We feel that the customer has had their concerns resolved to their satisfaction Details are belowAfter vehicle was serviced for an exhaust repair, the check engine light came on for an oxygen sensor failureOxygen sensor was not damaged during repairAn oxygen sensor's function was explained to the customer and information relayed that the exhaust repair did not cause the failureThe store offered the customer to replace the sensor at no labor cost but that option was declinedDM spoke to customer,customer did additional research on the sensor and came to the same conclusion that it was unlikely the cause but was still frustrated by the timingI again offered the replacement at no labor costCustomer appreciated the contact but has a friend that will install the sensorAfter closing out the complaint, customer changed her mindShe brought [redacted] a OE sensor and the sensor was replaced for zero labor chargeCustomer was happy
We feel that the customer has had their concerns resolved to their satisfaction. Details are below.
After vehicle was serviced for an exhaust repair, the check engine light came on for an oxygen sensor failure. Oxygen sensor was...
not damaged during repair. An oxygen sensor's function was explained to the customer and information relayed that the exhaust repair did not cause the failure. The store offered the customer to replace the sensor at no labor cost but that option was declined. DM spoke to customer,customer did additional research on the sensor and came to the same conclusion that it was unlikely the cause but was still frustrated by the timing. I again offered the replacement at no labor cost. Customer appreciated the contact but has a friend that will install the sensor.
After closing out the complaint, customer changed her mind. She brought [redacted] a OE sensor and the sensor was replaced for zero labor charge. Customer was happy.
We feel that the customer has had their concerns resolved to their satisfaction Details are belowAfter vehicle was serviced for an exhaust repair, the check engine light came on for an oxygen sensor failureOxygen sensor was not damaged during repairAn oxygen sensor's function was explained to the customer and information relayed that the exhaust repair did not cause the failureThe store offered the customer to replace the sensor at no labor cost but that option was declinedDM spoke to customer,customer did additional research on the sensor and came to the same conclusion that it was unlikely the cause but was still frustrated by the timingI again offered the replacement at no labor costCustomer appreciated the contact but has a friend that will install the sensorAfter closing out the complaint, customer changed her mindShe brought [redacted] a OE sensor and the sensor was replaced for zero labor chargeCustomer was happy
We feel that the customer has had their concerns resolved to their satisfaction. Details are below.
After vehicle was serviced for an exhaust repair, the check engine light came on for an oxygen sensor failure. Oxygen sensor was...
not damaged during repair. An oxygen sensor's function was explained to the customer and information relayed that the exhaust repair did not cause the failure. The store offered the customer to replace the sensor at no labor cost but that option was declined. DM spoke to customer,customer did additional research on the sensor and came to the same conclusion that it was unlikely the cause but was still frustrated by the timing. I again offered the replacement at no labor cost. Customer appreciated the contact but has a friend that will install the sensor.
After closing out the complaint, customer changed her mind. She brought [redacted] a OE sensor and the sensor was replaced for zero labor charge. Customer was happy.