to reset the liner/remove wrinkles for $which was less than the previous year, which Mr [redacted] agreed tooThere are three possible causes for his wrinkling issue: 1) if the pool gets lowered during the winterization then in clay conditions, such as he has in his yard, the liner will get more pressure underneath causing it to float and wrinkle 2) There may be small leaks in his pool from all the sharp debris in his pool which I removed, which during the season people attribute small water losses to evaporation when in reality there may be leaks, but they add water to keep it at the proper operating level 3) In the winter when you cannot see the water height it may go down some percentage which they cannot see that makes the ground water more susceptible to floating and wrinkling the liner Every time we get a call from Mr [redacted] it is in the spring after the pool has been opened We never get calls during the pool season that the liner is shifting or wrinkling when the water is at the proper level So it is quite obvious that the water height is not being maintained at the proper level in the winter There is nothing wrong the liner or the workmanship of my company It is quite simply a combination of clay ground which has no perk and improper water level during the winter Thank you very much, David F President Mid State Pool Liners, Inc
The installation of the liner began on Saturday June 6, We have spoken with the customer, Mrs***, earlier today and have resolved the issue with herOur crew will be returning to her house tomorrow Saturday June 13, 2015.Mrs [redacted] said she will be contacting your office to retract this complaint