Midas Auto Service Experts - Florin Rd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Volvoman [redacted] Schrieber picked up my car for repair in January, 2015.  When he returned my car to me the main problem I wished him to repair was not fixed; it was the same, if not worse, than it was when he got the car.  It gradually worsened, and, despite repeated phone calls to his business, he only came to my residence once to look at the car.  Again, the problem was not repaired.Nothing changed; he refused to return my calls, texts, or emails.  I finally had to file complaints against his business, and I did get a couple of contacts from him then.  He has offered to refund money and do repairs, yet he has not brought up any manner of doing so; i.e., amount of money or type of repair.  Nor will he come to my home during business hours to examine my car.My contact with him has never been "erratic," I have numerous texts and emails to support my contention.  He has never told me how his refund policy works, rather he asked me how much money I wished to have refunded to make me a "happy camper."  I consider that to be an open-ended question, so I responded with a question on how to determine a fair refund.  He has yet to tell me.I would leave the keys in my car to allow him to work on it should I be away from home when he came over.  This is an email I got from him on 7/13:  [redacted], sounds like keys are still in ash tray so I can now make time to check what's going on with the coolant leak. At this time, the service call on the 1980 Volvo DL will be between the times of sending this e-mail through  tuesday, July 14th 11:59 pm.  thank you Due to high temperatures in Jamul this mechanic will only work during the night no matter if that poses the customer a problem or not.  His online information states that he is open during normal business hours.  This mechanic came to my residence at, perhaps, 1:00 AM on July 15th to work on my car.  This was the email I got from him after that: Hello [redacted], unfortunately I have NO battery for yr car. I should not be responsible for providing a battery in any case. Not having a battery in yr Volvo is a really sucky thing to do to me, as I can not start the engine to check if the coolant leak remains. Any how, the expansion tank cap was bad, held no pressure when testing, replaced with another. I am leaving yr parking lot now @ 1:25 am. Volvo[redacted]  This was an email I sent him on 7/13, a couple of days before he came out: No, the keys aren't in the ashtray anymore, [redacted], but I'll put them back in.  You can come out here if you want to, I can find one to put in, but that's up to you.  You'll have to bring a battery. He had ample time to warn me that he did not have a battery to use on my car, which is curious as he advertised himself as "The Volvoman."  That business title implies that his business is ready to repair any issue a Volvo has, including a bad battery or jump starts.  There has been a battery in my car since this conversation, but he has yet to return to the car's location and sent me a text today, 7/17, saying he desires a "good" battery to work with.  He so states that his business is unable to work on a car unless it is in good electrical/mechanical condition.  I believe this to be quite a paradox. This mechanic advertises himself as a Volvo-pro, someone who knows how to repair both old and new Volvos.  Yet, he missed a fairly simple repair (if the problem is a head gasket, something he commanded me not to mention after I complained to him afterward) that has caused my engine continued damage.  [redacted] had my car for over three months, and if the only coolant problem was rust in the engine block, that was far too long a time to repair it.  I pre-paid this mechanic $2000 with firm instructions not to go past that financial limit and to contact me when he reached it.  Not only did he never do so, the first time he mentioned cash to me was when he said he was at the $3600 mark and asked how much more money I "wished to spend on it."  His receipt is indecipherable and I have sent a copy in to the Revdex.com.  Again, there was never an estimate, rather only a post-repair receipt. This mechanic apparently has medical and financial issues at the moment, ones I won't mention due to privacy issues.  If, for whatever reason, Volvoman [redacted] was unable to complete a job, if he could not repair a vehicle for medical, financial, or personal reasons then he should have refused to accept it.  He did not, rather he not only returned my car to me in an unrepaired state, he was deceptive about it and has even yet been unable to repair it.  This is incredible inefficiency.
Regards,
[redacted]

As per complaint  [redacted], customer and I have worked out a deal for purchasing one of my loaner cars. Customer gets a credit of $1000.00 toward the purchase of a 1998 Volvo V70.   Last time I spoke with [redacted], he was happy with the above.   This complaint can be closed.

Review: I would like to make a complaint about Midas at 6308 Florin Road, Sacramento Ca 95823. 916 393 0131. The reason for my complaint is: On 1/3/14 I took my Ford Ranger pick up in to have the pickup checked out. My battery light was coming on during driving to Fairfield at 2 am to go to work. When I took the truck to Midas, they said is was my alternator and it needed to be replaced. They said they would put a NEW alternator in and gave me a price quote of $537.00. The diming of my headlights continued for 3 to 4 weeks while going to work. The part that midas installed was NOT a factory part and was defective. Red rocked had to install a factory alternator which they charged me an additional $479.23. I missed days at work and got written up. Finally the part red rocked installed fixed the problem.Desired Settlement: I was very stressed and missed 6 days of work due to running back and forth between shops, so lost about $768.00 in wages from work, and spent an additional $537.00 for a defective part from midas and the $82.00 to diagnose the problem with the defective alternator that midas installed. In addition, I was written up at work for missing so many days that I had to take off from work to get my truck fixed. The total spent out of pocket was, $1,387.00 which I would like to be refunded.

Business

Response:

This Midas shop is committed to doing all things reasonable to satisfy customers. The customer had his alternator replaced here. Although he occasionally felt his headlights were dim, we tested the alternator on 4 separate occasions. The alternator never failed to produce less that the idea 14.0 volts. On one occasion the customer watched the volt meters for 20 minutes, never observing less that 14.0 volts. Additionally, the battery was never drained, the alternator light never came on an the customer admitted no other lights seemed to dim except the headlights.