At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Hello, Thank you for following upRoyal Air Maroc has contacted us and asked that we send proofHowever, they
are still very unresponsiveWe have both mailed and emailed the documents they requested that itemizes our loss and the amount they oweBut they have not informed us of when and how we shall be paidThey also have not informed us of how much reinbursement they are going to issue, so we are still left unsure if they are going to properly cover the damages owed to usThere communication is horrible for a company that has done so wrongThey are completely unsympathetic to the way we have been treated and continue to treat us and their responsibility to safely and accurately transport our luggage as issues that can be disregarded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because:
I have not gotten a resolution yetI submitted the receipts of items I bought in Marrakech, my bag tag, and a form detailing the items on
the receipts on 12/**/to Nancy C*** at Royal Air Maroc officeI am yet to hear from themAs soon as I do, I will give you an update
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because: they send me before I write this complain but nothing has been resolved ,because they don't fallow their own policy for luggage
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because:
I received my luggage to which my clothing was destroyed. I was not able to receive a report from the airport and Royal Air
Maroc did not inform me until I called as to what information I needed to claim for damaged luggage.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Royal Air Maroc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,Rahul S[redacted]
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Almost one month later and I do not have my Two bags or refund.
In order for the Revdex.com to...
appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for contacting.Royal Air Maroc has reached out to us but they have not paid the claim or informed us of when the issue will be resolved. They have asked us to send all of the documents which I have sent multiple times, but they do not respond to any of our questions to let us know when they intend to pay or how much they will pay. Also, they repeated ignore our phone calls and emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] Hello. Royal Air Maroc didn't respond to my email that's why I've been checking my emails a lot lately to see if you respond to me back. Their customer service is bad, not only they ignore my emails but never give me a satisfying answer since then
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,
[redacted] I have not been contacted by the airlines. I called the N.Y. office after I contacted you and was told I would have to wait up to 30 days to get a...
response. My daughter received a response from them and I used her letter to send to my travel insurance agency. I am hoping they will accept her letter to get my refund. I contacted Vayama, the travel agency I booked the tickets thru and Royal Air told them my flight had left. The letter my daughter received from Royal Air stated our flight did not leave and we were sent to the wrong gate by Royal Air. I am waiting on my travel insurance to see if they contacted Royal Air because I don't know what Royal Air will tell them as we have been told two completely different things. I haven't heard anything from the airlines myself.
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Hello, Thank you for following upRoyal Air Maroc has contacted us and asked that we send proofHowever, they
are still very unresponsiveWe have both mailed and emailed the documents they requested that itemizes our loss and the amount they oweBut they have not informed us of when and how we shall be paidThey also have not informed us of how much reinbursement they are going to issue, so we are still left unsure if they are going to properly cover the damages owed to usThere communication is horrible for a company that has done so wrongThey are completely unsympathetic to the way we have been treated and continue to treat us and their responsibility to safely and accurately transport our luggage as issues that can be disregarded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID ***.Sincerely,*** ***
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because:
I have not gotten a resolution yetI submitted the receipts of items I bought in Marrakech, my bag tag, and a form detailing the items on
the receipts on 12/**/to Nancy C*** at Royal Air Maroc officeI am yet to hear from themAs soon as I do, I will give you an update
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because: they send me before I write this complain but nothing has been resolved ,because they don't fallow their own policy for luggage
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID ***.Sincerely,
*** ***
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID ***, however my complaint has NOT been resolved because:
I received my luggage to which my clothing was destroyed. I was not able to receive a report from the airport and Royal Air
Maroc did not inform me until I called as to what information I needed to claim for damaged luggage.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Royal Air Maroc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,Rahul S[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,
[redacted]
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Almost one month later and I do not have my Two bags or refund.
In order for the Revdex.com to...
appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
At this time, I have been contacted directly by Royal Air Maroc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for contacting.Royal Air Maroc has reached out to us but they have not paid the claim or informed us of when the issue will be resolved. They have asked us to send all of the documents which I have sent multiple times, but they do not respond to any of our questions to let us know when they intend to pay or how much they will pay. Also, they repeated ignore our phone calls and emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] Hello. Royal Air Maroc didn't respond to my email that's why I've been checking my emails a lot lately to see if you respond to me back. Their customer service is bad, not only they ignore my emails but never give me a satisfying answer since then
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Royal Air Maroc regarding complaint ID [redacted].Sincerely,
[redacted] I have not been contacted by the airlines. I called the N.Y. office after I contacted you and was told I would have to wait up to 30 days to get a...
response. My daughter received a response from them and I used her letter to send to my travel insurance agency. I am hoping they will accept her letter to get my refund. I contacted Vayama, the travel agency I booked the tickets thru and Royal Air told them my flight had left. The letter my daughter received from Royal Air stated our flight did not leave and we were sent to the wrong gate by Royal Air. I am waiting on my travel insurance to see if they contacted Royal Air because I don't know what Royal Air will tell them as we have been told two completely different things. I haven't heard anything from the airlines myself.