Midas of Concord

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ We regret that Mr [redacted] is unhappy with our workWe try very hard to satisfy our customersIn response to Mr [redacted] 's complaint, we will never agree to pay for work performed by another companyI spoke with [redacted] , Service Advisor, at Future Ford Lincoln of Concord (XXX) XXX-XXXX who helped Mr [redacted] with his vehicle, and he shared with me that he never told Mr [redacted] that the part was installed wrong; in fact the part was installed as it should, he saidAs far as the wrong fluid, the Ford technician misspoke by stating that the steering pump had the wrong fluid and he had corrected his statementFord provided me with an addendum stating the correction (see attached)Mr [redacted] was also informed of the correction Mr [redacted] has an older vehicleParts are very hard to findIt sounds like the parts that we installed were faultyWe don't make the parts and we do take the manufacture's statement that the part should operate as per specificationThe factory and we warranty the labor and parts for this reasonFord had the same issuePer Mr [redacted] statement Ford replaced the power steering pump that they installed twice and "received the incorrect rack several times"Ford had the same issues that we didMr [redacted] did not give us the same opportunity to make this right for him, instead he gave Ford plenty of time to install, and replace parts several timesWe were not treated the same, but we do respect customers' choice to choose which company they want to work with and therefore, we are offering Mr [redacted] a refund for the power steering pump and the rackMr [redacted] never mentioned rack before this timeMr [redacted] can bring the parts back and we will credit his credit card for the refundWe would like to resolve this issue fairly for both Mr [redacted] and us Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business contains factual inaccuracies disproven by the documentation I have already provided and does not give me a way to accomplish their suggested resolution because I have no parts in my possession to return to the business (Future Ford did the proper work, thus the parts are theirs and are no longer available to return to Midas) As a middle ground, I would be willing to accept a refund in the amount of $This is the exact amount to the cent of what I paid Midas to replace only the rack and power steering pump, and the -difference- between the cost of having Midas replace them versus having Ford replace themI believe this to be a more than fair comprimiseDo note that this amount does not include returning parts to Midas as, as mentioned above, I have no parts in my possessionI suggest that Midas contact Future Ford directly to assess part availability as the parts were surrendered to Ford once work was completed Final Business Response / [redacted] (4000, 21, 2015/07/15) */ we have sent the customer a refund Final Consumer Response / [redacted] (4200, 24, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have just today received the 'refund' from Midas that they specified on the 15thAs the only information they provided to the Revdex.comand thus to mewas that they had 'issued a refund', I assumed that they had indeed agreed to my compromise of $This ended up not being the caseNot only did they attempt to send the refund check to an address I do not live at and have not for several yearsan address that was not on Midas's paperwork nor was it on this very Revdex.com complaintbut when I confronted them about the mistake they seemed to imply it was my fault and flatly refused to simply write the check on the spot in personI assumed this was likely because they were not agreeing to my amount, and today I have discovered that I was right They have sent me two checks totaling only a refund of the Midas installation of the rack and power steering pump, the very same offer they tried to make back in April (though this time without demanding I hand over the failed rack)As such it is entirely unacceptable and I will be returning these checks to Midas without cashing themIf neither Midas nor the Revdex.com can assist me further in getting the payment I am owed then I believe it is time for me to take further legal action Please see attached photographs of the checks Midas sent (with identification marks blanked out) as well as the letter they sent along with the checks as evidence of their receiptPlease also see the following YouTube video in which I attempted to request the refund be given in person after the mistake in shipment was discovered and they refused, attempting to shift the blame onto anyone but themselves https://www.youtube.com/ [redacted] Do note that a mere hour after this video was recorded they did do an about-face and decide to mail out new checks as per the letter photographed in the following attachmentsThat being said, had they either confessed the amount was not what was agreed upon up-front or attempted to cut the checks in person as requested, I wouldn't have had to wait this long to respond as I would have already known that they were not the accepted amount of $In my view these are blatant delay tactics and are unacceptable for any decent business to be implementing against consumers

Initial Business Response /* (1000, 5, 2015/06/08) */
We regret that Mr. [redacted] is unhappy with our work. We try very hard to satisfy our customers. In response to Mr. [redacted]'s complaint, we will never agree to pay for work performed by another company. I spoke with [redacted], Service Advisor,...

at Future Ford Lincoln of Concord (XXX) XXX-XXXX who helped Mr. [redacted] with his vehicle, and he shared with me that he never told Mr. [redacted] that the part was installed wrong; in fact the part was installed as it should, he said. As far as the wrong fluid, the Ford technician misspoke by stating that the steering pump had the wrong fluid and he had corrected his statement. Ford provided me with an addendum stating the correction (see attached). Mr. [redacted] was also informed of the correction.
Mr. [redacted] has an older vehicle. Parts are very hard to find. It sounds like the parts that we installed were faulty. We don't make the parts and we do take the manufacture's statement that the part should operate as per specification. The factory and we warranty the labor and parts for this reason. Ford had the same issue. Per Mr. [redacted] statement Ford replaced the power steering pump that they installed twice and "received the incorrect rack several times". Ford had the same issues that we did. Mr. [redacted] did not give us the same opportunity to make this right for him, instead he gave Ford plenty of time to install, and replace parts several times. We were not treated the same, but we do respect customers' choice to choose which company they want to work with and therefore, we are offering Mr. [redacted] a refund for the power steering pump and the rack. Mr. [redacted] never mentioned rack before this time. Mr. [redacted] can bring the parts back and we will credit his credit card for the refund. We would like to resolve this issue fairly for both Mr. [redacted] and us.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business contains factual inaccuracies disproven by the documentation I have already provided and does not give me a way to accomplish their suggested resolution because I have no parts in my possession to return to the business (Future Ford did the proper work, thus the parts are theirs and are no longer available to return to Midas).
As a middle ground, I would be willing to accept a refund in the amount of $2224.69. This is the exact amount to the cent of what I paid Midas to replace only the rack and power steering pump, and the -difference- between the cost of having Midas replace them versus having Ford replace them. I believe this to be a more than fair comprimise. Do note that this amount does not include returning parts to Midas as, as mentioned above, I have no parts in my possession. I suggest that Midas contact Future Ford directly to assess part availability as the parts were surrendered to Ford once work was completed.
Final Business Response /* (4000, 21, 2015/07/15) */
we have sent the customer a refund.
Final Consumer Response /* (4200, 24, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have just today received the 'refund' from Midas that they specified on the 15th. As the only information they provided to the Revdex.comand thus to mewas that they had 'issued a refund', I assumed that they had indeed agreed to my compromise of $2224.69. This ended up not being the case. Not only did they attempt to send the refund check to an address I do not live at and have not for several yearsan address that was not on Midas's paperwork nor was it on this very Revdex.com complaintbut when I confronted them about the mistake they seemed to imply it was my fault and flatly refused to simply write the check on the spot in person. I assumed this was likely because they were not agreeing to my amount, and today I have discovered that I was right.
They have sent me two checks totaling only a refund of the Midas installation of the rack and power steering pump, the very same offer they tried to make back in April (though this time without demanding I hand over the failed rack). As such it is entirely unacceptable and I will be returning these checks to Midas without cashing them. If neither Midas nor the Revdex.com can assist me further in getting the payment I am owed then I believe it is time for me to take further legal action.
Please see attached photographs of the checks Midas sent (with identification marks blanked out) as well as the letter they sent along with the checks as evidence of their receipt. Please also see the following YouTube video in which I attempted to request the refund be given in person after the mistake in shipment was discovered and they refused, attempting to shift the blame onto anyone but themselves.
https://www.youtube.com/[redacted]
Do note that a mere hour after this video was recorded they did do an about-face and decide to mail out new checks as per the letter photographed in the following attachments. That being said, had they either confessed the amount was not what was agreed upon up-front or attempted to cut the checks in person as requested, I wouldn't have had to wait this long to respond as I would have already known that they were not the accepted amount of $2224.69. In my view these are blatant delay tactics and are unacceptable for any decent business to be implementing against consumers.