As stated Ms [redacted] did purchase a vehicle from us with full knowledge the vehicle was being bought “As-Is”She signed and initialed the paperwork in numerous places on numerous pages that the purchase was “As-Is” and she also signed a Federal Buyer’s Guide stating the vehicle was “As-Is”She signed all of the paperwork including a purchase order/bill of sale, a financing contract/truth in lending disclosure, pre-repossession agreement, and an “I understand” agreementShe also signed and initialed the agreement for the installation of a payment reminder and GPS system whereas if you do not make your payment, the car does not run and allows us to locate the vehicle She was aware of all the terms and conditions, the paperwork was read to her and she read the paperwork, she signed and initialed itShe took delivery of the vehicle with no complaints on June of Until her vehicle was repossessed over a full year later on July 9th, 2014, there were also no complaints Now that her car was repossessed she states she has issues that were not addressed We install a payment reminder system in the vehicle when the vehicle is purchased as a material condition and consideration for us to make the loanAgain she signed, initialed and agreed to the installation and use of the system at the time of purchase If a full payment is not made, the vehicle will not run period, She made a partial payment and wanted us to release a code without her making the full paymentShe was informed that it a full payment would be required as with any other customer She called back and she cussed and screamed at the young lady who answered the phoneShe was informed that if she continued to talk like that her call would be disconnectedHer call was disconnected because of her continued abusive behavior She called back again this time screaming and yelling at meShe was again informed that if she continued to talk like that her call would be disconnectedAgain the call was disconnected because of her continued abusive behavior We never heard anything back from her and checked the status of the Payment reminder device in her vehicle, it had been removed from the vehicleThe car was put up for repossession on the 9th The vehicle was lawfully repossessed for failure to make the payment on time and as required, and she had her husband and daughter come in the next morning to discuss her accountThey were told that we could not discuss anything with them as they were not on the account, and as you are probably aware discussing her account with third-parties would be a violation of state and federal laws Her daughter called her and she came in about minutes later with her husband and daughterThe police were called as she was again getting irate and loud after she was told she could get her vehicle back, but only after the vehicle was paid in fullShe stated that her husband needed the truck to work, but since they were unable to get the vehicle back that she wanted to get everything out of itShe was informed that the vehicle was not here, that we would clean the vehicle out and she could make an appointment to pick up her possessions, all of which is Company policy that she was aware of based on the agreements she signed at the time of purchaseShe would not make the appointment When Ms [redacted] asked why the vehicle had to be paid in full she was told that it was because the device was removed from the vehicle, she stated at that time there was never a device in her vehicle and that she did not remove itBut ten days prior when she didn’t make her payment in full, she called demanding a code to enter so the vehicle would runShe would not have needed a code if there was no deviceWhen the vehicle was repossessed, the device holder was still installed on the dashThe device and all of its components were removed with exception to the holderThe device has a price of $all by itself She has made baseless claims about what happened at the office the day she came in as we have video and audio recording of her conversation with us, there was nothing said that was improper, racist or uncivil for that matter, as she claimsWe have put those conversations and recordings of what happened in the office that day on CD for future reference if neededThere were no further conversations with her or her family members outside of the office In her complaint to the Revdex.com she has misstated the truth numerous times, including that her contract was “allegedly” switched, that she is a single mother of two, that ‘she’ needed the truck to work out of, that we were rude and nasty, racist, uncivil and greedyNone of which were then or are now truthful As we told her before, since she has tampered with and removed the devices from her vehicle, if she wants her vehicle back, we have no problem returning it, but she will have to pay the past due balance plus all other costs and fees for the removal of the devices, including late charges If you have any further questions feel free to contact me at your convenience Sincerely, [redacted]
12pt;">Mid-Western Auto Sales, IncSouth Verity Parkway Middletown, Ohio (513) 727-November 24, Revdex.com West Seventh Street Cincinnati, Ohio [redacted] Re: [redacted] Dear ***, Ms [redacted] complained her year old son purchased a vehicle from us, that is incorrectHe is a minor and we do not and cannot sell to a minorShe purchased the car, not her son Ms [redacted] did purchase this vehicle with full knowledge that the vehicle was being bought “As-Is”She signed and initialed the paperwork in numerous places on numerous pages that the purchase was “As-Is” and that she was responsible for any and all repairs, that the vehicle was a used car and that it would break down and that she would be able to pay for the repairs to fix the vehicle when (not if) it broke downShe also signed a Federal Buyer’s Guide stating the vehicle was “As-Is” with no warranties As she states in her complaint, she has purchased at least three vehicles from us, so she is also familiar with the paperwork involved, the federal buyers guide, warranty disclaimer, and she initialed all the paperwork as she has numerous times in the past Although she complained about the condition of the vehicle post sale, she brought her ex-husband and he inspected the car prior to her purchaseHe stated that anything the car needed he would be able to get and would get for it and she (they) accepted the vehicle in it’s condition She was aware of the condition of the vehicle when it was purchased, she was given an full and unrestricted opportunity to inspect it and anything about it prior to the sale (and she did, with assistance of her ex-husband), she was aware of all the terms and conditions, the paperwork was read to her and she read the paperwork, she signed and initialed it The car did break down while her son was driving, as is expected with any car, used or not, and as they were told was going to happen sooner or later, and he left it abandoned in the intersection to be impounded by the local police, which was not paid for by the customer and she still owes for this bill also She was told that we would trade her out of the vehicle she had, but she expected this to be done for free, even though there was additional tax and title costs to be paid and there were no other available vehicles in that same price range, so she was unhappy with any transaction we proposed as she expected it to be an even swap, or betterIn other words, she was trying to get a better/newer car for less or the same money They have as she stated “returned the vehicle” and it is a voluntary repossession, the balance is still due and owing on the car and the impound feeThere will be no “refund” of any monies, she still has a balance due for not just the car, but for the tow bill we incurredI think we did everything we could to try to make her happy, even though we weren’t legally required to do so If you have any further questions feel free to contact me at your convenience Sincerely, [redacted] Manager
I made my final car payment at Western Auto SalesFriday Aug 5.while there I was verbally and physically assaulted by Dwane R [redacted] He also cracked my windshieldI have filed charges against him
As stated Ms [redacted] did purchase a vehicle from us with full knowledge the vehicle was being bought “As-Is”She signed and initialed the paperwork in numerous places on numerous pages that the purchase was “As-Is” and she also signed a Federal Buyer’s Guide stating the vehicle was “As-Is”She signed all of the paperwork including a purchase order/bill of sale, a financing contract/truth in lending disclosure, pre-repossession agreement, and an “I understand” agreementShe also signed and initialed the agreement for the installation of a payment reminder and GPS system whereas if you do not make your payment, the car does not run and allows us to locate the vehicle She was aware of all the terms and conditions, the paperwork was read to her and she read the paperwork, she signed and initialed itShe took delivery of the vehicle with no complaints on June of Until her vehicle was repossessed over a full year later on July 9th, 2014, there were also no complaints Now that her car was repossessed she states she has issues that were not addressed We install a payment reminder system in the vehicle when the vehicle is purchased as a material condition and consideration for us to make the loanAgain she signed, initialed and agreed to the installation and use of the system at the time of purchase If a full payment is not made, the vehicle will not run period, She made a partial payment and wanted us to release a code without her making the full paymentShe was informed that it a full payment would be required as with any other customer She called back and she cussed and screamed at the young lady who answered the phoneShe was informed that if she continued to talk like that her call would be disconnectedHer call was disconnected because of her continued abusive behavior She called back again this time screaming and yelling at meShe was again informed that if she continued to talk like that her call would be disconnectedAgain the call was disconnected because of her continued abusive behavior We never heard anything back from her and checked the status of the Payment reminder device in her vehicle, it had been removed from the vehicleThe car was put up for repossession on the 9th The vehicle was lawfully repossessed for failure to make the payment on time and as required, and she had her husband and daughter come in the next morning to discuss her accountThey were told that we could not discuss anything with them as they were not on the account, and as you are probably aware discussing her account with third-parties would be a violation of state and federal laws Her daughter called her and she came in about minutes later with her husband and daughterThe police were called as she was again getting irate and loud after she was told she could get her vehicle back, but only after the vehicle was paid in fullShe stated that her husband needed the truck to work, but since they were unable to get the vehicle back that she wanted to get everything out of itShe was informed that the vehicle was not here, that we would clean the vehicle out and she could make an appointment to pick up her possessions, all of which is Company policy that she was aware of based on the agreements she signed at the time of purchaseShe would not make the appointment When Ms [redacted] asked why the vehicle had to be paid in full she was told that it was because the device was removed from the vehicle, she stated at that time there was never a device in her vehicle and that she did not remove itBut ten days prior when she didn’t make her payment in full, she called demanding a code to enter so the vehicle would runShe would not have needed a code if there was no deviceWhen the vehicle was repossessed, the device holder was still installed on the dashThe device and all of its components were removed with exception to the holderThe device has a price of $all by itself She has made baseless claims about what happened at the office the day she came in as we have video and audio recording of her conversation with us, there was nothing said that was improper, racist or uncivil for that matter, as she claimsWe have put those conversations and recordings of what happened in the office that day on CD for future reference if neededThere were no further conversations with her or her family members outside of the office In her complaint to the Revdex.com she has misstated the truth numerous times, including that her contract was “allegedly” switched, that she is a single mother of two, that ‘she’ needed the truck to work out of, that we were rude and nasty, racist, uncivil and greedyNone of which were then or are now truthful As we told her before, since she has tampered with and removed the devices from her vehicle, if she wants her vehicle back, we have no problem returning it, but she will have to pay the past due balance plus all other costs and fees for the removal of the devices, including late charges If you have any further questions feel free to contact me at your convenience Sincerely, [redacted]
12pt;">Mid-Western Auto Sales, IncSouth Verity Parkway Middletown, Ohio (513) 727-November 24, Revdex.com West Seventh Street Cincinnati, Ohio [redacted] Re: [redacted] Dear ***, Ms [redacted] complained her year old son purchased a vehicle from us, that is incorrectHe is a minor and we do not and cannot sell to a minorShe purchased the car, not her son Ms [redacted] did purchase this vehicle with full knowledge that the vehicle was being bought “As-Is”She signed and initialed the paperwork in numerous places on numerous pages that the purchase was “As-Is” and that she was responsible for any and all repairs, that the vehicle was a used car and that it would break down and that she would be able to pay for the repairs to fix the vehicle when (not if) it broke downShe also signed a Federal Buyer’s Guide stating the vehicle was “As-Is” with no warranties As she states in her complaint, she has purchased at least three vehicles from us, so she is also familiar with the paperwork involved, the federal buyers guide, warranty disclaimer, and she initialed all the paperwork as she has numerous times in the past Although she complained about the condition of the vehicle post sale, she brought her ex-husband and he inspected the car prior to her purchaseHe stated that anything the car needed he would be able to get and would get for it and she (they) accepted the vehicle in it’s condition She was aware of the condition of the vehicle when it was purchased, she was given an full and unrestricted opportunity to inspect it and anything about it prior to the sale (and she did, with assistance of her ex-husband), she was aware of all the terms and conditions, the paperwork was read to her and she read the paperwork, she signed and initialed it The car did break down while her son was driving, as is expected with any car, used or not, and as they were told was going to happen sooner or later, and he left it abandoned in the intersection to be impounded by the local police, which was not paid for by the customer and she still owes for this bill also She was told that we would trade her out of the vehicle she had, but she expected this to be done for free, even though there was additional tax and title costs to be paid and there were no other available vehicles in that same price range, so she was unhappy with any transaction we proposed as she expected it to be an even swap, or betterIn other words, she was trying to get a better/newer car for less or the same money They have as she stated “returned the vehicle” and it is a voluntary repossession, the balance is still due and owing on the car and the impound feeThere will be no “refund” of any monies, she still has a balance due for not just the car, but for the tow bill we incurredI think we did everything we could to try to make her happy, even though we weren’t legally required to do so If you have any further questions feel free to contact me at your convenience Sincerely, [redacted] Manager
I made my final car payment at Western Auto SalesFriday Aug 5.while there I was verbally and physically assaulted by Dwane R [redacted] He also cracked my windshieldI have filed charges against him