Midas, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have TWO witnesses and numerous pics of the tag which was not or could not be altered THE "OWNER VERBALLY ATTACKED ME AND HER WORKER I TALKED to a women not a man so why is he responding im not going to back down it is wrong what they did and my lawyer is BEGGING me to take it to the next levelI never cursed in fact I told her I am a business owner and she shouldn't be allowed to treat people like she did I was robbed of and I will stand firm and I wool not allow these people to lie our year people the way they are The other customer told the sweet clerk that she was no longer going to purchase anything because of how I was treatedThank you for addressing this but what's next, I'm ready for any thing the Revdex.com needs.I don't know how to send the pics but my son does I will Sends them to prove NOTHING was done with the tag so what ever I need to do to help let me knowAll that Sincerely, Angela ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Angela ***

We represent Black & Plasch, LLC, DBA Mes Amies Boutique (collectively, the “Client”)with regard to certain legal and business related matters. We direct this correspondence inresponse to Revdex.com Complaint ID [redacted] (the “Complaint”) filed by the complainant.As you likely know, our Client...

specializes in casual and semi-formal dresses for womenof all ages. In particular, our Client’s inventory includes vintage inspired dresses, coats, andunique accessories made from delicate materials. In order to prevent unwanted imperfectionsand in accordance with the options of the business’ POS capabilities; our Client utilizesadhesive labels on top of an unmarked tag that a person could detach from the tag if attempted.We provide the following pertinent facts regarding the Complaint mentioned above.On June 22, 2017, the complainant entered our Client’s store seeking to purchase adress for a certain occasion. A [redacted] spent hours with the complainant and her familyproviding certain recommendations and ensuring an enjoyable experience for all. Uponselecting a dress, the [redacted] input the reference name into the POS which displayed aprice of $320. The complainant verbalized that the adhesive label indicated a price of $205.The [redacted] having previously experienced an instance of ‘label switching’explained to the complainant that she would not be able to honor the one mismarked dress.Unhappy with the [redacted]’s reasoning, the complainant insisted she call [redacted] (ourClient) at which time she and the [redacted] confirmed with each other and to thecomplainant that the exact same dresses were indeed marked with the correct sku and at $320.The complainant was instantly hostile on the phone, making threats against the business andusing derogatory language. According to the [redacted], the complainant was visiblyaggravated, rude, and confrontational, eventually leaving the store after being notified thatsecurity had been called, without making a purchase.After about 5-10 minutes, the complainant returned still screaming and disrupting otherclients present in the store at the time. She indicated to the [redacted] that the price was nolonger an issue. Reportedly feeling threatened and awaiting security, the [redacted] agreedto ring up the dress for $320 plus relevant sales tax and explained that this was a final sale andthere could be no exchanges in the future; the complainant agreed to the terms and proceededto pay in cash.The Complaint filed by the complainant – that same day – relates to the purchase above.The complainant asserts that she should be compensated for a misunderstanding that is likelynot our Client’s fault. Clearly, the complainant was aware of the actual dress price and decidedto proceed with the purchase.Our Client has decided to not refund and/or compensate any portion of thecomplainant’s payment. It is our client’s belief that they should not positively reinforce disruptive,inappropriate and/or threatening behavior and that they make a strong attempt to protect theirstaff from such engagements. This letter is not meant to be a complete statement of facts.