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Middleton Heating & Air

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Middleton Heating & Air Reviews (1)

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The statement by Middleton that I had an appointment window between 12-and their technician showed up at 3:30-3:pm is false The technician showed up at 4:pmTheir statement that I was upset and sent the technician away is absolutely correctI had taken the afternoon off of my day job for the appointmentI had to be at my evening job at I had already rescheduled the original appointment because they requested that I do so to suit their needsThis is a pattern with them Their statement that they left a message for me to resolve the issues once they aware of it is a very misleading half-truthThey installed the system in June and we had astronomical heating bills the following winterTheir technician came in the Spring and told us the system was installed incorrectlyHe stated that he fixed the issue but the system continued to be incapable of performing properlyGiven the above statement about trying to schedule appointments, working with them is difficult and given their inability to make my system work after over a year - why would I? I actually gave it one last try with Middleton before filing with the Revdex.com; they told me they were having computer problems but would get back with me after doing some research (?) After business days and a weekend passed, I had finally had enoughYes they did finally call me - AFTER I filed the complaint with the Revdex.comAfter paying [redacted] Air $1,to fix our system, it is working like a champ now and the contrast in their level of service highlights Middleton's failuresAfter dealing with them for a few years, I am not surprised that Middleton refuses to compensate us for the workWe are satisfied to at least have our complaint on recored in hopes of sparing others the difficulties caused by utilizing them Regards, [redacted]

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