Mid-Valley Chrysler Dodge Jeep Inc

[To assist us in bringing
this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]dear *** this is *** *** writing you in regards to my complaintI did not know that I had days to respond and resolve the problem with the dodge dealerI have never done this before so this is my first time writing to make a formal complaintthe problem with my truck is not resolvedI took my truck to them they said that they needed to update a couple things and that it should resolve the problem it seemed like it did for a while but today early this morning on my way to work I noticed that the lights were still flickering and still need to be fixed!! .so should I take it back to the dealer or what should I do?? to get the problem resolved properly y??.when I went to the dealer in Grandview to check on the status of the book for truck and the contract Isache one of the managers said he didn't know anything about it because he wasn't part of the transaction with the truck so he didn't help us and we asked him to get me a book for my truck and said I had to come back or wait for the guy that helped me to get there that he was at lunch I live in moses lake and I is a very long drive just to go there to get my book when they said they would mail it to me and still have not done so to this day I still do not have a manual for my new truck!! I have been there three times now and we have called them several times all they have done is just lie to me thanks for your time and attention to this mattersincerely *** *** ***
Regards,
*** ***

Just so you know we were surprised to hear the concerns stated in the complaint! We have left several messages with the customer so we can get together and solve these issue and have not been able to connect. We will continue reaching out until we make contact!

I believe a request for us to pay $for a manufacture recall is unreasonable. If the repairs take the customer out of there vehicle for the day I will pay for a loaner car from her local dealer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The message I received asked for additional documentation but I couldn't figure out how to attach the recall information so I'm emailing it to you directly. As you can see, the recall was issued 1/29/15. We didn't purchase this vehicle until 3/30/15, nearly two months. This is a safety recall, which means by allowing us to take the vehicle with the repair incomplete, they put our safety in jeopardy. I am not concerned about getting the repair done, parts have already been ordered by my local dealership but I will have time loss from work having to deal with it and the overall inconvenience. I feel that the price of the car should have reflected that it was not in mechanically sound condition because of this outstanding repair issue.
Regards,
[redacted]

I spoke to the customer. Although I am not able to refund her deductible, I am giving her a $300 credit for use in our service department. This credit can be used for any worked performed at Mid Valley CJDR. I also let her know that I would provide a complimentary loaner vehicle if I needed to keep...

her vehicle overnight while we are performing repairs. This loaner is only for the duration of the work being performed at Mid Valley. The customer will be required to have the necessary insurance to use our loaner vehicle. I also provided my contact information for further correspondence.

The vehicle came to us prior to the recall coming out.  We
check them at time of initial inspection and on this one it would have shown
clear. The Manufacture don’t notify us of open recalls when they happen unless
it is registered in our name or the prior owner returns the recall letter...

to
the manufacture having them correct the owner. 
We reviewed this as a TEAM and just put in place another step of
checking recalls again prior to customers taking delivery.  Recalls are
more and more often a norm in the automotive world and we need to have that
step in place so that purchasing consumers are aware. 
Sorry once again for the inconvenience!!

I am very familiar with this situation as [redacted] worked for me in Yakima several years ago.  He and his wife came to us looking for a very specific vehicle which is the one they purchased from us.  Apparently they had been in a major accident in there current truck and was...

hoping it totaled out.  When it didn't total out we found the truck he was looking for and was able to take his truck in on trade.  he found out shortly after he purchased the truck that it might not work with his camper.  At that point we had all ready paid off his trade in which he was over $7000 in the wrong way and secured financing.  This cannot be simply unwound as he would have had to get refinanced on his original truck and the advance to book value was a challenge and he never wanted his original truck back until 2 months in when it came back from the repair shop.  At that point they found out that the repair shop did a great job and there original concerns were not founded.  We gave them an offer which cost us money to do and helped them get back into there original truck.  We told them we would only make that offer if they would tell us they would be happy with the situation.  Before doing it they assured us that if we helped them out they would be happy!  Apparently that was just words to get us to help them out because here we are.  Still unhappy after helping them out.  To complicate this situation the husband and wife are not on the same page and we mainly have dealt with him.  We are fully vested in this situation and don't know what else we could do to make them happy.  We did call Blue Dog RV and ask them if the truck he originally wanted and purchased would work for the camper he owned.  They told us it would work with air bags and if he was concerned still they have an specific camper that works on that truck.  When I told [redacted] about this and tried to give him the contact info to Blue Dog RV in Tri Cities he wouldn't even call them.  Please feel free to contact me anytimeMike [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I'm not sure what more we can do.  We supplied Mr [redacted] with the truck he specifically wanted then when he discovered later it wouldn't work with a camper he purchased separately we invested in getting him out of the truck.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.The dealership should have some responsibility with this transaction. I have further discrepancy that a seasoned sales manager should have known. According to the Chrysler Corporation it is not recommend to put a slide in camper in this type of truck. I assumed that the Sales Manager would have known this when we told him and the salesman several times what we needed this truck to be able to be used for.Not only does the camper manufacturer not recommend this application,  the Chrysler Corporation does not even recommend it on 3/4 or 1 ton trucks. Much less a 1/2 ton truck regardless of what a R.V. business is selling or putting these campers on. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the response and here is Chrysler specifications on this on this truck. My camper is over the weight limit for this truck. Also if Mr. [redacted] would have contacted the manufacturer and not the dealership he would have been informed that they do not recommend putting this camper in the back of this half ton truck.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I haven't heard anything from them other than the copied email I'm inserting. They didn't answer the question about reimbursment for the inconvenience so I'm still asking for a $500 refund of my purchase price to cover my loss of time at work having to take the car into a dealership at all.
Regards,
[redacted]

Our GSM [redacted] has tried reaching out to the customer to resolve any issues with this.  He has not heard back from him!  please have him call [redacted] at [redacted].  This is his cell number.  If he cant reach him for some reason he can call me on my cell [redacted]Thanks ,[redacted]

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

On 07/26/12 Mr. [redacted] purchased a 2002 [redacted] Pontoon Boat, a 2002 [redacted] 50 HP outboard motor, and a 2002 [redacted] Classic Pontoon Trailer throught our dealership. These items were on consignment here at our dealership and was never owned by the dealership. This deal was finanaced through [redacted] Credit Union and was completed and delivered at this time. I have attached the value preview from NADA that was provided to the lendor with the financing documents for the deal.

The dealership owner, [redacted], has a clear memory of this deal and after reading the complaint and looking over the documents he was positive that all the items listed on the documents provided for financing were included on the boat and trailer as listed.

Unfortunately the only thing that we can do to help with the financial situation that Mr. [redacted] seems to be esxperiencing at this tine would be to sell the boat, motor and trailer for him on consigment. If he would like us to do this for him he can call and speak with our Sales Manager [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

see Attached

Regards,

Business

Response:

Mid-Valley CJD at this time has to stand behind their last statement on this complaint. At the time of the sale all equipment listed for the funding was accurate.

The dealership stands behind their offer to Mr. [redacted] to sell the boat, motor and trailer on consignment for him and if he wishes to do this he can contact our

Sales Manager [redacted] at the dealership here and he will set the deal up for him. This is the only offer that we will be able to offer Mr. [redacted].

Thank you,

Review: I bought a boat from Mid Valley in 2012 and it is still not fixed on the original agreement at the time of purchase. The wedge does not work and the engine (which I was told was under warranty) still gives fault codes and hard starting when on the water. The dealer was also supposed to fix the stereo under the original agreement and it was never fixed properly it was just Jerry Rigged together, I have since paid to have it fixed to the cost of approx. $800. I have 108 text messages to and from the dealer since I brought it home to show this has been an ongoing problem, not just something that I dreamed up after 2 years. The boat has spent more time in their shop than I have pun on the motor. This dealership has lied to me from day one on how many hours were on the boat and where it came from, after purchase I found out that is was bought at auction and the hour meter was changes to pass on the problems to the next customer, all the while saying that it was a premium boat. I have asked them to get me out of the boat on multiple occasions and I have either been ignored or not called back. They are very good at the not calling back part. My last attempt to get something done was on the 9th of July. They offered me half of what the boat was worth because of the problems it has. The problems that should have been fixed 2 years ago. I was even told that we are here today because of the problems with the last management and that they were all fired and new managers were brought in because of bad business. I was told this by their Sales manager [redacted]. I also asked for all the w/o's from when the boat was in their shop and they could only produce 2, which is a whole different issue in itself that would be against the law to not save documentation. Time after time I have received no response or no callback. The dealer also stripped screw holes for the cushion and did not repair properly and left the boat greasy and dirty after each time they had it in their shop.Desired Settlement: Time and time again I have tried to work with this dealer, and we are still here after two years, I would like the dealer to purchase the boat back from me for what I owe on it ($55,000) and include $5,000 that I feel is fair from the trade that I used what I bought the boat. Also the $800 (i have receipts) that I spent on the stereo this spring. Or I just keep what was put into it. So a total of $60,800. This is more than fair off of a purchase price of approx. $75,000 for usage of the boat.

Business

Response:

I have attached FTC sticker to show this boat was sold to Mr. [redacted] as an AS/IS with no Warranty transaction. As a good will gesture we have spent thousands of dollars over the last 2 years even though it was sold AS/IS. We are willing to work with him to get him into another boat. The transaction price of the boat was $77,300 minus a $19,000 over allowance for his trade, this would make the original selling price of $58,300 plus tax and license. We have an option for him that would make his payment less and give him a brand new boat. if you have any further questions let me know

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

So from Mid Valleys statement they are saying that they overcharged me for my boat and that it was only worth $58,300 I would be more than happy with them cutting me a check for $19,000 that they are saying they overcharged me and take the boat elsewhere to get the repairs done.

I have attached the buyer’s order that states they sold me a boat for $77,300 and they gave me $37,000 for my trade. So which are they being truthful about? What they sent to you or what they put on paper at the time of sale? I have also attached one of the two w/o’s that alludes to the pre-sale promise of work. They must have forgotten to upload their copy. The only good will gesture that they have fixed was the tower which was a safety hazard. The rest of the work to be performed was part of the pre-sale promise. I was also told that the motor that they installed was under warranty. They have yet to produce the rest of the w/o’s. Also part of this work that they say they are doing as goodwill was actually damage that their shop caused while it was in for repairs. You will see on the second page of the w/o I have uploaded that Mid Valley has stated like they have all along that I will be taken care of, which should show you that they have made promises to me . As I expressed in my original complaint I was willing to work with them. I sat down with [redacted] on July 3rd and once again expressed my concerns showed him some of my text messages from his sales staff and he told me that they had lied to me and to give him a chance to correct the situation. I went in the following week we went through their inventory and picked two of the only comparable boats to what I had already purchased from them they worked up the trade numbers and it is not going to work if they are only going to give me half of what my boat is worth due to repairs that were promised to me prior to the sale of the Malibu in the pre-sale agreement. I am quite sure that they can price me out a rowboat and get me a cheaper payment. I am not necessarily looking for a cheaper payment. I am looking for the lies to stop and this dealer to stand behind their word, or make it right with me. I am not saying that I am opposed to looking at what they have to offer but I am not going to trade what I was told was a premium Malibu for a boat that is smaller, less horse power and fewer option just to get a cheaper payment. Once again this has nothing to do with me being unhappy about my payment, not even sure why they brought that up. This is about me making a major purchase and the dealer standing behind their word. Also this needs to be taken to the step above the sales manager [redacted] if they are going to approach me with a deal, due to the lies he has already told me, I am still waiting for the phone call that I never received from him on July 9th.

Regards,

So from Mid Valleys statement they are saying that they overcharged me for my boat and that it was only worth $58,300 I would be more than happy with them cutting me a check for $19,000 that they are saying they overcharged me and take the boat elsewhere to get the repairs done.

I have attached the buyer’s order that states they sold me a boat for $77,300 and they gave me $37,000 for my trade. So which are they being truthful about? What they sent to you or what they put on paper at the time of sale? I have also attached one of the two w/o’s that alludes to the pre-sale promise of work. They must have forgotten to upload their copy. The only good will gesture that they have fixed was the tower which was a safety hazard. The rest of the work to be performed was part of the pre-sale promise. I was also told that the motor that they installed was under warranty. They have yet to produce the rest of the w/o’s. Also part of this work that they say they are doing as goodwill was actually damage that their shop caused while it was in for repairs. You will see on the second page of the w/o I have uploaded that Mid Valley has stated like they have all along that I will be taken care of, which should show you that they have made promises to me . As I expressed in my original complaint I was willing to work with them. I sat down with [redacted] on July 3rd and once again expressed my concerns showed him some of my text messages from his sales staff and he told me that they had lied to me and to give him a chance to correct the situation. I went in the following week we went through their inventory and picked two of the only comparable boats to what I had already purchased from them they worked up the trade numbers and it is not going to work if they are only going to give me half of what my boat is worth due to repairs that were promised to me prior to the sale of the Malibu in the pre-sale agreement. I am quite sure that they can price me out a rowboat and get me a cheaper payment. I am not necessarily looking for a cheaper payment. I am looking for the lies to stop and this dealer to stand behind their word, or make it right with me. I am not saying that I am opposed to looking at what they have to offer but I am not going to trade what I was told was a premium Malibu for a boat that is smaller, less horse power and fewer option just to get a cheaper payment. Once again this has nothing to do with me being unhappy about my payment, not even sure why they brought that up. This is about me making a major purchase and the dealer standing behind their word. Also this needs to be taken to the step above the sales manager [redacted] if they are going to approach me with a deal, due to the lies he has already told me, I am still waiting for the phone call that I never received from him on July 9th.

Review: Dec 23rd 2013, traded in 2 jeeps for a 09 Dodge Ram Truck. This vehicle was driven by the company for a work vehicle. was told that it was ran thru a 16-point vehicle inspection so it is suitable for resale. upon test driving the tire sensor light was on. the truck had high miles on it. The sales person promised also to have the oil changed & the tire sensor fixed. so I agreed. tire sensor light took 3 attempts for dealership to fix. the oil change never happened. after 2 weeks of driving it the truck started to smoke out the exhaust pipe. I notifed the dealership, talked to the service dept they said it was water in the gas...make a long story short since January truck used 10 qts of oil. when the oil gets low it smokes more. In January the oil got changed by jiffy lube, no problems there, but soon after 2 wks it started smoking again. Every time I called the dealership the blew me off. Now the truck kept getting worse, the white smoke now had a tinge of blue in it. just this past week I finally got a hold of a guy named [redacted]-a new manager at Mid Valley, told him the problem I was having ...he said that the person that had sold me that truck was fired from his job & a few other ppl there. I asked him what he could do for me, to make this right? I told him I understand bout the risk of buying a used vehicle, but this was a company rig, etc...it was another phone chase from the new manager & service dpt. poor communication & im stuck in the middle. both promised to call me back. both ppl I could talk to either had gone to a dr apt or lunch. so I left a message with both of them ...no response. 5 hours later ..no response...My truck is being repaired by [redacted] Garage in Kennewick. truck needs a new/used engine. cost is around $5500. The mechanic said 6 out of 8 spark plugs were shot. if the dealership would had actually done a inspection on this truck it wouldn't had been sold. I feel like have been takin advantage of..Desired Settlement: I would like the dealership to at least pay for half..Or all of it.

Business

Response:

IN reply to [redacted]’s concerns;

Review: I WENT TO BUY A DODGE RAM PICKUP AT THIS BUSINESS ON THE COMPLAINT ON 3/21/2015 AND GOT A DODGE RAM 1500 PICKUP FROM THEM I AGREED TO PAY 715 A MONTH FOR THE TRUCK WHEN I GOT IT THE DAY I BOUGHT IT AND THEN THE DEALER BROUGHT ME A CONTRACT FOR 725.72 FOR 84 MONTHS HE TOLD ME I WAS AREADY PREAPPROVED AND I COULD TAKE THE TRUCK HOME HE DIDNT GIVE ME TIME TO EVEN READ THE CONTRACT BEFORE I SIGNED IT BECUSE IT WAS LATE AND THREY WERE GETTING RREADY TO CLOSE AND THEY WANTED TO GET THE DEAL DONE AS QUICK AS POSSIBLE SO THEY RUSHED ME AND JUST SAID SIGN HERE AND INITIAL HERE AND I DIDNT REALIZE THAT THEY WERE TRYING TO SCREW ME OVER AND I DIDNT KNOW THAT THEY DIDNT HAVE A BANK TO FINANCE ME LIKE THEY SAID THEY DID. THEY ALSO DIDNT GIVE ME A MANUAL FOR MY TRUCK AND I ASKED FOR IT SEVERAL TIMES AND WAS NEVER GIVEN ONE I WAS LIED TO SEVERAL TIMES BY THEM AND TOLD I WOULD GET ONE AND THAT THEY WOULD SEND ME ONE IN THE MAIL AND NEVER DID SO TO THIS DAY I STILL DONT HAVE A MANUAL FOR MY TRUCK AND IT WAS BRAND NEW WHEN I BOUGHT IT THE TRUCK WAS NOT USED!! THEN 2 WEEKS LATER THEY CAME TO GET THE TRUCK I TRADED IN AND THEY HAD ALREADY HAD THE CAR I ALSO TRADED IN AT THE DEALERSHIP THE TRUCK WAS A 1997 NISSAN PICKUP THEY SAID THEY WERE GOING TO GIVE ME 1000.00 DOLLARS FOR THE TRUCK BUT JUST PAID OFF THE LOAN I HAD AGAINST IT AT MY BANK AND THE CAR I TRADED IN WAS A 2010 FORD MUSTANG GT THEY WERE SUPPOSED TO GIVE ME 23,000 DOLLARS FOR IT AND THEY ONLY GAVE ME 19,450.00 FOR THE MUSTANG. SO THEY WERE SUPPOSED TO BRING ME THE MANUAL FOR MY TRUCK WHEN THEY CAME TO MY HOUSE TWO WEEKS LATER TO RESIGN THE NEW CONTRACT FOR THE NEW TRUCK AND THEY DIDNT. I HAD TO DO A NEW CONTRACT WITH THEM AFTER I ALREADY SIGNED THE FIRST CONTRACT WITH THEM AT THE DEALERSHIP AND I ASKED THEM WHY AND THEY SAID THAT THEY FINALLY GOT ME APPROVED WHEN THEY SAID I WAS ALREADY APPROVED AT THE DEALERSHIP WHEN I SIGNED THE FIRST CONTRACT THEN THEY RAISED MY PAYMENT AGAIN TO 751.00 .THE TRUCK HAD LIGHT AND RADIO ISSUES BUT GOT IT RESLOVED.Desired Settlement: I WOULD LIKE THEM TO PAY THIS TRUCK OFF IN FULL AND GIVE ME 75,000.00 FOR ANOTHER TRUCK THAT I NEED TO PURCHASE FOR PULLING A 5TH WHEEL THAT I AM GOING TO BUY THEY TOLD ME THAT THIS TRUCK WOULD PULL IT AND IT WONT I FOUND THIS OUT BECAUSE I WENT TO A 5TH WHEEL DEALER AND FOUND OUT IT WOULD ONLY PULL A SMALL TRAVEL TRAILER!!. THAT IS WHY I PURCHASED THIS TRUCK TO BEGIN WITH FOR PULLING A 5TH WHEEL. THEY DID NOT GIVE ME THE CHANCE TO CHOOSE THE TRUCK THEY GAVE ME THE TRUCK THEY WANTED TO SELL ME.

Business

Response:

Just so you know we were surprised to hear the concerns stated in the complaint! We have left several messages with the customer so we can get together and solve these issue and have not been able to connect. We will continue reaching out until we make contact!

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]dear [redacted] this is [redacted] writing you in regards to my complaint. I did not know that I had 7 days to respond and resolve the problem with the dodge dealer. I have never done this before so this is my first time writing to make a formal complaint. the problem with my truck is not resolved. I took my truck to them they said that they needed to update a couple things and that it should resolve the problem it seemed like it did for a while but today early this morning on my way to work I noticed that the lights were still flickering and still need to be fixed!! .so should I take it back to the dealer or what should I do?? to get the problem resolved properly y??.when I went to the dealer in Grandview to check on the status of the book for truck and the contract Isache one of the managers said he didn't know anything about it because he wasn't part of the transaction with the truck so he didn't help us and we asked him to get me a book for my truck and said I had to come back or wait for the guy that helped me to get there that he was at lunch I live in moses lake and I is a very long drive just to go there to get my book when they said they would mail it to me and still have not done so to this day I still do not have a manual for my new truck!! I have been there three times now and we have called them several times all they have done is just lie to me thanks for your time and attention to this matter. sincerely [redacted]

Regards,

Business

Response:

Our GSM [redacted] has tried reaching out to the customer to resolve any issues with this. He has not heard back from him! please have him call [redacted] at [redacted]. This is his cell number. If he cant reach him for some reason he can call me on my cell [redacted]Thanks ,[redacted]

Review: I went into the dealership looking for a truck to purchase on April 13 2015. I told the dealership that I did not know if I would have a trade in that had been an accident. We told the dealership that we did not want a vehicle that had been damaged. The dealership talked us into buying a 2008 Dodge 1500 4 wheel drive 4 door megacab and said it would work for what we were trying to accomplish.

The following week I informed them that the trade in would be repaired and traded in so I notified the dealership about the change. I was informed that I would need to sign a new purchase contract so a meeting was set to resign a contract. When we met with the salesman on April 25 2015 to sign all the dates were already filled in and were not allowed to re date with the current date.

We found out 3 days later from a friend that we could not put our camper on this truck. It would put the center too far back on the frame and make it unsafe to drive with our 4000 pound camper on the back. We contacted the manufacture (Northwoods Manufacturing) that made our Fox 811 camper to verify this information. I immediately contacted the dealership and informed the Sales Manager of this information. At this time I was told that they would do what it takes to make it right. And they would look for another truck for us to swap for.

After we returned from vacation they still did not have another vehicle to trade and to just wait and they would find us another truck to trade for. They refused on several requests to back the deal out and wait until they received a compatible vehicle to put our Camper on. After numerous calls and E-mails the dealership finally agreed to sell us our truck back. Our truck had never made it to the car lot because they gave us a use permit in case we needed to use it.

We even let the 1500 megacab at the car lot for at least 2 weeks until we were force to take it from the lot or it would be turned in as a voluntary repossession. This was even though we were trying to trade it back to them.

They finally agreed to sell us our truck back with a $500.00 mark up which we agreed to. Also they wanted $5000.00 mark up for added reconditioning fees that they added to the deal. I don't know where they came from, and they never credited our $2000.00 our down payment.Desired Settlement: I would like to see our $7500.00 dollars as a refund to us. Even though the dealership thinks this was a buyers remorse, which it was not. It was a very nice truck that turned out was a wrong application for what we needed. I was also told that the 1500 Megacab had sustained damage of over $4000.00 in damage.

The dealership should have told us this truck had been previously been repaired when we told them we did not want a damaged vehicle. Their response was Car Fax was too expensive to run on every vehicle. They should be held responsible for selling a damaged/repaired vehicle after being asked for a vehicle that was not previously repaired.

Business

Response:

I am very familiar with this situation as [redacted] worked for me in Yakima several years ago. He and his wife came to us looking for a very specific vehicle which is the one they purchased from us. Apparently they had been in a major accident in there current truck and was hoping it totaled out. When it didn't total out we found the truck he was looking for and was able to take his truck in on trade. he found out shortly after he purchased the truck that it might not work with his camper. At that point we had all ready paid off his trade in which he was over $7000 in the wrong way and secured financing. This cannot be simply unwound as he would have had to get refinanced on his original truck and the advance to book value was a challenge and he never wanted his original truck back until 2 months in when it came back from the repair shop. At that point they found out that the repair shop did a great job and there original concerns were not founded. We gave them an offer which cost us money to do and helped them get back into there original truck. We told them we would only make that offer if they would tell us they would be happy with the situation. Before doing it they assured us that if we helped them out they would be happy! Apparently that was just words to get us to help them out because here we are. Still unhappy after helping them out. To complicate this situation the husband and wife are not on the same page and we mainly have dealt with him. We are fully vested in this situation and don't know what else we could do to make them happy. We did call Blue Dog RV and ask them if the truck he originally wanted and purchased would work for the camper he owned. They told us it would work with air bags and if he was concerned still they have an specific camper that works on that truck. When I told [redacted] about this and tried to give him the contact info to Blue Dog RV in Tri Cities he wouldn't even call them. Please feel free to contact me anytimeMike [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

In response to ID Case #9599316:

Review: I had my rear driveline replaced last year by Mid-Valley Chrysler. On February 7th the rear driveline broke again- in the exact same spot. By putting the Jeep in four-wheel drive, I was able to use the front driveline to get home and for driving around town. Of course the hanging driveline caught on the road and pulled off. When I took the Jeep into the dealership, Mid-Valley Chrysler, they claimed that I had been off-roading. I had not been off-roading since they replaced the rear driveline. When it first broke, I looked under the Jeep and it appeared that it had broken in the EXACT same spot as before. They claimed that since there was mud underneath, I must have been off-roading. My driveway is 1/8 mile-long dirt road so whenever it rains or snow melts, the driveway becomes muddy. I explained the situation to them and they basically said that I was lying. They continued to claim that I must have been doing unauthorized driving which voided the warranty. I had not been driving off-road and I reiterated that, but they wouldn't listen. I called the Chrysler number and all that the woman did was call the dealership and then tell me the exact same thing! So after a total of 4 hours and $53 I have been called a liar and they are refusing to honor the warranty.Desired Settlement: I want them to honor the warranty and fix the Jeep. An apology for saying that I was lying would be nice as well.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,