Midatlantic Neonatology

Initial Business Response /* (1000, 5, 2017/02/23) */
The customer was pulled into the tunnel and lined up on track with no incidentAbout a quarter of the way through the customers tire hopped over the dolly to push the car down the track The tire was pushed into the guard rail and stuck which
caused the dollies to pass under his tire, which caused the hopping or shaking of his car His wheel stayed in between the guide rails that have a soft plastic cover along the side of the rails Customer stated steering wheel was jerked out of his hands, admitting to having his hands on the steering wheel after the signage and attendant instructed him to keep hands off the wheelThis type of situation can be caused due to adjusting steering during the wash or from incorrect wheel alignment, which was discussed with the customer when he was asked for two estimates on a new rim The customer submitted two two quotes which included the rim and wheel alignment, which the dealership discovered was off and added to the quote *** *** (Car Wash Operations Manager) offered to pay for half of the cost to replace the rim as an act of good faith, explaining to the customer that the damage was not caused by the wash, but happened at our facilityCustomer refused and said he will go to court Customer called about three weeks later wanting to accept the offer, to which Jason explained the case was closed due to customer refusing offer and stating he would have a lawyer contact us Jason has not responded to additional calls due to the customer stating a lawyer would be contacting us
Initial Consumer Rebuttal /* (2000, 7, 2017/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is not trueMy hand was resting on bottom of steering wheel and the video will show car was lifted off the ground and as it slammed down between rails causing steering wheel to slam left and rightFurther more I told him they caused the full damage of the wheel and needed to pay full replacement and if they didn't I would seek legal council and take it to court if they did not cover their negligenceHe admits the car was malfunctioned and that is an admission of guilt just like telling me dont worry they will cover damages, only to then deny that
Final Business Response /* (4000, 15, 2017/03/16) */
On the date of the incident, the location washed vehicles with no other issues For the month, the location washed vehicles with claims, this situation, two others that had wiper damage and others that had rear bumper damage The estimates the customer provided both show the cost of the rim being *** and we will honor our original offer to cover half of the rim cost, which is *** We have sent a video and other attachments to show how the equipment functions
Final Consumer Response /* (4200, 17, 2017/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they created 100% of the damage which they already admitted here so I expect 100% coverageThe rim was gouged so the rim should be replaced

Initial Business Response /* (1000, 5, 2017/02/23) */
The customer was pulled into the tunnel and lined up on track with no incidentAbout a quarter of the way through the customers tire hopped over the dolly to push the car down the trackThe tire was pushed into the guard rail and stuck which
caused the dollies to pass under his tire, which caused the hopping or shaking of his carHis wheel stayed in between the guide rails that have a soft plastic cover along the side of the railsCustomer stated steering wheel was jerked out of his hands, admitting to having his hands on the steering wheel after the signage and attendant instructed him to keep hands off the wheelThis type of situation can be caused due to adjusting steering during the wash or from incorrect wheel alignment, which was discussed with the customer when he was asked for two estimates on a new rimThe customer submitted two two quotes which included the rim and wheel alignment, which the dealership discovered was off and added to the quote*** *** (Car Wash Operations Manager) offered to pay for half of the cost to replace the rim as an act of good faith, explaining to the customer that the damage was not caused by the wash, but happened at our facilityCustomer refused and said he will go to courtCustomer called about three weeks later wanting to accept the offer, to which Jason explained the case was closed due to customer refusing offer and stating he would have a lawyer contact usJason has not responded to additional calls due to the customer stating a lawyer would be contacting us
Initial Consumer Rebuttal /* (2000, 7, 2017/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is not trueMy hand was resting on bottom of steering wheel and the video will show car was lifted off the ground and as it slammed down between rails causing steering wheel to slam left and rightFurther more I told him they caused the full damage of the wheel and needed to pay full replacement and if they didn't I would seek legal council and take it to court if they did not cover their negligenceHe admits the car was malfunctioned and that is an admission of guilt just like telling me dont worry they will cover damages, only to then deny that
Final Business Response /* (4000, 15, 2017/03/16) */
On the date of the incident, the location washed vehicles with no other issuesFor the month, the location washed vehicles with claims, this situation, two others that had wiper damage and others that had rear bumper damageThe estimates the customer provided both show the cost of the rim being *** and we will honor our original offer to cover half of the rim cost, which is *** We have sent a video and other attachments to show how the equipment functions
Final Consumer Response /* (4200, 17, 2017/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they created 100% of the damage which they already admitted here so I expect 100% coverageThe rim was gouged so the rim should be replaced

Initial Business Response /* (1000, 5, 2017/02/09) */
Mr*** was contacted by Luke District Manager *** *** in November and was notified that he could return the drinks to the store for a full refundUnfortunately, there seems to have been some confusion as Mr*** went to a
different store and the refund was never processedLuke was unaware as to the status of this issue until we received the Revdex.com complaint that I am now addressingOn 2/9/District Manager *** *** contacted Mr*** again to resolve this issueTownsend offered Mr*** a full refund for the amount of the drinks plus an additional *** for the inconvenience in this matterMr*** appeared satisfied with this resolution to the issueTownsend will place the refund in the mail addressed to Mr*** on 2/10/
Initial Consumer Rebuttal /* (3000, 7, 2017/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept until Luke follows throughThis has been many months and Luke has not been responsive
Final Consumer Response /* (2000, 18, 2017/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 16, 2017/02/23) */
Customer was sent *** which covered the cost of his refund and an additional *** for the inconvenience

Initial Business Response /* (1000, 5, 2017/02/09) */
Mr*** was contacted by Luke District Manager *** *** in November and was notified that he could return the drinks to the store for a full refund Unfortunately, there seems to have been some confusion as Mr*** went to a
different store and the refund was never processed Luke was unaware as to the status of this issue until we received the Revdex.com complaint that I am now addressing On 2/9/District Manager *** *** contacted Mr*** again to resolve this issue Townsend offered Mr*** a full refund for the amount of the drinks plus an additional *** for the inconvenience in this matter Mr*** appeared satisfied with this resolution to the issueTownsend will place the refund in the mail addressed to Mr*** on 2/10/
Initial Consumer Rebuttal /* (3000, 7, 2017/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept until Luke follows through This has been many months and Luke has not been responsive
Final Consumer Response /* (2000, 18, 2017/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 16, 2017/02/23) */
Customer was sent *** which covered the cost of his refund and an additional *** for the inconvenience