Initial Business Response /* (1000, 5, 2014/02/26) */
Dear Revdex.com:
We have had a lot of correspondence with *** *** credit card companyNow he has contacted the Revdex.com where he has copy and pasted his credit card chargeback claim to your websiteHe has attempted a chargeback
different unsuccessful timesNow it seems he wants to try another angleHe has not once taken or returned our phone calls throughout the time of his complaintsHe left our facility after his second repair and we have not had any contact with him since
I have written an outline as to what transpired and a closing statement at the end of this letter
*** *** came in 11/21/for exhaust check, and fluid leaking
*** (AsstMgr.) addressed the original concern by recommending transmission cooler lines, which then turned into needing a radiator because the fittings in the radiator were rusted solid
Our customer approved charges for the cooler lines, transmission fluid, radiator, hoses, clamps and coolant
After completing this job the engine did not crank or start, *** (mechanic) noticed the starter was extremely rusted, and the connections were rusted at the starter
This was not near where we were working earlier on the original repairs
*** (mechanic) wiggled the wires at the starter to get the truck to start
*** (Manager) called our customer toward end of day to report the radiator and cooler lines were complete but the engine did not want to start and seems to have a starter/wiring issue
Our customer said not to worry about it, could we come pick him up at his work/home
*** (Manager) explained that the truck may not start again, and it needs further attention
*** (Manager) told our customer that we would not shut the engine off because it may not restart, and the customer agreed
The customer paid his bill and drove the truck homeHe did not have to start it, as it was already running
11/22/
Our customer called the next day acting surprised the engine wouldn't start
*** (Manager) reminded our customer about the previous night's conversationThat we left the truck running, told you it probably wouldn't start, that it may be a starter or some other problem and offered to look into the problem further
*** (Manager) then told him we can take a look at it, we'll do whatever we can to help out
*** (Manager) sent *** (Mechanic) to the customer's house to try to get the truck to start to avoid the tow charge
*** (Mechanic) couldn't get it to start at the customer's home, and the truck had to be towed
We again reiterated the previous night's conversation; and advised our customer that Midas will not pay for the tow or the charges that our customer would incur to repair his vehicle of the no-start problem
Our customer approved the tow, and also approved repairs up to and including replacing the starter motor if necessaryThe pre-approval amount was defined by *** (Manager) as being $300-$
After our customer's vehicle was towed to our shop, we removed the starter and found a connector broken on the starter motor's main wire
Rather than replacing the entire starter for the full cost of what our customer authorized, we repaired the old rusted starter to save the customer money
Additionally, we gave our customer a discount for most of the laborAlthough, the customer agreed to our charges before the repairs were started, Dave (Manager) could see that he was not happy that an additional problem appeared on his vehicle
Our second bill was $204, plus $for towing, plus taxWe gave our customer a customer satisfaction discount of $Our customer's net bill was $
Our customer told Dave (Manager) that he appreciated our help, and he understands that the truck is old and only used for snow plowing in the winterThe reason the vehicle is so rusted is that it sits unused for such long periods of time
Our customer paid his bill and was on his wayWe have not had any contact with our customer since then, until the charge backs were sent to us
In closing:
We have tried to contact the customer and have not been able to reach himHe has not contacted us to attempt to resolveWe are available at the shop, by phone, customer service phone, and Midas.comAll this information is available on his repair order as well as on his warranty sheet we provided him
The warranty on his transmission lines is months, 12k miles at our shop in Mundelein, ILand days at any Midas nationwideThe customer was given a sheet outlining the terms of the warranty and it is posted in our waiting room as well
If there was a problem with installation and or a defective part; the repair was, and still is, under warrantyPlease return to our shop or any Midas for service
We are accessible, we have multiple locations in our group and we have Chicagoland and Nationwide locationsThe work we performed is under warranty
I own this Midas location and we pride ourselves on being better than other auto repair shopsWe do honest and quality car repairsWe are not perfect, we are human, but we are approachable, nice and have a great warranty
For these reasons, I would ask that you close this case
If there is any additional information needed, please contact me
Sincerely, *** ***
Initial Consumer Rebuttal /* (3000, 13, 2014/03/11) */
I have never disputed anything in my lifeFor me to do such would tell you I'm not a happy camperMight have to get them under oath now
Final Business Response /* (4000, 15, 2014/03/12) */
Dear Revdex.com,
*** Rudolf has not contacted us directly on any of the issues he claimsWe can't help *** if he doesn't participate in the warrantyHe must make his vehicle available for us to check and repair if necessary
We have tried to contact the customer and have not been able to reach himHe has not contacted us to attempt to resolveWe are available at the shop, by phone, customer service phone, and Midas.comAll this information is available on his repair order as well as on his warranty sheet we provided him
The warranty on his transmission lines is months, 12k miles at our shop in Mundelein, IL and days at any Midas nationwideThe customer was given a sheet outlining the terms of the warranty and it is posted in our waiting room as well
If there was a problem with installation and or a defective part; the repair was, and still is, under warrantyPlease return to our shop or any Midas for service
We are accessible, we have multiple locations in our group and we have Chicagoland and Nationwide locationsThe work we performed is under warranty
I own this Midas location and we pride ourselves on being better than other auto repair shopsWe do honest and quality car repairsWe are not perfect, we are human, but we are approachable, nice and have a great warranty
For these reasons, I would ask that you close this case
If there is any additional information needed, please contact me
Final Consumer Response /* (4200, 17, 2014/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sure wish they were under oath for their statement
The Manager of the shop called *** this morning, 1/9/17, to find out what her complaint is...........she did not want to talk to him and hung up. We felt that maybe we didn't fully explain everything to her satisfaction on Saturday 1/6/as she came in very near to the end of
the day. We wanted to have her come in again so that we could go over everything again.I called her on 1/9/11:20am twice to again find out what we could do to help her. She hung up on me both times and said that she couldn't talk to me and that her attorney would be calling meWe have had several complaints from *** about work that we did that was not done right. She has claimed that several other shops have told her what the problems were. Each time we have shown her and her father that the items she talks about are OK. She has had other problems that she has had repaired with other shops.
We have promised Nicole that if she has a problem with the work that we have done we will take care of it*** ***
Initial Business Response /* (1000, 5, 2014/02/26) */
Dear Revdex.com:
We have had a lot of correspondence with *** *** credit card companyNow he has contacted the Revdex.com where he has copy and pasted his credit card chargeback claim to your websiteHe has attempted a chargeback
different unsuccessful timesNow it seems he wants to try another angleHe has not once taken or returned our phone calls throughout the time of his complaintsHe left our facility after his second repair and we have not had any contact with him since
I have written an outline as to what transpired and a closing statement at the end of this letter
*** *** came in 11/21/for exhaust check, and fluid leaking
*** (AsstMgr.) addressed the original concern by recommending transmission cooler lines, which then turned into needing a radiator because the fittings in the radiator were rusted solid
Our customer approved charges for the cooler lines, transmission fluid, radiator, hoses, clamps and coolant
After completing this job the engine did not crank or start, *** (mechanic) noticed the starter was extremely rusted, and the connections were rusted at the starter
This was not near where we were working earlier on the original repairs
*** (mechanic) wiggled the wires at the starter to get the truck to start
*** (Manager) called our customer toward end of day to report the radiator and cooler lines were complete but the engine did not want to start and seems to have a starter/wiring issue
Our customer said not to worry about it, could we come pick him up at his work/home
*** (Manager) explained that the truck may not start again, and it needs further attention
*** (Manager) told our customer that we would not shut the engine off because it may not restart, and the customer agreed
The customer paid his bill and drove the truck homeHe did not have to start it, as it was already running
11/22/
Our customer called the next day acting surprised the engine wouldn't start
*** (Manager) reminded our customer about the previous night's conversationThat we left the truck running, told you it probably wouldn't start, that it may be a starter or some other problem and offered to look into the problem further
*** (Manager) then told him we can take a look at it, we'll do whatever we can to help out
*** (Manager) sent *** (Mechanic) to the customer's house to try to get the truck to start to avoid the tow charge
*** (Mechanic) couldn't get it to start at the customer's home, and the truck had to be towed
We again reiterated the previous night's conversation; and advised our customer that Midas will not pay for the tow or the charges that our customer would incur to repair his vehicle of the no-start problem
Our customer approved the tow, and also approved repairs up to and including replacing the starter motor if necessaryThe pre-approval amount was defined by *** (Manager) as being $300-$
After our customer's vehicle was towed to our shop, we removed the starter and found a connector broken on the starter motor's main wire
Rather than replacing the entire starter for the full cost of what our customer authorized, we repaired the old rusted starter to save the customer money
Additionally, we gave our customer a discount for most of the laborAlthough, the customer agreed to our charges before the repairs were started, Dave (Manager) could see that he was not happy that an additional problem appeared on his vehicle
Our second bill was $204, plus $for towing, plus taxWe gave our customer a customer satisfaction discount of $Our customer's net bill was $
Our customer told Dave (Manager) that he appreciated our help, and he understands that the truck is old and only used for snow plowing in the winterThe reason the vehicle is so rusted is that it sits unused for such long periods of time
Our customer paid his bill and was on his wayWe have not had any contact with our customer since then, until the charge backs were sent to us
In closing:
We have tried to contact the customer and have not been able to reach himHe has not contacted us to attempt to resolveWe are available at the shop, by phone, customer service phone, and Midas.comAll this information is available on his repair order as well as on his warranty sheet we provided him
The warranty on his transmission lines is months, 12k miles at our shop in Mundelein, ILand days at any Midas nationwideThe customer was given a sheet outlining the terms of the warranty and it is posted in our waiting room as well
If there was a problem with installation and or a defective part; the repair was, and still is, under warrantyPlease return to our shop or any Midas for service
We are accessible, we have multiple locations in our group and we have Chicagoland and Nationwide locationsThe work we performed is under warranty
I own this Midas location and we pride ourselves on being better than other auto repair shopsWe do honest and quality car repairsWe are not perfect, we are human, but we are approachable, nice and have a great warranty
For these reasons, I would ask that you close this case
If there is any additional information needed, please contact me
Sincerely, *** ***
Initial Consumer Rebuttal /* (3000, 13, 2014/03/11) */
I have never disputed anything in my lifeFor me to do such would tell you I'm not a happy camperMight have to get them under oath now
Final Business Response /* (4000, 15, 2014/03/12) */
Dear Revdex.com,
*** Rudolf has not contacted us directly on any of the issues he claimsWe can't help *** if he doesn't participate in the warrantyHe must make his vehicle available for us to check and repair if necessary
We have tried to contact the customer and have not been able to reach himHe has not contacted us to attempt to resolveWe are available at the shop, by phone, customer service phone, and Midas.comAll this information is available on his repair order as well as on his warranty sheet we provided him
The warranty on his transmission lines is months, 12k miles at our shop in Mundelein, IL and days at any Midas nationwideThe customer was given a sheet outlining the terms of the warranty and it is posted in our waiting room as well
If there was a problem with installation and or a defective part; the repair was, and still is, under warrantyPlease return to our shop or any Midas for service
We are accessible, we have multiple locations in our group and we have Chicagoland and Nationwide locationsThe work we performed is under warranty
I own this Midas location and we pride ourselves on being better than other auto repair shopsWe do honest and quality car repairsWe are not perfect, we are human, but we are approachable, nice and have a great warranty
For these reasons, I would ask that you close this case
If there is any additional information needed, please contact me
Final Consumer Response /* (4200, 17, 2014/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sure wish they were under oath for their statement
The Manager of the shop called *** this morning, 1/9/17, to find out what her complaint is...........she did not want to talk to him and hung up. We felt that maybe we didn't fully explain everything to her satisfaction on Saturday 1/6/as she came in very near to the end of
the day. We wanted to have her come in again so that we could go over everything again.I called her on 1/9/11:20am twice to again find out what we could do to help her. She hung up on me both times and said that she couldn't talk to me and that her attorney would be calling meWe have had several complaints from *** about work that we did that was not done right. She has claimed that several other shops have told her what the problems were. Each time we have shown her and her father that the items she talks about are OK. She has had other problems that she has had repaired with other shops.
We have promised Nicole that if she has a problem with the work that we have done we will take care of it*** ***