Middlesex Laundromat

Thank-you, for taking the time to reach us about this concern.? Please be informed that we have been in business since 2006.? We are a family orientated business.? And based highly on customer service.? Every customer is greeted upon entering and always asked if they need assistance.? We know our customer's very well and treat them like family.? We actually offer very competitive rates compared to other facilities in the area.? Customer are advised in writing with signs posted and verbally that they must use less soap.? All signs are posted in Spanish and English.? All of the new soap that is purchased within my business and other stores are highly concentrated soap.? Meaning that the old traditional amount of soap is not needed.? A fraction of the traditional amount is required.? When too much soap is added, more suds form and water is unable to exit the machines.? Customers do not pay attention to the signs or to myself or employees.? Signs have been posted for this reason.? Customer's do not read the warning labels on the soap bottles or my signs.? That is the responsibility of customer not the business entity.? ? When a machine does not work properly, a sign is posted requesting not to be used until it is fixed.? When customers? do not follow instructions and advice the machines malfunction.? Recommended soap is available for purchase and myself or employees are always on hand to answer any questions.? All of the dryers have been replaced in the last five years.? And are maintained properly.? The dryers work in a proper manner.? We have a cleaning and maintenance schedule that we follow regularly.? We also regularly paint, clean, and check for mold.? When instructions and advice is followed, issues do not arise.? We have a wash and fold service that we offer, and we have never had this issue as employees or owner.? ? We follow the same standards for our wash and fold customer's as we request for the customers who do their own laundry in our facility.? These standards that are in place are the same standards any homeowner would follow.? ? The laundromat is not a playground.? All parents are warned to keep an eye on their children while they do their laundry.? We are not a babysitting facility.? We are properly inspected on a regularly biases.? We are licensed and in good standings with the town.?

Complaint: [redacted] I am rejecting this response because: I had been a loyal customer of this business for years before this incident happenedI always used the same amount of soap and never had a problemI just find it odd that one day, all of the sudden, about machines stopped working at the same time, leaving clothes damped for about customersI find it very unfair that because of one person's mistake, all of the customers had to pay the broken platesWe had to pay extra for other machines to re-wash our clothes, etcOur names and numbers were taken by the owner's daughter so he could give us a call to resolve this issue, I'm still waiting for this call I don't understand how if the dryers have been replaced, 90% of the time there are at least machines that have an "out of service" signYou go back next week and the next, and there are always different machines that don't work properlyA bunch of times, I've had to take my clothes to dry somewhere else, because after minutes of been in the dryer, they still come out wetYes, prices are low, but is because the quality of service is TERRIBLE! the washers are always licking water out and there are always cloth rags on the floorThis place is simply a mess, including customer serviceThe day of the incident, the owner's daughter was very unprofessional, disrespectful, and had no sympathy or willingness to help the customersSince then, I've been doing my laundry else where, where the prices are very very similar to this place and the equipment is times betterRegards, [redacted] ***

Thank-you, for taking the time to reach us about this concern Please be informed that we have been in business since We are a family orientated business And based highly on customer service Every customer is greeted upon entering and always asked if they need assistance We know our customer's very well and treat them like family We actually offer very competitive rates compared to other facilities in the area Customer are advised in writing with signs posted and verbally that they must use less soap All signs are posted in Spanish and English All of the new soap that is purchased within my business and other stores are highly concentrated soap Meaning that the old traditional amount of soap is not needed A fraction of the traditional amount is required When too much soap is added, more suds form and water is unable to exit the machines Customers do not pay attention to the signs or to myself or employees Signs have been posted for this reason Customer's do not read the warning labels on the soap bottles or my signs That is the responsibility of customer not the business entity When a machine does not work properly, a sign is posted requesting not to be used until it is fixed When customers do not follow instructions and advice the machines malfunction Recommended soap is available for purchase and myself or employees are always on hand to answer any questions All of the dryers have been replaced in the last five years And are maintained properly The dryers work in a proper manner We have a cleaning and maintenance schedule that we follow regularly We also regularly paint, clean, and check for moldWhen instructions and advice is followed, issues do not arise We have a wash and fold service that we offer, and we have never had this issue as employees or owner We follow the same standards for our wash and fold customer's as we request for the customers who do their own laundry in our facility These standards that are in place are the same standards any homeowner would follow The laundromat is not a playground All parents are warned to keep an eye on their children while they do their laundry We are not a babysitting facility We are properly inspected on a regularly biases We are licensed and in good standings with the town

Thank-you, for taking the time to reach us about this concern. Please be informed that we have been in business since 2006. We are a family orientated business. And based highly on customer service. Every customer is greeted upon entering and always asked if they need
assistance. We know our customer's very well and treat them like family. We actually offer very competitive rates compared to other facilities in the area. Customer are advised in writing with signs posted and verbally that they must use less soap. All signs are posted in Spanish and English. All of the new soap that is purchased within my business and other stores are highly concentrated soap. Meaning that the old traditional amount of soap is not needed. A fraction of the traditional amount is required. When too much soap is added, more suds form and water is unable to exit the machines. Customers do not pay attention to the signs or to myself or employees. Signs have been posted for this reason. Customer's do not read the warning labels on the soap bottles or my signs. That is the responsibility of customer not the business entity. When a machine does not work properly, a sign is posted requesting not to be used until it is fixed. When customers do not follow instructions and advice the machines malfunction. Recommended soap is available for purchase and myself or employees are always on hand to answer any questions. All of the dryers have been replaced in the last five years. And are maintained properly. The dryers work in a proper manner. We have a cleaning and maintenance schedule that we follow regularly. We also regularly paint, clean, and check for mold. When instructions and advice is followed, issues do not arise. We have a wash and fold service that we offer, and we have never had this issue as employees or owner. We follow the same standards for our wash and fold customer's as we request for the customers who do their own laundry in our facility. These standards that are in place are the same standards any homeowner would follow. The laundromat is not a playground. All parents are warned to keep an eye on their children while they do their laundry. We are not a babysitting facility. We are properly inspected on a regularly biases. We are licensed and in good standings with the town.

Complaint: ***
I am rejecting this response because:
I had been a loyal customer of this business for years before this incident happenedI always used the same amount of soap and never had a problemI just find it odd that one day, all of the sudden, about machines stopped working at the same time, leaving clothes damped for about customersI find it very unfair that because of one person's mistake, all of the customers had to pay the broken platesWe had to pay extra for other machines to re-wash our clothes, etcOur names and numbers were taken by the owner's daughter so he could give us a call to resolve this issue, I'm still waiting for this call
I don't understand how if the dryers have been replaced, 90% of the time there are at least machines that have an "out of service" signYou go back next week and the next, and there are always different machines that don't work properlyA bunch of times, I've had to take my clothes to dry somewhere else, because after minutes of been in the dryer, they still come out wetYes, prices are low, but is because the quality of service is TERRIBLE! the washers are always licking water out and there are always cloth rags on the floorThis place is simply a mess, including customer serviceThe day of the incident, the owner's daughter was very unprofessional, disrespectful, and had no sympathy or willingness to help the customersSince then, I've been doing my laundry else where, where the prices are very very similar to this place and the equipment is times betterRegards,*** ***

Thank-you, for taking the time to reach us about this concern.  Please be informed that we have been in business since 2006.  We are a family orientated business.  And based highly on customer service.  Every customer is greeted upon entering and always asked if they need...

assistance.  We know our customer's very well and treat them like family.  We actually offer very competitive rates compared to other facilities in the area. Customer are advised in writing with signs posted and verbally that they must use less soap.  All signs are posted in Spanish and English.  All of the new soap that is purchased within my business and other stores are highly concentrated soap.  Meaning that the old traditional amount of soap is not needed.  A fraction of the traditional amount is required.  When too much soap is added, more suds form and water is unable to exit the machines.  Customers do not pay attention to the signs or to myself or employees.  Signs have been posted for this reason.  Customer's do not read the warning labels on the soap bottles or my signs.  That is the responsibility of customer not the business entity.   When a machine does not work properly, a sign is posted requesting not to be used until it is fixed.  When customers  do not follow instructions and advice the machines malfunction.  Recommended soap is available for purchase and myself or employees are always on hand to answer any questions. All of the dryers have been replaced in the last five years.  And are maintained properly.  The dryers work in a proper manner.  We have a cleaning and maintenance schedule that we follow regularly.  We also regularly paint, clean, and check for mold. When instructions and advice is followed, issues do not arise.  We have a wash and fold service that we offer, and we have never had this issue as employees or owner.   We follow the same standards for our wash and fold customer's as we request for the customers who do their own laundry in our facility.  These standards that are in place are the same standards any homeowner would follow.  The laundromat is not a playground.  All parents are warned to keep an eye on their children while they do their laundry.  We are not a babysitting facility.  We are properly inspected on a regularly biases.  We are licensed and in good standings with the town.

Thank-you, for taking the time to reach us about this concern.  Please be informed that we have been in business since 2006.  We are a family orientated business. ...

And based highly on customer service.  Every customer is greeted upon entering and always asked if they need assistance.  We know our customer's very well and treat them like family.  We actually offer very competitive rates compared to other facilities in the area. 
Customer are advised in writing with signs posted and verbally that they must use less soap.  All signs are posted in Spanish and English.  All of the new soap that is purchased within my business and other stores are highly concentrated soap.  Meaning that the old traditional amount of soap is not needed.  A fraction of the traditional amount is required.  When too much soap is added, more suds form and water is unable to exit the machines.  Customers do not pay attention to the signs or to myself or employees.  Signs have been posted for this reason.  Customer's do not read the warning labels on the soap bottles or my signs.  That is the responsibility of customer not the business entity.   When a machine does not work properly, a sign is posted requesting not to be used until it is fixed.  When customers  do not follow instructions and advice the machines malfunction.  Recommended soap is available for purchase and myself or employees are always on hand to answer any questions. 
All of the dryers have been replaced in the last five years.  And are maintained properly.  The dryers work in a proper manner.  We have a cleaning and maintenance schedule that we follow regularly.  We also regularly paint, clean, and check for mold. When instructions and advice is followed, issues do not arise.  We have a wash and fold service that we offer, and we have never had this issue as employees or owner.   We follow the same standards for our wash and fold customer's as we request for the customers who do their own laundry in our facility.  These standards that are in place are the same standards any homeowner would follow. 
 
The laundromat is not a playground.  All parents are warned to keep an eye on their children while they do their laundry.  We are not a babysitting facility.  We are properly inspected on a regularly biases.  We are licensed and in good standings with the town.

Complaint: [redacted]
I am rejecting this response because:
I had been a loyal customer of this business for years before this incident happened. I always used the same amount of soap and never had a problem. I just find it odd that one day, all of the sudden, about 10 machines stopped working at the same time, leaving clothes damped for about 7 customers. I find it very unfair that because of one person's mistake, all of the customers had to pay the broken plates. We had to pay extra for other machines to re-wash our clothes, etc. Our names and numbers were taken by the owner's daughter so he could give us a call to resolve this issue, I'm still waiting for this call.
I don't understand how if the dryers have been replaced, 90% of the time there are at least 6 machines that have an "out of service" sign. You go back next week and the next, and there are always different machines that don't work properly. A bunch of times, I've had to take my clothes to dry somewhere else, because after 40 minutes of been in the dryer, they still come out wet. Yes, prices are low, but is because the quality of service is TERRIBLE! the washers are always licking water out and there are always cloth rags on the floor. This place is simply a mess, including customer service. The day of the incident, the owner's daughter was very unprofessional, disrespectful, and had no sympathy or willingness to help the customers. Since then, I've been doing my laundry else where, where the prices are very very similar to this place and the equipment is 1000 times better. Regards,[redacted]