The vehicle came to us prior to the recall coming out We check them at time of initial inspection and on this one it would have shown clearThe Manufacture don’t notify us of open recalls when they happen unless it is registered in our name or the prior owner returns the recall letter to the manufacture having them correct the owner We reviewed this as a TEAM and just put in place another step of checking recalls again prior to customers taking delivery Recalls are more and more often a norm in the automotive world and we need to have that step in place so that purchasing consumers are aware Sorry once again for the inconvenience!!
I spoke to the customerAlthough I am not able to refund her deductible, I am giving her a $credit for use in our service departmentThis credit can be used for any worked performed at Mid Valley CJDRI also let her know that I would provide a complimentary loaner vehicle if I needed to keep her vehicle overnight while we are performing repairsThis loaner is only for the duration of the work being performed at Mid ValleyThe customer will be required to have the necessary insurance to use our loaner vehicleI also provided my contact information for further correspondence
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.The dealership should have some responsibility with this transactionI have further discrepancy that a seasoned sales manager should have knownAccording to the Chrysler Corporation it is not recommend to put a slide in camper in this type of truckI assumed that the Sales Manager would have known this when we told him and the salesman several times what we needed this truck to be able to be used for.Not only does the camper manufacturer not recommend this application, the Chrysler Corporation does not even recommend it on 3/or ton trucksMuch less a 1/ton truck regardless of what a R.Vbusiness is selling or putting these campers on Regards, [redacted]
I'm not sure what more we can do We supplied Mr [redacted] with the truck he specifically wanted then when he discovered later it wouldn't work with a camper he purchased separately we invested in getting him out of the truck
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the response and here is Chrysler specifications on this on this truckMy camper is over the weight limit for this truckAlso if Mr [redacted] would have contacted the manufacturer and not the dealership he would have been informed that they do not recommend putting this camper in the back of this half ton truck Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Our GSM [redacted] has tried reaching out to the customer to resolve any issues with this He has not heard back from him! please have him call [redacted] at [redacted] This is his cell number If he cant reach him for some reason he can call me on my cell [redacted] Thanks , [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I haven't heard anything from them other than the copied email I'm insertingThey didn't answer the question about reimbursment for the inconvenience so I'm still asking for a $refund of my purchase price to cover my loss of time at work having to take the car into a dealership at all Regards, [redacted]
The vehicle came to us prior to the recall coming out We check them at time of initial inspection and on this one it would have shown clearThe Manufacture don’t notify us of open recalls when they happen unless it is registered in our name or the prior owner returns the recall letter to the manufacture having them correct the owner We reviewed this as a TEAM and just put in place another step of checking recalls again prior to customers taking delivery Recalls are more and more often a norm in the automotive world and we need to have that step in place so that purchasing consumers are aware Sorry once again for the inconvenience!!
I spoke to the customerAlthough I am not able to refund her deductible, I am giving her a $credit for use in our service departmentThis credit can be used for any worked performed at Mid Valley CJDRI also let her know that I would provide a complimentary loaner vehicle if I needed to keep her vehicle overnight while we are performing repairsThis loaner is only for the duration of the work being performed at Mid ValleyThe customer will be required to have the necessary insurance to use our loaner vehicleI also provided my contact information for further correspondence
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.The dealership should have some responsibility with this transactionI have further discrepancy that a seasoned sales manager should have knownAccording to the Chrysler Corporation it is not recommend to put a slide in camper in this type of truckI assumed that the Sales Manager would have known this when we told him and the salesman several times what we needed this truck to be able to be used for.Not only does the camper manufacturer not recommend this application, the Chrysler Corporation does not even recommend it on 3/or ton trucksMuch less a 1/ton truck regardless of what a R.Vbusiness is selling or putting these campers on Regards, [redacted]
I'm not sure what more we can do We supplied Mr [redacted] with the truck he specifically wanted then when he discovered later it wouldn't work with a camper he purchased separately we invested in getting him out of the truck
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the response and here is Chrysler specifications on this on this truckMy camper is over the weight limit for this truckAlso if Mr [redacted] would have contacted the manufacturer and not the dealership he would have been informed that they do not recommend putting this camper in the back of this half ton truck Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Our GSM [redacted] has tried reaching out to the customer to resolve any issues with this He has not heard back from him! please have him call [redacted] at [redacted] This is his cell number If he cant reach him for some reason he can call me on my cell [redacted] Thanks , [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I haven't heard anything from them other than the copied email I'm insertingThey didn't answer the question about reimbursment for the inconvenience so I'm still asking for a $refund of my purchase price to cover my loss of time at work having to take the car into a dealership at all Regards, [redacted]