Mid Way Paris Beauty School

Initial Business Response /* (1000, 5, 2016/01/19) */
Good day ***,
We have learned through the Revdex.com that you are dissatisfied with the customer service you received from Fernwood Publishing
Your book was sent out on the 9th of October via our Canada Post mailing
systemThe book was returned back to us on January 15th, The postage stamp on the package reads: '***' According to the stamp, it did arrive in Mexico but I do not understand why you did not receive it
On behalf of Fernwood Publishing I would like to extend my sincere apologies for any inconvenience this may have causedI can try again to mail the book you requested at Fernwood's expense or I can refund your money today
Best regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
Dear ***,
Thanks for your kind attentionAs I can see from your message, there was a mistake in the Postal Code (C.P.), the right one is ***, and corresponds to the indicated street: ***Whatever the origin of the typo, there is nothing we can do now, besides the refund of the money, since I already buyed a copy from another seller
I appreciate your detailded informatio, and lament that my atempts to communicate with Fernwood failed, we could have mended this through an email at the right time
Best,
***
Final Consumer Response /* (2000, 10, 2016/01/25) */
Yesterday I revised my bank account and found that refund was done
I want to express my gratitude to Revdex.com (Revdex.com) for their invaluable help in conducting my complaint, and also recognise (why not!) the good disposition of my counterpart, Fernwood Publishing,
Congratulations to Revdex.com for the great job in favor of marketplace trust
Sincerely,
*** ***