Midas Muffler Reviews (%countItem)
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Midas Muffler Rating
Description: BRAKE SERVICE
Address: 1264 US 31 N, Greenwood, Indiana, United States, 46142-4501
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My car (Nissan Altima) was blowing hot air out of some vents and cold air out of other vents, so I took it to Midas in Columbus, IN on 11/16/19 to get the problem fixed. They kept my car for several days and then called to let me know that they couldn’t fix the problem. My mother and I then went to pick up my car on 11/19/19. When I arrived at Midas, I noticed that my dash was damaged from where they had to remove it to try and fix the heating/air problem. There was a chunk out of the dash, the middle console door was jammed and wouldn’t work along with a gap in the molding, cuts in my dash, grease on the floors, molding, and fabric, my airbag light was on (which meant the airbags weren’t working), and there were a few parts (clips) laying on the floor that never got put back into the dash. I immediately went back inside and told J (Manager) what I had seen. He went out to my car to look at it and then took some pictures. He then called his boss (N*** - Supervisor) to inform him of what had happened. J then told me to go get a couple of estimates to fix the damage and then bring them back to him. I got an estimate from a local body shop. I then went to talk to another very reputable body shop and they said that they wouldn’t do the work on my car. They said that I needed to have the dealership do the work due to it being an in-depth job and more than what they could handle. I made an appointment with H *** in ***, IN to look at and give me an estimate to fix my car. Soon after the appointment was made, I talked (via speaker phone) to N from Midas about the damage. I let him know that I was going to go to H *** to get an estimate for the damage that was done to my car by Midas. I felt better having the dealership do the work since they specialize in working on my make/model of car and have trained mechanics. N told me that he would not authorize the work to be done at the dealership. He said to give Midas a chance to make it right. He went on to say that Midas is capable of fixing the damage on my vehicle. He said that the work could be done at the Midas in Greenwood. I took my car up to the Midas in Greenwood on 12/1/19 and dropped it off for them to take the old dash out, try again to find and fix the heating/air issue, install a good/quality dash with no issues, fix the airbags by getting the light to go off, fix the door on the storage compartment, and clean up the grease all over my car from where they worked on it the first time. N let me know that a couple of the dashes they got were in bad shape and they were getting bad actuators which is what would fix my heating/air issue. After having my car for a while, they finally found out that my car was in a split year and it needed a special actuator to fix the heating/air problem. They ordered the actuator and put another dash in my car. My car has several actuators, but the one they ordered could be put in without having to take the dash out again. They couldn’t give me an answer as to when the part would come in though. N me let me know that I could pick up my car and when the new actuator comes in, I could take it back up to them so they could install it. They had already had my car for a long time, so I agreed to pick my car up and wait for the part to come in since I needed my car. Before I picked up my car though, I checked with N to make sure everything in my car was fixed and working good (minus the actuator). N let me know that everything was in perfect shape and working 100%. Me, my mother, and my youngest son went up to Greenwood to pick up my car right before Midas closed on 12/18/19. J (Manager) walked out with me and my youngest son out to my car. He mentioned that there was an area on the dash on the driver’s side that had some issues, but that it is on all Nissans in that area due to it coming in contact with the door. He was being dishonest with me, for my door didn’t even touch that area of the dash, my son’s Nissan doesn’t have that problem in that area, my original dash didn’t have damage in that area, and neither do other Nissans. He was being dishonest with me and trying to pass off a damaged dash so Midas could save money. My youngest son was a witness to this. It was dark that night so I wanted to look the dash over better the next day during the daytime. As soon as me and my mother started driving to go back home, I noticed that my airbag light was on, the engine light was on, and my heater was making a humming noise. The airbag light issue hadn’t been fixed and I now had two other problems (engine light and noisy heater) that I hadn’t had before Midas worked on my car. I immediately called J to let him know and he said to bring it back in to Midas in the next few days so he could work on it. I also texted N and let him know what happened. I let him know that I needed to look the dash over better the next morning in the daylight so I could see it better. I looked at my dash the next morning and it was worse than my original dash before and after they did the damage to it. There were chunks out of it, cuts in it, nicks in it, carved out areas in it, white spots on it that won’t go away, and the drivers’ side speaker wasn’t even laying down flush and was sticking up some. The current dash isn’t the same type of dash as my original dash either. The dash that is currently in there says “SRS Airbag” on the passenger side of the dash. I let N know about all of the items that weren’t working correctly and about my dash being damaged worse than what the original one was. N’s response back to me was that my car is safe and that my dash is in equal shape as it was prior. None of that is true. My car isn’t safe at this time due to the airbag light being on and my airbags being off and my dash is in a lot worse shape now than it was originally. He said that he could take a look at the airbag problem again and for me to let him know when I was available. I let him know that Midas has worked on my vehicle twice and it is in worse shape now than it was originally due to them damaging it. They just don’t know how to work on my vehicle without damaging it and they can’t fix the problems that need to be fixed. The engine light eventually went off and the humming in the heater isn’t as bad as it was. However, my airbag light is still on and my airbags are off, which is very dangerous. When I told him that I have the right to take it to the dealer and have them work on it, he said that he had offered me $250.00 to take it to the dealer for work to be done. He never did tell me this or offer that, for he had told me on several occasions that he wouldn’t authorize the dealership to work on my car. It really shocked me that he would be so dishonest with me like that, especially since he is the manager and is supposed to be honest, represent Midas, and take care of the customer’s needs, especially since they did the damage. My mother was a witness (via speaker phone) to his dishonesty about this and I also have texts showing that he was dishonest with me. After that, he then said that I could take it to the dealership for them to work on it, but that I would have to pay for it. His stories were all over the place and he was dishonest with me just like J was dishonest with me. One of N’s last texts to me said that since there was no money exchanged, that he doesn’t have to offer me any support. My car was worked on by Midas to try to fix the heating/air and I was going to have them fix it and I was going to pay for it. While my car was in their hands, they damaged it and it is in worse shape now compared to before I ever took it to Midas. I don’t believe that Midas ever turned this damage in to their insurance company and they are trying to save money by not having to pay a deductible, a possible premium increase, etc…. They clearly don’t know how to do the work on my car correctly since they have worked on it twice and my car is in worse shape now than before they worked on it. I need my airbag light fixed as soon as possible so my airbags will work and my car will be safe to drive. I also need another dash that doesn’t have all the damage that my current dash has. I don’t want Midas to work on my car for the third time. I don’t trust them to fix my car or do a good job since they have failed twice already by damaging my car and they were dishonest with me. I have had to be without my car for a long period of time, had to go thru a lot with all of the damage Midas did to my car, broken promises by Midas, and my car is in worse shape now than before Midas ever worked on it. I am very unhappy, frustrated, and dissatisfied about how I have been treated by Midas. I didn’t do anything to deserve this and shouldn’t have to suffer as a customer.
The customer came in to our Columbus location to repair a no heat concern. It was determined that an actuator was bad and required replacement, after the work was authorized we noticed additional failure and it required removing the dash to repair. We spoke to the customer and offered to do this additional labor at no charge but we required time to do so, this was ok with the customer. during that repair his dash, that is ten years old, cracked in a few spots (not by faulty workmanship, but rather age and effect of disturbing aged plastic), we showed the customer the issue and at that time he demanded that a dealership install a brand new one at our cost. This was not something we were willing to offer, as the damage was not by any fault of our technician, however, I did offer to give $250 towards the dealer repair if that was what he wanted as that was about the amount it would cost me to replace with a dash of same age and mileage, or I told him I could attempt to install a used one and potentially fix his heat issue as well (another concern that the customer had and required parts that are no longer available). The customer then chose to bring to our greenwood location and let us fix it. there was previous damage to the original dash (the customer denies this but the damage I am speaking of is very common and was visible on almost every dash that I looked at when choosing a replacement and was not in an area the we would have touched when replacing), but we found one that I was happy with and we installed. we kept the vehicle for over a week trying to get the correct part for his heat issue, but had no luck with that. Driving that vehicle in and out every day there were no other issues and no lights on. I test drove the vehicle about ten miles and no lights. The customer finally picked up the vehicle and called the next day saying a light came on (this light could be anything unrelated to the repair that we did, we would not know because we were never given a chance to look at it) we offered to diagnose the issue and go from there.Ulitmately the customer paid us ZERO dollars, the original authorized amount was not paid because, per customer satisfaction, the problem was not solved and there was a dash damaged during the repair (again not to any fault of our company, it would have cracked on anyone) then we offered to make it right and install a dash with little to no damage at no charge to the customer, which was done without incident. there should be no further compensation to the customer as we have gone above and beyond to try to make the situation better and even tried to repair a condition that was out of our control. we spent over ten hours of diagnostic time at no charge, several hours finding a replacement dash, and replacing his dash. unfortunately there was no part available from the dealership and the ten used ones I purchased (some of which with my own personal money) were all bad. I feel I have more than sufficiently gone above the standards of customer service to appease the situation. I am sorry he is still unsatisfied but there is nothing more that midas can do at this time, and we will not pay for a brand new dash at the dealer. again, the customer has not paid one penny for anything.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Midas worked on my car twice and I am still left with damage to it that needs to be fixed. Midas is responsible for this damage and should fix it instead of making excuses and being untruthful to me and everyone else. I have pictures and videos of the damage to my car along with texts between N and I concerning the damage and them working on my car. I would be happy to provide this information to you. I just want my car back to the condition it was before Midas damaged it.
I have attached my rebuttal to Midas' (N***) response.
Regards
I have already made the same responses to the attorney general, to the exact same rebuttals. H *** contacted the customer about the actuator telling him that there was no part available, and that there was an issue finding the correct part. They did so because the customer did not believe me, and he called them several times until they finally disclosed the information. to my knowledge the part was on back order at that time, if it was released after I was given the information, then that is possible, we are only responsible for the information given to us during the time we had the vehicle. the claims that we did not do anything to fix the vehicle or attempt is absolutely untrue. I personally spent 20 hours on the vehicle working on it myself, purchasing parts out of my pocket not the company because I was trying to make the situation better and help the customer. after resolving all issues to our satisfaction, and bringing the vehicle back to the condition it was before we looked at it, the customer no longer wanted us to pursue his original complaint. I, personally drove the vehicle prior to him picking it up and there was no lights on. he claims that nissan replaced a part, that may be true, but any work done by midas would not have damaged a part as we simply did not touch them. there may have been connectors unplugged but they were all plugged back in properly or the light would have been on that very second, and it was not. again... this customer has complained on every forum, and been denied. we have done way more than our share to help him and the situation, again especially for a customer that spent zero dollars on any of the work, diagnostic, and repairs done to the vehicle. there was an initial amount authorized of near $500 that was not charged for customer satisfaction. so that is money we gave him back along with the extra 20+ hours and several hundred dollars spent to try to remedy a situation that we were unable to, not because of workmanship, but because parts simply werent available per h***. the 6 parts we tried were the incorrect part due to a catalog issue on their end, after finding the correct parts, they were not available. we did try to find a couple used parts with the correct part number, but unfortunately they were bad as well. lastly, the concern of mr. original complaint was not caused by midas, as that was reason for his original visit. after that we have gone above and beyond to try to satisfy the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Please find my rebuttal #2 attached.
Regards
In June-July 2019, my 2012 Lincoln MKX had a brake issue where the brakes were not stopping the car as quickly or effectively as it should. I took the vehicle to Midas in Columbus Indiana. I was told that the anti-lock brake booster needed to be replaced. Midas replaced this part. The vehicle brakes were still not working correctly as the vehicle left me stranded because the brakes would not disengage so the car would barely move. Took the vehicle back to Midas and they said they made an adjustment to the booster. Within a day I was stranded again with the same issue, brakes would not disengage. Took the vehicle back to Midas and they again said that they adjusted the booster and would need to replace the brake booster as well. I did not allow them to do that, instead I took my vehicle to Columbus Ford. The Ford dealership service department, ***..., informed me that the brake booster that Midas had installed was not appropriate for my vehicle and that there was a part missing from the installation. Ford said that there was also nothing wrong with the brake sensor that Midas had wanted to replace. Ford replaced the booster that Midas had installed. They also had to replace the brake pads and rotors that had become warped because the brakes would not disengage when the vehicle was moving. Midas should have to reimburse me for that as well. My brakes have now worked perfectly for the last 2.5 months. When I went to the store to tell Midas this and request a refund for the faulty part that they installed, tow bill and rotors I was yelled at and berated in front of other customers and employees. I then filed a complaint on the Midas website and was contacted by a regional manager. The manager said that Columbus Ford did not know what the hell they were talking about and refused to issue a refund for the faulty part and additional repairs. My husband, Todd F, also contacted the manager at Midas on a number of occasions and they would not issue the refund or reimburse for the towing charge and rotors incurred due to the brakes. Both my husband and I have texts from the regional manager, Nate..., refusing to provide us information that we requested and refusing to issue the refund. Midas' part and work was clearly defective even after we gave then three chances to make it right, they were unable to and suggested additional unneeded repairs. Columbus Ford had to be correct in their assessment as they fixed the brakes the first time with no subsequent issues.
when the customer originally came in the brake pedal was very hard to push (diagnosed as a brake booster which is a very common failure on the vehicle), diagnosis was made and part was replaced, brakes worked great and no issues. 2 days later customer complained of brakes locking up, which was a different issue than the hard to push brake pedal. hard to push pedal was due to no vacuum assistance and need to push very hard to stop, locking up brakes meant the vehicle wheels would not move. after the vehicle had sat prior to us inspecting it, the brakes were working properly, we looked over the work that was done, test drove again, and gave the vehicle back to the customer. a couple days later it happened again, this time we were able to duplicate the issue and on further inspection found that a common fix for the issue was a faulty abs control module and pump. we did some testing and followed a confirmed fix, which was bleeding the brakes and resetting the codes in the abs system, this freed up the brakes and they were working properly. the next I heard about from this customer was after they had work done at ford. the vehicle was in at ford for sticking brakes, which they found a bad caliper. the brake caliper was never replaced at midas, was never thought to be bad, nor showed any signs of being bad. ford replaced the brake booster under warranty as there was a recall for the part so there was no cost to the customer. the customer claims that ford told them that we installed the incorrect part (which would not be true because it worked properly as soon as it was installed) but this was not in the notes from ford. the nots (see attached) clearly state that they did not feel the customer complaint and the pads and rotors were suggested due to shaking in the brakes caused from being overheated due to faulty brake caliper. we are a very reputable business and honor our warranty nationwide. if the booster was faulty we would have replaced at no charge. there should be no refund given as for replaced this part at no charge. all additional work don't was not under warranty or sold by midas. as for refusing to give information. this is a false claim. the wife asked me to provide her an 800 number to corporate which I told her I did not have access to at that moment but told her several times where to find it on her receipt, she kept saying I was refusing to give it to her, I simply do not know that number off the top of my head and did not have access during that conversation to it. I never refused anything to them, I offered several times to do any warranty work necessary, but no refund would be given as there was no charge for the part they replaced due to recall/warranty.
Revdex.com:
The break pedal was NEVER difficult to push so I am not sure where that came from. When the pedal was pushed the car slowed to a stop rather than stopping immediately. Columbus Ford service manager verbally told my husband, Todd F, that the booster part that Midas put in my vehicle was not compatible and that there was even a part missing. This caused the breaks to seize. The additional repairs that Ford had to do were in directly relation to the shoddy work performed by Midas. I am not satisfied and at a bare minimum I want this complaint to be available to the public.
Regards,
*** F
The part was the correct part, or it would not fit. As for any parts missing that cannot be the case or it never would have functioned at all. There is nothing in writing from Ford stating this. Also a sticking caliper is due to age and that appears to be the cause of the brake issue. Again. All warranty work would have happily been performed, but in the car of the booster you were not charged for replacement, and no further parts are under warranty
My car stopped in traffic, I took it to Midas to have it checked out. I asked if I should return it to the dealer and *** said “No, we can fix it.” He quoted us a price and preceded with repairs. It cost $850. *** assured us if we had any issues to return the car.
After leaving Midas, the oil level was at 37%, even though we had the oil changed for the second time. We returned the car, the oil indicator was adjusted to 100%.
Shortly after, the car again stopped in traffic. It was towed to Midas. They informed us the engine needed to be replaced for $6,800. We were informed that $850 for the service that was “performed” was very expensive.
Were were told the engine needed replaced from lack of oil, that was the reason we came to Midas. We trusted them.
***, store manager, and Nate, general manager are taking no responsibility for the condition of my car. Apparently they did not do the work that we paid for.
the vehicle came into us initially with check engine light on with a p0014 and p0011 and p0300 which indicated in attachment is mostly diagnosed as the sensors which we replaced, low or sludged oil (which the oil was low on arrival) which we addressed with an engine flush to help eliminate engine sludge, and an oil change to put fresh oil in. the 37% indicator is the oil life percentage NOT AN OIL LEVEL PERCENTAGE. the vehicle requires a manual reset of the light which initially was not done (the service was completed but light was not reset). I attached the invoice for work that was done it includes the mentioned services for failure per engine codes and testing, as well as spark plugs and fuel cleaning for maintenance and mileage. the engine light was off and vehicle drove fine after. the vehicle some time later was towed back to midas with an awful noise and the vehicle not running. the diagnosis for the current issue is that there is an internal engine issue, possibly with the timing chain or guides having failed. this noise and issue is a very common issue with this engine ( the gm 2.4 ecotec engine) the 2 issues are not one in the same. one was sensor related and electrical, the other issue is a mechanical failure. one cannot cause the other, nor repairing an issue would have caused mechanical failure. timing chain failure is common with this vehicle and sets engine codes p0010, p0017, p0016 which were not present on initial diagnosis. as far as the cost of the initial repair, the cost is very competitive and well within normal cost for these items, the customer refers to the entire bill as being a tune up (spark plugs and oil change) if that were the case yes the price would be absurd, but there were several other parts and services performed making the bill acceptable in cost
I understand that they are not happy with the findings, but the facts are the facts. Midas did nothing to cause the issue, and the repair that we performed was functioning properly. Midas is not at fault for current failure nor would it be covered under warranty. Current failure is a separate issue
You promised that you could fix it. You said not to take it back to ***. It breaks one week after paying you $850? Then you want $6,000 for a new engine? You didn’t fix it. You advised us not to take it to Beck, you had no idea what was wrong with it. You take advantage of senior citizens and women.
I want a refund.
Midas charged me to replace the EGR valve on my car. The check engine light came back on. I took the car to a Toyota dealership. Toyota stated that the EGR value at best was done incorrectly and recommended I replace the same EGR valve that Midas had just charged me for. I went to Midas with Toyota's recommendation in hand and asked for a refund of my money. The manager stated he would contact the owner and that the owner would contact me within a couple days; that was 14 days ago.
on 6-16-2018 the customer came into Midas to have check engine light diagnosed and inquired about a tune up and fuel filter. At that time the customer approved fuel filter, spark plugs, wires, 1 ignition coil and gasket necessary for repair. Customer declined the egr valve at that time. On 6-20-2018, customer returned for EGR valve replacement, at that time she was told about the lines going to the egr and possible vacuum switching valve that would be required as well but we could not locate the parts for availability. on 7-6-2018 customer went to dealership and notes from dealership show vacuum hoses are split and switching valve was broken (as stated during our last repair). no other issues reported by dealership at this time (7-6-2018). No work was performed by dealer at this time. On 7-16-2018 customer returned to dealership stating check engine light was still on and they note possible problem areas of mounting surface where EGR was replaced but also note it could be vacuum lines as well (noted by dealership 7-6-2018 as well, and spoken to by Midas 6-20-2018). Dealership also suggested OEM (DEALERSHIP MANUFACTURED PART) egr valve to be used (not stating the one installed by Midas was bad,faulty,or incorrect, but rather a suggestion), but again no work was performed. Midas has a Nationwide warranty, and we proudly stand behind that as we have every vehicle every time. If the original repair (EGR valve) is defective or requires warranty we would gladly cover that repair at our or any Midas location. If there are other repairs (as noted by dealership) that require replacement those repairs would need to be done in order to take care of the check engine light. If there is anything I can do for the customer I would gladly do so. I, Nate H, can be reached at 317-362-6101 or by EMAIL at [email protected] we strive for optimum customer satisfaction and resolve, this case is no different.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have to say Mr. H, I was a little stunned when I read your response. I have to believe that a person such as yourself must have been misinformed as opposed to having just created such a blatant fabrication just to get out of refunding a customer’s money.
You are correct that I went to the dealership about the vacuum switching valve. I am positive that Midas broke this value, located underneath the crank cover and attaches to the EGR value by a hose. I have all the paper work of Midas’ recommendations and I assure you the vacuum switching valve is NOT on any of the paper work. I am also not sure why you are even referring to this part when it is the EGR valve repair/replacement that I am asking for a complete refund.
This is what the dealership diagnostic report says about the EGR value that I paid Midas for:
“…Previous EGR repair performed by outside source, left some problem areas regarding proper mounting and sealing of now eom EGR valve…. Recommend to replace EGR value…”
Please Sir, just refund the $503.14 back to my debt card. It pains me to have to go through all this. Up until this EGR fiasco, Midas was one of my favorite places. I really liked the manager and especially the lead mechanic. Now I am sadly left with major trust issues.
Regards
At Midas, we have a warranty that would cover any issues of part failure, or workmanship issues. We honor that warranty nationwide, at any Midas Location. I would love to look at the vehicle, and determine if there are any issues that require attention under our warranty policy. At any time I can be reached at 317-362-6101. Refunds are not given due to another shops suggested repairs, however, we will repair as necessary, should any failure have been caused by initial repair. We look forward to having a chance to look at the vehicle soon.. And we would be available to do so at any time, and would offer customer to come to Columbus, Greenwood, or Shelbyville location. Please contact me to set up appointment