December 4, To Whom It may Concern: I concur with the writer of the complaint against Mid Valley Athletic ClubI, too, migrated from Fit CenterFor awhile things were fine but then we saw problems with the upkeep of the facilityThe pool was getting colder and we brought in a thermometer to monitor the waterNumerous complaints were made to the owner and to the instructorsI signed a document that was prepared by a classmate requesting that the water be heated to the temperature suggested by the Arthritis FoundationThere were days when I had to leave class because the water was so coldOur requests were ignored In addition, there was an issue with the railing that people used to get into the poolIt was fine for several years and then brokeThe repairs that were made caused the railing to be unstableI complained to the owner, [redacted] , and she stated that this was caused by obese people pulling on it and that we were to use the muscles in our legs to get in and out of the poolFor me, this is impossible as I have had some minor strokes and use a four wheel walkerI have to use my upper body to do most thingsThere is a pool chair but it is so low to the ground that I can not get in and out of it alone(The one at Fit Center was fine for this.) I could get in and out of the pool using the rail if it was stableI considered this railing a danger to my health for fear of falling Other issues included the removal of the cover on the railing going into the hot tub, which made it too hot to touchThe showers were impossible because of getting my walker in thereAnd there was so much mold in the buildings that I had to stop going there I left at the end of June when my contract expiredI still keep getting bills for services that I have never usedMy last bill was dated November One would think that they could figure out that I have left This is a Silver Sneakers facility which means that it is to be friendly to people who are olderThis is not the caseThe doors going into the locker room are very heavy and there are no automatic openersWe were told that an elevator was going to be put in but that never happened so many people can not get to the rooms on the second floor I do not recommend this facility to anyone
December 4, To Whom It may Concern: I concur with the writer of the complaint against Mid Valley Athletic ClubI, too, migrated from Fit CenterFor awhile things were fine but then we saw problems with the upkeep of the facilityThe pool was getting colder and we brought in a thermometer to monitor the waterNumerous complaints were made to the owner and to the instructorsI signed a document that was prepared by a classmate requesting that the water be heated to the temperature suggested by the Arthritis FoundationThere were days when I had to leave class because the water was so coldOur requests were ignored In addition, there was an issue with the railing that people used to get into the poolIt was fine for several years and then brokeThe repairs that were made caused the railing to be unstableI complained to the owner, [redacted] , and she stated that this was caused by obese people pulling on it and that we were to use the muscles in our legs to get in and out of the poolFor me, this is impossible as I have had some minor strokes and use a four wheel walkerI have to use my upper body to do most thingsThere is a pool chair but it is so low to the ground that I can not get in and out of it alone(The one at Fit Center was fine for this.) I could get in and out of the pool using the rail if it was stableI considered this railing a danger to my health for fear of falling Other issues included the removal of the cover on the railing going into the hot tub, which made it too hot to touchThe showers were impossible because of getting my walker in thereAnd there was so much mold in the buildings that I had to stop going there I left at the end of June when my contract expiredI still keep getting bills for services that I have never usedMy last bill was dated November One would think that they could figure out that I have left This is a Silver Sneakers facility which means that it is to be friendly to people who are olderThis is not the caseThe doors going into the locker room are very heavy and there are no automatic openersWe were told that an elevator was going to be put in but that never happened so many people can not get to the rooms on the second floor I do not recommend this facility to anyone