Middleton Ford

I have been in contact with [redacted] (see below emails) I left a message for [redacted] to call me back on Friday 8/14/ He has not returned my call as of Monday 8/24/ As far as the complaint: I have reviewed the complaint by [redacted] *** We don’t feel we are obligated to purchase the vehicle back from the customer because the vehicle was purchased in I have called and left a message on the Cell Phone number provided in the complaint I will be offering him the option to come back to the store and will do the best we can to help him trade into another vehicle.Let me know if there's anything else you need from me.Thanks, [redacted] General ManagerMiddleton Ford Thankyou...received Keep me posted

I have been in contact with [redacted] (see below emails).  I left a message for [redacted] to call me back on Friday 8/14/2015.  He has not returned my call as of Monday 8/24/2015.  As far as the complaint: I have reviewed the complaint by [redacted].  We don’t feel we...

are obligated to purchase the vehicle back from the customer because the vehicle was purchased in 2013.  I have called and left a message on the Cell Phone number provided in the complaint.  I will be offering him the option to come back to the store and will do the best we can to help him trade into another vehicle.Let me know if there's anything else you need from me.Thanks,[redacted]General ManagerMiddleton Ford  Thankyou...received.   Keep me posted.

Review: Hello,

Today, Feb. 5th, I went to Middleton Ford Quick Lanes to get a routine oil change. I always go to Quick Lanes, when I lived in Fitchburg I would go to the one at Kayser Ford. I moved last summer and since then I have been going to the one at Middleton Ford. Today was different than all the other times however. After my oil change was complete, I paid $40, and left to run some work related errands. Within 5 miles of leaving Quick Lanes, I noticed my truck was running funny. I finished my errands quickly and took my truck back to Middleton Ford within an hour.

The first person I explained the problem to just went in sat in my running truck and returned to say "it's running fine now". I repeated myself and said "it happens when I am driving." That gentleman had one of the mechanics take it for a spin. When they returned I was approached by the manager of Quick Lanes. He said, "the truck is misfiring and we are going to run some diagnostics to see what exactly is wrong. Chances are it's your ignition coil or your spark plugs." I then stated that I feel they are responsible and I should at the least get a refund for the oil change. He refused, so I asked to speak with his boss.

Russ, the dealership manager came out and I began recording our conversation, I informed him I was recording. Our conversation went back and forth until he told his mechanics to stop running test on my truck and refused to provide anymore service for me. I have the 5 minute conversation recorded up until he walked away.

Once he walked away and back into the garage I headed over to the Middleton Ford service center as it is different from Quick Lanes. A Quick Lanes employee followed me over to let me know that there was no one else to talk to and that [redacted] was the top of the food chain. Then [redacted] entered the room and told me I needed to leave or he would call the cops. So I left, still have no idea what's wrong with my truck or what to do next. The fact that they act like they couldn't of made a mistake by accident, and that my truck acting up is coincidence is unbelievable. They even forgot the keys to the garage in my truck and I had to return to drop them off and was fearing them calling the cops. But I told [redacted], "your highly intelligent mechanics left these keys in my car, but they don't make mistakes right?"

If you are interested in the recording I can email it to you or give you more info.

###-###-#### is my cell, feel free to call anytime after noon.

[redacted]Desired Settlement: I would like them to refund me for my oil change and also finishing running diagnostics and maybe we can come to some kind of agreement on repairs but those should be free of charge in my opinion.

Business

Response:

MS. [redacted],

First off I apologize for the delay as the email from the Revdex.com was in my junk mail and I did not see until today. I am somewhat familiar with the transaction in question. The number one thing to keep in mind in this situation is that changing the oil on a vehcilce has nothing to do with the problems described. [redacted], my Service Manager, did state he would work with the customer if in fact Middleton Ford had made a mistake with regards to his oil change. There was no evidence that an error was made and that is why a refund was not issued. The customers demanding tone is the reason he was asked to leave. Middleton Ford would be happy to diagnois the vehicle and give an estimate for repair. Again, the timing of the issue is unfortunate but in no way is it related to the oil change that was performed. I would be more than happy to have my Service Manager contact Mr. [redacted] to schedule an appointment.

VP/GM

Middleton Ford

Consumer

Response:

Review: We purchased our 2011 traverse from Middleton Ford in May of 2013. We had gone to look at a different vehicle and they brought this to me and worked their charm. We decided to go for it and they pushed for us to get the added preferred wrap coverage. It only took days before we had noticed our fuel gauge was not working properly. I called numerous times and got treated like an it. My wife contacted our salesman in November to tell him of our concerns. He gave her a run around and she had to keep pursuing him to get any kind of answers (which we never really got) Then in 2014 our vehicle would not shut off. Pulled the keys out, did everything..it wouldn't stop running. Called Middleton Ford and they wanted nothing to do with us-were not helpful AT ALL. I was very disappointed, seeing as they sold us the vehicle, I thought they would stand behind it. They told us to contact a dealership in Dodgeville. That was their solution..to pass the buck. From that point on, the problems with this car have been NON STOP. We have children and this is a concern for us, since it has become so unreliable. I can provide email documentation between us and MIddleton Ford as well as documentation of the work that thus far has had to be done.Desired Settlement: This has been the worst experience ever. This has been a major stress to us as we never know what is going to happen with this vehicle. We were sold this as a vehicle that had NOTHING wrong with it. Windshield has had to have been resealed...why would that have had to have happened? Wiring was green from corrosion. Why? This is a 2011...MANY electrical issues. I want to be rid of this vehicle before it causes us to have major financial hardship.

Business

Response:

I have been in contact with [redacted] (see below emails). I left a message for [redacted] to call me back on Friday 8/14/2015. He has not returned my call as of Monday 8/24/2015. As far as the complaint: I have reviewed the complaint by [redacted]. We don’t feel we are obligated to purchase the vehicle back from the customer because the vehicle was purchased in 2013. I have called and left a message on the Cell Phone number provided in the complaint. I will be offering him the option to come back to the store and will do the best we can to help him trade into another vehicle.Let me know if there's anything else you need from me.Thanks,[redacted]General ManagerMiddleton Ford Thankyou...received. Keep me posted.

Review: Middleton Ford's policy on selling used vehicles is that 50% of the break pad must be intact when vehicle is sold. I mathmaticly proved that the vehicle that I bought from them on 25APR2013 could not have had 50% of the break pad. After 5000 miles of ownership, and my first service done on the vehicle, I was told that I need to get new breaks and rotars. Also, the vehicle is not currently road worthy due to the lack of breaks. Currently there is 16%, 24%, 24%, and 32% of break pads on the vehicle. On average there is .08% break pad loss per 5000 miles driven (this math was derived from the origianl break pad with 55000 miles, original break pad thickness of 12.5mm, 6.25 mm of break pad used to get to 50% There is no way that 34%, 26%, 26%, and 18% of my break pads were used in the 5000 miles that I drove.Desired Settlement: The break pads and rotars should be replaced, per their policy, as they should have in April when the vehicle was purchased.

Business

Response:

This email serves as Middleton Ford’s response to Mr. [redacted]’s compliant/ concern. Mr. [redacted] purchased a 2005 F150 from Middleton Ford on April 25, 2013. A safety inspection was performed 3 days prior. At the time of safety the brake measurement in question were 6mm in the front and 5mm in the rear. Assuming a normal brake pad is between the 10mm and 12mm range new this would constitute a 50% or greater measurement. These measurements were used to provide the information given to Mr. [redacted].

With regards to brake wear there are many different factors that go into this. 1) How is the vehicle being driven? 2) Is there something else occurring that would cause premature brake erosion? 3) Size and weight of the vehicle. 4) Were the brakes on the 2005 F150 in question original or replaced elsewhere with aftermarket pads?. These are just a few of the questions that need to be asked. I cannot speak to how Mr. [redacted] drives his vehicle. Looking at the measurements that were given to him at his last visit it does show a uneven wear in the front. This could be caused by a slide sticking that would enhance brake wear. As far as the brakes being original measuring at 6mm at the time of safety that would be highly unlikely. That math would represent a larger full size vehicle going almost a 100,000 miles on a set of breaks. That is almost unheard of. Middleton Ford’s service records go back on this truck to 47,000 miles and cannot be sure if the breaks were replaced at another location or how they wore over time. If there had been a concern with breaks within the first 1,000 miles Middleton Ford would have been happy to assist but after 5,000 miles of driving there are too many variables that come into play. I would be happy to have my Service Manager, which Mr. [redacted] has already spoken with, review the pricing to see if there is any assistance we can offer.

Middleton Ford takes great pride in offering quality pre-owned vehicles for sale that have been inspected by factory trained technicians. After reviewing our records on this particular vehicle I found nothing wrong and am confident about what was told to Mr. [redacted].

Sincerely,

VP/GM

Middleton Ford

Consumer

Response: