Midas Auto Services

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Contact Name and Title: Director of Nightlife Contact Phone: [redacted] Contact Email: [redacted] Hey ***, Hope you're wellI was holding off on responding, as I've been in correspondence via email with you I believe you've received your email, via our ticketing vendor and again we deeply apologize for your experienceUnfortunately, a lot of times it is difficult for us to manage the talent, and this was one of those timesPlease let me know if there is anything else I can do to make it up, and we'll make it happen Talk Soon, [redacted]

Initial Business Response / [redacted] (1000, 10, 2017/01/18) */ We have made contact with Ms [redacted] and will allow her a two night stay inclusive of room,tax, and resort fee and based on availabilityNeeds to be used by 6/30/

Initial Business Response /* (1000, 5, 2017/04/25) */
*** called hotel to change her arrival date from 4/to 4/28, unfortunately we are not accepting any arrivals on 4/*** was made aware of this and decided to cancel her entire reservation which was within our cxl policy so we
credited her back her deposit

Initial Business Response /* (1000, 5, 2016/03/08) */
*** filed a report on August 18th, for items lost supposedly during a room change due to unacceptable initial room assignmentThe items missing were a pink baby blanket and stuffed bear, earrings, and a pair of "true religion" jeans
We were not able to locate any of these items after searching the linen room on the 5th floor or verifying if they were ever in the roomWe interviewed the GRA assigned to the room and also checked her work history(clear)Based on the above information we offered *** a complimentary night stay as a gesture of goodwill as we would not normally take responsibility for these items due to not verifying or finding them in room*** as he stated declined our offer and this case is closed from our standpoint

Initial Business Response /* (1000, 5, 2017/09/15) */
Please close this claim as we have resolved with ***
Initial Consumer Rebuttal /* (3000, 12, 2017/11/07) */
***Document Attached***
I have not received any compensation from this dispute and the business advised that they have
settled this with meThey were to credit back my credit card and as of 11/7/17, I have not received any credit at allI sent a follow up email last week and still no respond from hotel
Final Business Response /* (4000, 14, 2017/11/15) */
Guest was refunded by Expedia for both nights on Oct 2, We consider this case closed

Initial Business Response /* (1000, 5, 2015/08/20) */
Unfortunately Saturday night of Hot August Nights is busy and with the volume of people we are unable to get specific information in regards to this incidentOur goal is to ensure the safety of all of our guests, while maintaining control of
all parking lots and thoroughfaresBy no means was the supposed interaction meant to offend ***, and we are sorry that it was interpreted that way
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can you not get specific information on this situation when the security took my players card which has my name and membership with the grand sierra resort?
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called to cancel my reservation at the hotel the next day and the people at the grand sierra resort has already cancelled my reservation because of this incident
Final Business Response /* (4000, 9, 2015/08/26) */
As I stated before, we do not have a record of this interaction, but by no means am I saying it didn't take placeI am sorry it was perceived as disrespectful as that is never our intent and again I apologize for this incurring

Initial Business Response /* (1000, 5, 2018/03/01) */
Our team compensated guest for the challenges during their and compensated them one night room/tax/resort fee
Initial Consumer Rebuttal /* (3000, 7, 2018/03/05) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have requested a full refund
Final Business Response /* (4000, 9, 2018/03/10) */
We have addressed and consider this complaint closed

Initial Business Response /* (1000, 5, 2015/09/02) */
Mr*** was informed at the time of the reservation of the resort fee as it is a fee that is not hidden on our website or on 3rd party sitesReservation agents are all trained to review all costs at time of booking to avoid just this type of
guest concern

Initial Business Response /* (1000, 5, 2018/02/14) */
[redacted] was formally trespassed from our property for failing to follow directions and call it a night due to his high level of intoxication and causing numerous disturbances on the casino floor. [redacted] was escorted once to his room by his...

friends and failed to stay there and then declined to leave floor. He was eventually escorted off property by his wife. Grand Sierra Resort considers this incident closed.

Initial Business Response /* (1000, 10, 2017/01/18) */
We have made contact with Ms. [redacted] and will allow her a two night stay inclusive of room,tax, and resort fee and based on availability. Needs to be used by 6/30/17.

Initial Business Response /* (1000, 5, 2016/04/08) */
[redacted], I apologize they couldn't effectively communicate the breakdown in your bill. You booked the reservation the day of and the rate that was confirmed per night was $270 plus 13% room tax, $15 resort fee plus 13% tax, and a $2...

tourism surcharge per day. I also apologize for how the issue was handled and will follow up with team. I will be happy to upgrade you to a studio suite the next time your travel plans include Reno if available. Please contact me.
[redacted]

Initial Business Response /* (1000, 10, 2015/12/08) */
Unfortunately we have been a first night deposit resort for over 2 years. [redacted] has attended this same convention the previous year. We clearly communicate our deposit requirements at the time of booking both over the phone or online. ...

We have also communicated this to the meeting organizer. We apologize for the breakdown in communication, however we will not be refunding [redacted] the overdraft fee.

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: Director of Nightlife
Contact Phone: [redacted]
Contact Email: [redacted]
Hey [redacted],
Hope you're well. I was holding off on responding, as I've been in correspondence via email with you....

I believe you've received your email, via our ticketing vendor and again we deeply apologize for your experience. Unfortunately, a lot of times it is difficult for us to manage the talent, and this was one of those times. Please let me know if there is anything else I can do to make it up, and we'll make it happen.
Talk Soon,
[redacted]

I am big on customer service and am very particular about where I spend my money, and base it on the service I receive. I first went into the Abbotsford Midas in 2015 to inquire about brakes. Jason took a look at our vehicle, removed all the tires and inspected the brakes. He said we did not need brakes and they just had some dust build up which he cleaned out. The brakes were feeling good again. Then in April 2016, I returned to have the brakes looked at as I would be doing a lot of driving over the summer. Jason again inspected the brakes and said we definitely had enough brakes to safely travel where we would be and to come back and see him perhaps in the Fall. We were good. So twice he saved us money.

This week I went again into Midas Abbotsford and now I needed new tires and brakes and thought perhaps I needed a tune up. So, we booked the vehicle in for brakes and tires and instead of doing a tune up, Jason provided suggestions to see if we really needed a tune up or if the vehicle running rough could be solved with less expensive means. Again, he took the level of customer service to a new level.

I can say without a doubt, that the experience I have continually received from Jason and the Midas Abbotsford team has been amazing. Their honesty and integrity has been valued and appreciated. We will continue to bring our vehicle there. The new tires and brakes are awesome! THANKS Midas Abbotsford!