Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are in receipt of a notification sent by you to our business. ID #[redacted], complainant name of [redacted]. Upon reviewing her claim and any documentation pertaining to the complainant, she had canceled her hotel room reservation on 2/28/15, cancellation # [redacted]. Her original...
reservation was for a "Free Night Stay" based on her eligible frequent stay points. The complainant is asking us to return her $60. Unfortunately, we never had collected any payment from her nor did we force any charges of her due to us not having any credit card information from her.
We have tried contacting [redacted] on several occasions regarding this matter and have yet to hear back from her. I will be contacting the "Choice Privileges" department of our organization that handles the frequent stay program. I will inform them that this person is trying to collect "Refunds" from our hotel due to her cancellation of her room reservations. This is not our standard procedure! Choice Privileges may evaluate her account to identify is she had tried doing this at other Choice Hotel properties.
Please let me know if there is anything else that I can do for you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are in receipt of a notification sent by you to our business. ID #[redacted], complainant name of [redacted]. Upon reviewing her claim and any documentation pertaining to the complainant, she had canceled her hotel room reservation on 2/28/15, cancellation # [redacted]. Her original...
reservation was for a "Free Night Stay" based on her eligible frequent stay points. The complainant is asking us to return her $60. Unfortunately, we never had collected any payment from her nor did we force any charges of her due to us not having any credit card information from her.
We have tried contacting [redacted] on several occasions regarding this matter and have yet to hear back from her. I will be contacting the "Choice Privileges" department of our organization that handles the frequent stay program. I will inform them that this person is trying to collect "Refunds" from our hotel due to her cancellation of her room reservations. This is not our standard procedure! Choice Privileges may evaluate her account to identify is she had tried doing this at other Choice Hotel properties.
Please let me know if there is anything else that I can do for you.
Sincerely,
--[redacted]General ManagerComfort Suites(IN098)