Middle Georgia Technical Inst

I wish to apologize for the stress and inconvenience suffered by [redacted] ***l because of a price misunderstanding.? [redacted] ***l was credited the overcharge on 1**.? He was satisfied with the settlement and has updated his review to positive.We appreciate the opportunity to assure all passengers that we are eager to resolve complaints in a manner satisfactory to all.Thanks you,Barbara A***Executive Assistant?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are sorry that [redacted] was not happy with the price quoted when he checked our reservation website online, or when it was substantiated by our Customer Service Department in? a subsequent phone call.? Our online? "Sample Rate Page" clearly states that prices are subject to change based upon availability and time of day.? This is standard practice? in the car service industry? Dial tries to serve the needs of all our customers and would have refunded the requested $as a matter of courtesy, however, a search of? our records indicates that? [redacted] didn't actually use our service and? only made a price inquiry.? We cannot refund money that was never paid to us.If this is incorrect, we ask that [redacted] supply us with the date, time and confirmation number of the actual trip he booked and took with us.Sincerely,Barbara A***, Executive Assistant, Dial Car & Limousine Service, Inc.? ?

Dear Mediator,In order for me too correctly assist this matter I would need some additional informationPlease provide me with a conformation number, or the traveling passenger full nameThis way I can do a full investigation as to what took place with this job.? Thank youAliea J***? Administrative Assistant

I am sending the information that was request I am looking forward to hearing from Dial I did believed in their advertisement and expected only the best, however, that is not what was given I need them to resolve this matter with me.Confirmation numbers [redacted] & [redacted] three passengers my name [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

I'm happy to have this opportunity to apologize to [redacted] for any inconvenience he suffered due to a malfunction of the Dial website.? After the initial mishandling of the situation, we attempted to honor the quoted price.? However, by that time [redacted] has chosen an alternate means to his destination.? Our Customer Service Department has been in contact with [redacted] , and to his satisfaction, has emailed him a voucher to be use on a future ride with Dial 7.We hope to serve [redacted] better in the future.Sincerely,Barbara August, Executive AssistantDial Car & Limousine Service, Inc

Dear [redacted] ,The billing department has issues a credit of $I have attached the proof of refundYou should see the credit with in 4-business day form the refund dateI would like to offer you a $coupon for the inconvenienceCoupon code quoted Should you have any question please feel free to contact me [redacted] .? Thank you,Aliea

We wish to sincerely apologize to [redacted] for his uncomfortable experience when using a Dial car.? I would also like to send our regrets for not having resolved this issue in a more timely manner.After a full investigation into [redacted] complaint, it was determined that he was entitled to a full refund for the trip.? ? A refund of $was issued on May *, and acknowledged by [redacted] via email.Sincerely,Barbara August, Executive Assistant, Dial Car & Limousine Service, Inc

Dear [redacted] ,The billing department has issues a credit of $400.25. I have attached the proof of refund. You should see the credit with in 4-5 business day form the refund date. I would like to offer you a $10.00 coupon for the inconvenience. Coupon code quoted 10. Should you have any question please feel free to contact me [redacted] . Thank you,Aliea

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10753656, and have determined that my complaint has NOT been resolved because:
The driver did NOT leave the location It's true that the car circled the driveway of our building while my wife went inside to get something, but it never went onto a street or traveled more than meters from our door If your "state of the art" GPS systems shows otherwise, it is in error Not only that, there was no necessity for the driver to circle, that was his choice He had only traveled a few feet before stopping to let my wife out, and could have backed up Finally, this entire process only took a few minutes As for the tolls, I have no idea what the response is talking about With EZ pass or without, the toll outbound through the Holland tunnel is $ There is a very small toll (a few dollars) for the route the driver took after exiting the tunnel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Mediator,In order for me too correctly assist this matter I would need some additional informationPlease provide me with a conformation number, or the traveling passenger full nameThis way I can do a full investigation as to what took place with this job. Thank youAliea
J*** Administrative Assistant

I wish to apologize for the stress and inconvenience suffered by *** ***l because of a price misunderstanding. *** ***l was credited the overcharge on 1/**/**. He was satisfied with the settlement and has updated his review to positive.We appreciate the opportunity to assure all
passengers that we are eager to resolve complaints in a manner satisfactory to all.Thanks you,Barbara A***Executive Assistant

We are sorry that *** *** was not happy with the price quoted when he checked our reservation website online, or when it was substantiated by our Customer Service Department in a subsequent phone call. Our online "Sample Rate Page" clearly states that prices are subject to change
based upon availability and time of day. This is standard practice in the car service industry Dial tries to serve the needs of all our customers and would have refunded the requested $as a matter of courtesy, however, a search of our records indicates that *** *** didn't actually use our service and only made a price inquiry. We cannot refund money that was never paid to us.If this is incorrect, we ask that *** *** supply us with the date, time and confirmation number of the actual trip he booked and took with us.Sincerely,Barbara A***, Executive Assistant, Dial Car & Limousine Service, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dial initially responded "Dial tries to serve the needs of all our customers and would have refunded the requested $as a matter of courtesy, however, a search of our records indicates that *** *** didn't actually use our service and only made a price inquiry. We cannot refund money that was never paid to us." I did use the service and provided the confirmation code, as requested in my response through Revdex.com Now the Dial response is that because I used the service, I can't receive a refund!First, they say no refund because I DIDN't use the service; now they say no refund, because I DID!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Day *** ***,I wish to apologize for the stress and inconvenienceOn the date of your reservation our phone and computer system crashedIt was a very horrible day for us as wellAs a loyal customer Dialwill like to resolve this matter by honoring your request for half of the theatre tickets in the amount of $Please confirm your mailing addressAs an additional courtesy I would like to throw in a $coupon off your next ride the coupon is valid for months Coupon code ***Hope you are able to accept our apologies and we look forward in providing you with all your ground transportation needs in the future Thank you,Aliea J***Administrative Assistant

I am sending the information that was request I am looking forward to hearing from Dial I did believed in their advertisement and expected only the best, however, that is not what was given I need them to resolve this matter with me.Confirmation numbers *** & *** three passengers my name *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I'm happy to have this opportunity to apologize to *** *** for any inconvenience he suffered due to a malfunction of the Dial website. After the initial mishandling of the situation, we attempted to honor the quoted price. However, by that time *** *** has chosen an alternate
means to his destination. Our Customer Service Department has been in contact with *** ***, and to his satisfaction, has emailed him a voucher to be use on a future ride with Dial 7.We hope to serve *** *** better in the future.Sincerely,Barbara August, Executive AssistantDial Car & Limousine Service, Inc