Midas International Corporation

Initial Business Response / [redacted] (1000, 17, 2016/01/21) */ WE SPOKE WITH MR [redacted] ON 1/8/REGUARDING THE ORIGINAL MATTER, AT THAT POINT MR [redacted] SAID THE PROBLEM HAD BEEN RESOLVED AND HE ALSO APPOLOGIZED FOR FILING THE COMPLAINT WHEN A SIMPLE PHONE CALL TO THE STORE MANAGER WOULD HAVE DONE FINE SINCE THIS COMPLAINT, MR [redacted] HAS RETURNED TWO TIMES, ONCE TO CORRECT THE ORIGINAL PROBLEM, AND THEN RETURNED AGAIN ON 1/19/FOR MORE WORK ON HIS VEHICLE, EVEN SHOOK THE HANDS OF THE STORE MANAGER AND BOTH TECHNICIANS IN THE SHOP, OVERALL MR [redacted] SEEMS TO BE HAPPY WITH OUR SERVICE FROM THE MANAGEMENT TO THE TECHNICIANS THAT REPAIR HIS VEHICLE MR [redacted] CLAIMED HE WILL BE ISSUING A LETTER TO RETRACT THE ORIGINAL COMPLAINT BUT THE DATE ON WHICH HE WILL DO SO HAS NOT BEEN TALKED ABOUT THANK YOU FOR YOUR TIME, ANY QUESTIONS CONTACT ME AT THE PROVIDED EMAIL ADRESS OR THE PROVIDED PHONE NUMBER, THANK YOU AND HAVE A GREAT DAY

I took my truck there to get inspected and they said that I had several things that have to be corrected before they would pass my truck. The estimate that they gave me was for $1535.61. Needless to say I took the estimate with me and then took my truck to my normal place in Phoenixville to get it inspected and there is nothing wrong with my truck as I had already known. Midas told me I needed new brake cylinders and drums which I had just got done earlier in the year. They also said I needed new front end links, motor mount,air filter. My co-worker had been taking the work truck there for work and I noticed everytime he takes it in it cost a few thousand dollars. These guys are CROOKS!!!

Initial Business Response /* (1000, 17, 2016/01/21) */
WE SPOKE WITH MR. [redacted] ON 1/8/2016 REGUARDING THE ORIGINAL MATTER, AT THAT POINT MR. [redacted] SAID THE PROBLEM HAD BEEN RESOLVED AND HE ALSO APPOLOGIZED FOR FILING THE COMPLAINT WHEN A SIMPLE PHONE CALL TO THE STORE MANAGER WOULD HAVE DONE FINE....


SINCE THIS COMPLAINT, MR. [redacted] HAS RETURNED TWO TIMES, ONCE TO CORRECT THE ORIGINAL PROBLEM, AND THEN RETURNED AGAIN ON 1/19/2016 FOR MORE WORK ON HIS VEHICLE, EVEN SHOOK THE HANDS OF THE STORE MANAGER AND BOTH TECHNICIANS IN THE SHOP, OVERALL MR. [redacted] SEEMS TO BE HAPPY WITH OUR SERVICE FROM THE MANAGEMENT TO THE TECHNICIANS THAT REPAIR HIS VEHICLE.
MR. [redacted] CLAIMED HE WILL BE ISSUING A LETTER TO RETRACT THE ORIGINAL COMPLAINT BUT THE DATE ON WHICH HE WILL DO SO HAS NOT BEEN TALKED ABOUT
THANK YOU FOR YOUR TIME, ANY QUESTIONS CONTACT ME AT THE PROVIDED EMAIL ADRESS OR THE PROVIDED PHONE NUMBER, THANK YOU AND HAVE A GREAT DAY