Initial Business Response /* (1000, 5, 2014/08/18) */
Contact Name and Title: *** ***/Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
*** *** had agreed to issue a refund for $which would cover the repairs performed at *** ChryslerThe check is
waiting to be issued based upon a resolution
Check engine lights can be triggered by a multitude of different reasonsThere are hundreds of codes that can be produced when a check engine light goes onEven the same code can relate to many parts in the same systemIn this case, the evaporative system was one of the issuesThe evaporative system is responsible for collecting raw fuel vaporsThis a sealed system that when a leak occurs it will send a message to vehicle'c computer informing that there is a vapor leak and the system needs to be checkedTo test the system the service port for the system is injected with a dyed "smoke" that can be picked up with a black lightThe services that were performed were to repair where the leaks were foundAfter the leaks were repaired the system is re-checkedAt the time of the completion of the work there were no other leaks to be foundKeep in mind that these leaks can be very small and sometimes very hard to detectI realize that Ms*** spent a lot of money to have her vehicle repaired and my ex-manager should have re-diagnosed the vehicle at no charge, but for *** Chrysler to say parts shouldn't have been replaced is ludicrousIf they didn't originally see the condition of the vehicle, how can they make those claimsOffering to pay for the repairs done at *** Chrysler as a matter of customer satisfaction is a fair resolution in my opinion
Initial Business Response /* (1000, 5, 2014/08/18) */
Contact Name and Title: *** ***/Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
*** *** had agreed to issue a refund for $which would cover the repairs performed at *** ChryslerThe check is
waiting to be issued based upon a resolution
Check engine lights can be triggered by a multitude of different reasonsThere are hundreds of codes that can be produced when a check engine light goes onEven the same code can relate to many parts in the same systemIn this case, the evaporative system was one of the issuesThe evaporative system is responsible for collecting raw fuel vaporsThis a sealed system that when a leak occurs it will send a message to vehicle'c computer informing that there is a vapor leak and the system needs to be checkedTo test the system the service port for the system is injected with a dyed "smoke" that can be picked up with a black lightThe services that were performed were to repair where the leaks were foundAfter the leaks were repaired the system is re-checkedAt the time of the completion of the work there were no other leaks to be foundKeep in mind that these leaks can be very small and sometimes very hard to detectI realize that Ms*** spent a lot of money to have her vehicle repaired and my ex-manager should have re-diagnosed the vehicle at no charge, but for *** Chrysler to say parts shouldn't have been replaced is ludicrousIf they didn't originally see the condition of the vehicle, how can they make those claimsOffering to pay for the repairs done at *** Chrysler as a matter of customer satisfaction is a fair resolution in my opinion