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Midas Auto Centers-Niles

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Midas Auto Centers-Niles Reviews (1)

Initial Business Response /* (1000, 5, 2014/10/31) */
Contact Name and Title: *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@comcast.net
the customers car came in with, two front springs broken, all four struts leaking front lower control arm bushings torn, lose front sway
bar links and used tire she just installedThe customer was informed that the main noise was the broken springs and front struts and that there was still other stuff that needed to be doneThe alignment had to be done because of the camber spec after the strut replacementCustomer was informed that it wouldn't be perfect with the control arm bushings being torn and unevenly worn tiresCustomer came in the next day with more noises, was given and estimate of the needed work , told the service adviser she could get it done in a monthshe never tried coming back or calling to say she was unhappyThe customer chose to go to a another shop to do the alignment againCustomer was called but no answerWe can not offer a refund at this time because we couldn't verify the work we did and see if it was something we did
Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my first visit to Midas I was told I needed new struts an alignment and new tiresI was not informed about sway arm bushings, I was only told that when I came backNothing was said that it would not be perfect because other stuff was needed
My tires were installed by my son who has years in the tire businessThey were MIchelien tires with at least 25,000miles leftSince Midas as having a tire sale I assumed that was why they told me I needed new tires
As soon as I left Midas I heard the same knocking noiseSince I had an important errand to run I could not return till the next morningThat is when I was told about the control bars bad bushingsAfter I was given two different prices I decided to go somewhere else for a second opinion
To my knowledge I was not called I always answer my phone even numbersNo voice mail was left and I received no letter from the company
In closing I will never do business with Midas again

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