Mid-West Heating & Cooling

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ ken's sewer service has never worked for this manThe owner paid [redacted] sewer service, a check, and talking to the owner of [redacted] , the homeowner was very happy during the entire cleaning of his sewer linehomeowner was home and watching the cleaninghomeowner even called [redacted] owner and told them what a good job the sewer cleanier was doingduring the cleaning [redacted] pulled over a shoe box of tree roots out of the sewer line and the owner new he should have cleaned his sewer yearly to keepthe roots from breaking the clay pipethis line took hours to remove the roots and [redacted] did hours of the work and another co did the last hour of workthis man needs a camera and we offered 1/price to run the camera Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) My response: I was happy at first but it took him so long, And I was getting worried so I called the ownerI did not feel any better after that The equipment was very old and wornI'm not sure it was doing much after a while it should of cut thru in less time than it tookWhen the tech said there was something wrong with my pipe & it could cost $to dig up the front yard I did not feel right at all! Then the tech gave up, and what was I to do I was in panic mode, I was not thinking right (have documented thinking issues)I felt this was some one dishonestI do not know why I paid him except I wanted him out of hereBefore this tech was here I could use the shower & toilet now after the tech left It was so much worstI talked to different pluming company's First they all said they would not charge if they could not fix the issue, all said it should not of took that longAs I explained what took place as honest as I could, They all thought I got took, None heard of [redacted] The City of Minneapolis sewer said I should not have paid them, Ken the owner called and told me I did not get scammed, His employee worked hard, Wanted to put a camera in my line for a little less then regular priceThis whole thing should not make me feel like I've been tookWho do you believe? several other plumbing businesses? city sewer? my gut feeling? Ken also mentioned I should be careful with what I say on line because some one could sue me for slander? If your telling the truth how is that possibleMoney means ever thing to them no matter how they get itI have to stay firm with all they data I found talking with different businessesI insist to get at least 50% backKen please do not call any moreSo Ken can say what he wants or sue me for telling the truth or just do the right thing& refund some money backDid that old machine even work correctly after it ran for awhile?

Initial Business Response /* (1000, 5, 2015/09/24) */
ken's sewer service has never worked for this man. The owner paid [redacted] sewer service, a check, and talking to the owner of [redacted], the homeowner was very happy during the entire cleaning of his sewer line. homeowner was home and watching...

the cleaning. homeowner even called [redacted] owner and told them what a good job the sewer cleanier was doing. during the cleaning [redacted] pulled over a shoe box of tree roots out of the sewer line and the owner new he should have cleaned his sewer yearly to keep. the roots from breaking the clay pipe. this line took 5 hours to remove the roots and [redacted] did 4 hours of the work and another co did the last hour of work. this man needs a camera and we offered 1/2 price to run the camera.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response: I was happy at first but it took him so long, And I was getting worried so I called the owner. I did not feel any better after that The equipment was very old and worn. I'm not sure it was doing much after a while it should of cut thru in less time than it took. When the tech said there was something wrong with my pipe & it could cost $3000 to dig up the front yard I did not feel right at all! Then the tech gave up, and what was I to do I was in panic mode, I was not thinking right (have documented thinking issues). I felt this was some one dishonest. I do not know why I paid him except I wanted him out of here. Before this tech was here I could use the shower & toilet now after the tech left It was so much worst. I talked to 3 different pluming company's First they all said they would not charge if they could not fix the issue, all said it should not of took that long. As I explained what took place as honest as I could, They all thought I got took, None heard of [redacted]. The City of Minneapolis sewer said I should not have paid them, Ken the owner called and told me I did not get scammed, His employee worked hard, Wanted to put a camera in my line for a little less then regular price. This whole thing should not make me feel like I've been took. Who do you believe? several other plumbing businesses? city sewer? my gut feeling? Ken also mentioned I should be careful with what I say on line because some one could sue me for slander? If your telling the truth how is that possible. Money means ever thing to them no matter how they get it. I have to stay firm with all they data I found talking with different businesses. I insist to get at least 50% back. Ken please do not call any more. So Ken can say what he wants or sue me for telling the truth or just do the right thing& refund some money back. Did that old machine even work correctly after it ran for awhile?

Initial Business Response /* (1000, 7, 2016/02/01) */
Ken's Sewer Service Co and Hiawatha Plumbing are completely different companies.
All state agencies know that both of these business are different.
Ken's Sewer Service has never worked for the person making the complaint.
Ken's Sewer...

Service has never received any money from this person.
Please remove this case from Ken's file.
I did call Hiawatha Plumbing and found out that they worked for this lady.
She had a clogged bath tub drain and put drain cleaner down the drain and the acid was standing in her tub.
After the drain produce did not open the drain she called Hiawatha Plumbing to complete the work.
The acid to open her drain probably caused her problem.
[redacted] has been in contact with Hiawatha and are coming to a solution to her problem.
Please remember never to add drain cleaner to your pipes.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ken's statement is such a blatant lie that I am not even going to dignify it with a response. I do not accept this resolution.