We received the complaint letter filed with the Revdex.com by [redacted] and would like to respond by explaining the facts as we see themThe Saab 9-7x was sold on Oct30,by Thrifty Car Sales of Twin Falls to this customer in good faith, after having been purchased at an auction, serviced in our service department, as well as subleted for repairs at another local repair shop, as Saab is not our specialtyDuring these services, the vehicle was put through an inspection process by a certified repairman, at which time any needed repair items found were addressed and repaired including an issue with the rear air bags and the lock cylinder, as well as installing a new battery and a couple other minor repairs were also madeThe inspection report shows the tire tread was marked as "ok" and not needing replaced at that time, which there were 94,miles on the vehicleWe should mention since the purchase in October a considerable amount of additional miles have been put on the vehicle which would put additional wear on the tires so if they are now showing cord it may be that the tires will need replaced nowWhen this vehicle was purchased at auction, the vehicle inspection report showed it was clear from any accidents, which the report still shows this to be the casePlease see the attached reportAfter being serviced and inspected, it was put on our lot for sale at a very competitive market price of $9,Please see the attached Retail Kelly Blue Book sheet showing this vehicle, even with over l00K miles that it has on it now, is still valued at $11,almost nine months after we sold itWe are not sure where the customer is getting the information that it is only worth $2000, as her letter states, but we rely on Kelly Blue Book as a professional source for retail pricingWhen it came time to sell this vehicle to this particular customer, due to her derogatory credit history and limited ability to qualify for an auto loan, the only bank that would approve financing for her set the selling price at higher than market value, which is common with sub-prime lenders, as they take a higher risk in financing to customer's with challenged credit, they get a higher price to take this riskThe market price as well as the actual selling price was clearly disclosed to this customer on her purchase orderShe was also explained that she was paying a higher price and a higher interest rate than others might qualify for based on her credit score, which she agreed to the price and the terms by signing all the documents and taking delivery of the vehicleSome of these documents clearly stated that she was purchasing the vehicle "as warranty" and that "the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle", and a statement that says there are no warranties, express or implied by the seller covering the vehicleWith that being said, Middlekauff Automotive Group still agreed to make repairs to this customer's vehicle after the sale, only as a gesture of good will and not due to any obligation or fault of our ownWe did these repairs at no charge to this customer and attempted to work with her in her situation even though she had accepted it in the condition it was in at purchase and then put additional miles on it and additional wear and tear on the tires and even though we were not obligated to do anythingAt this time, and all these months and attempts to help her later, and after repairing all of the items we initially agreed to, as well as additional items that came up after the sale costing us well over $1000,we do not feel that there is anything else we can or need to doThe vehicle was priced fairly, her initial and subsequent concerns with the vehicle were addressed, and the vehicle was sold to her in good faith with no accidents to our knowledgeIs she not now the owner and the responsible party? We are sorry for any subsequent troubles she has had since her purchase, however we do not feel we have been dishonest or unfair to this customer in any way, nor do we feel we owe her anything further ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We received the complaint letter filed with the Revdex.com by [redacted] and would like to respond by explaining the facts as we see themThe Saab 9-7x was sold on Oct30,by Thrifty Car Sales of Twin Falls to this customer in good faith, after having been purchased at an auction, serviced in our service department, as well as subleted for repairs at another local repair shop, as Saab is not our specialtyDuring these services, the vehicle was put through an inspection process by a certified repairman, at which time any needed repair items found were addressed and repaired including an issue with the rear air bags and the lock cylinder, as well as installing a new battery and a couple other minor repairs were also madeThe inspection report shows the tire tread was marked as "ok" and not needing replaced at that time, which there were 94,miles on the vehicleWe should mention since the purchase in October a considerable amount of additional miles have been put on the vehicle which would put additional wear on the tires so if they are now showing cord it may be that the tires will need replaced nowWhen this vehicle was purchased at auction, the vehicle inspection report showed it was clear from any accidents, which the report still shows this to be the casePlease see the attached reportAfter being serviced and inspected, it was put on our lot for sale at a very competitive market price of $9,Please see the attached Retail Kelly Blue Book sheet showing this vehicle, even with over l00K miles that it has on it now, is still valued at $11,almost nine months after we sold itWe are not sure where the customer is getting the information that it is only worth $2000, as her letter states, but we rely on Kelly Blue Book as a professional source for retail pricingWhen it came time to sell this vehicle to this particular customer, due to her derogatory credit history and limited ability to qualify for an auto loan, the only bank that would approve financing for her set the selling price at higher than market value, which is common with sub-prime lenders, as they take a higher risk in financing to customer's with challenged credit, they get a higher price to take this riskThe market price as well as the actual selling price was clearly disclosed to this customer on her purchase orderShe was also explained that she was paying a higher price and a higher interest rate than others might qualify for based on her credit score, which she agreed to the price and the terms by signing all the documents and taking delivery of the vehicleSome of these documents clearly stated that she was purchasing the vehicle "as warranty" and that "the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle", and a statement that says there are no warranties, express or implied by the seller covering the vehicleWith that being said, Middlekauff Automotive Group still agreed to make repairs to this customer's vehicle after the sale, only as a gesture of good will and not due to any obligation or fault of our ownWe did these repairs at no charge to this customer and attempted to work with her in her situation even though she had accepted it in the condition it was in at purchase and then put additional miles on it and additional wear and tear on the tires and even though we were not obligated to do anythingAt this time, and all these months and attempts to help her later, and after repairing all of the items we initially agreed to, as well as additional items that came up after the sale costing us well over $1000,we do not feel that there is anything else we can or need to doThe vehicle was priced fairly, her initial and subsequent concerns with the vehicle were addressed, and the vehicle was sold to her in good faith with no accidents to our knowledgeIs she not now the owner and the responsible party? We are sorry for any subsequent troubles she has had since her purchase, however we do not feel we have been dishonest or unfair to this customer in any way, nor do we feel we owe her anything further ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***