MidCountry Finance

Initial Business Response /* (1000, 5, 2015/05/13) */
May
Revdex.com of Minnesota and North Dakota
RE: Complaint ID ***
To Whom It May Concern,
This letter is in response to the above-referenced complaint ID number filed on May by *** ***MidCountry
Finance, a Division of MidCountry Bank (the "Company"), strives for the best in customer satisfaction and we appreciate the opportunity to respond to Ms***'s concerns
Ms*** recently spoke via telephone with the Company's Customer Resolution Manager, *** ***, regarding the accountMs*** explained to Ms*** that by co-signing on the account, she accepted the terms of the financial agreement and subsequent credit reporting to the consumer reporting agencies
The Fair Credit Reporting Act, U.S.C1681s-requires that Furnishers of credit data provide accurate informationThe information that is provided to the Credit Reporting Agencies in regard to this account matches the payment history in our system of record and cannot be altered
While Ms***'s niece was late in making her payments, she consistently remained in contact with the Company's collections team regarding the account eliminating the need for additional collection effortsThe Company's representatives inform our customers about the impact of missing payments as it can be detrimental to their credit reportThis information was provided to Ms***'s niece as she was the primary borrower on the account
If Ms*** has additional questions or concerns regarding this information, the Company invites her to contact Ms*** directly at ***
Sincerely,
Customer Resolution Team