In reply to [redacted] ***s complaint the xpAutolite spark plugs we put in her vehicle are cataloged by Napa as an OE equivalent replacement for her Ford Focus ZTS and will not cause any engine damage...The coil boot that we installed are cataloged by Napa as individual parts and not a complete setThe relay we replaced is actually an ignition relay but was mislabeled on the invoice as an ignition coil relayWe replaced only one coil because customer stated she did not have enough money to do any further repairsWhen customer called back and said her car was not running properly, she was asked to bring it back to us to recheckShe decided to take the car somewhere else insteadAll parts that were installed on this vehicle were necessary to make the engine start and run, and are cataloged for this vehicleI don't feel we should be responsible for repairs performed elsewhere when she refused to give us the chance to see if we made any mistakes and, if we did, the opportunity to correct them
In reply to *** ***s complaint the xpAutolite spark plugs we put in her vehicle are cataloged by Napa as an OE equivalent replacement for her Ford Focus ZTS and will not cause any engine damage...The coil boot that we installed are cataloged
by Napa as individual parts and not a complete setThe relay we replaced is actually an ignition relay but was mislabeled on the invoice as an ignition coil relayWe replaced only one coil because customer stated she did not have enough money to do any further repairsWhen customer called back and said her car was not running properly, she was asked to bring it back to us to recheckShe decided to take the car somewhere else insteadAll parts that were installed on this vehicle were necessary to make the engine start and run, and are cataloged for this vehicleI don't feel we should be responsible for repairs performed elsewhere when she refused to give us the chance to see if we made any mistakes and, if we did, the opportunity to correct them
In reply to [redacted] ***s complaint the xpAutolite spark plugs we put in her vehicle are cataloged by Napa as an OE equivalent replacement for her Ford Focus ZTS and will not cause any engine damage...The coil boot that we installed are cataloged by Napa as individual parts and not a complete setThe relay we replaced is actually an ignition relay but was mislabeled on the invoice as an ignition coil relayWe replaced only one coil because customer stated she did not have enough money to do any further repairsWhen customer called back and said her car was not running properly, she was asked to bring it back to us to recheckShe decided to take the car somewhere else insteadAll parts that were installed on this vehicle were necessary to make the engine start and run, and are cataloged for this vehicleI don't feel we should be responsible for repairs performed elsewhere when she refused to give us the chance to see if we made any mistakes and, if we did, the opportunity to correct them
In reply to *** ***s complaint the xpAutolite spark plugs we put in her vehicle are cataloged by Napa as an OE equivalent replacement for her Ford Focus ZTS and will not cause any engine damage...The coil boot that we installed are cataloged
by Napa as individual parts and not a complete setThe relay we replaced is actually an ignition relay but was mislabeled on the invoice as an ignition coil relayWe replaced only one coil because customer stated she did not have enough money to do any further repairsWhen customer called back and said her car was not running properly, she was asked to bring it back to us to recheckShe decided to take the car somewhere else insteadAll parts that were installed on this vehicle were necessary to make the engine start and run, and are cataloged for this vehicleI don't feel we should be responsible for repairs performed elsewhere when she refused to give us the chance to see if we made any mistakes and, if we did, the opportunity to correct them