Middletown Ford

SUBJECT: Complaint ID [redacted] , [redacted] The Ford Motor Company recall was performed on the Winstar back in October, The recall was performed per the Ford Motor Coinstructions, and paid for by Ford Motor CoAccording to Ford Motor Company, the recall was a safety recall, and was intended to prevent a loss of steering control and increased risk of a crash if the subframe were to breakIt appears that the recall repair performed as intendedWe made two inquiries with Ford for additional assistance for the vehicle, and they were declinedAnother Ford representative has told us that she has been trying to reach the customer, but the customer has not respondedWe also gave the customer an estimate to replace the subframe with a substantial savings from what the dealer quoted them on their trip.We do not feelthat we owe the customer anything else

In total, I reject the answerSome aspects of the answer are correct, however the accessories to the F-were misrepresented and I was told that my phone would display onto the sync system screen for navigation.There is no confusion with the EscapeWhile we were there to look at the escape, I told the salesman then my sync didn't do what he said it wouldThis is when the whole issue of my phone not being the correct phone startedAfter this contact I called the Ford help line and they said my phone was too old, and then when that didn't work, I was told to wait for an update that would be available by the end of the year.While I understand Middletown Ford can't control Ford Corporate, I do believe there are solutions available to remedy this situationThe salesman did represent the sync version my truck has as being able to use the navigation from my phone including the viewing of maps on the console through blue-toothThis is the reason I didn't look for other truck with the navigation included.I have not scheduled an appointment to bring the truck in for reviewI have talked to the service manager twice and have not come to an agreement on a fix.I do believe that I was misled as to the accessories of the truck during the sale [redacted]

Update: [redacted] Complaint # [redacted] I went to Middletown Ford today to try to resolve our issueThey looked at the truck and said they can't do anything now and asked me to wait two weeksI agreed to wait and see what solution they can come up with to solve the problemI did say that I didn't want these two weeks to turn into months.Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] In total, I reject the answerSome aspects of the answer are correct, however the accessories to the F-were misrepresented and I was told that my phone would display onto the sync system screen for navigation.There is no confusion with the EscapeWhile we were there to look at the escape, I told the salesman then my sync didn't do what he said it wouldThis is when the whole issue of my phone not being the correct phone startedAfter this contact I called the Ford help line and they said my phone was too old, and then when that didn't work, I was told to wait for an update that would be available by the end of the year.While I understand Middletown Ford can't control Ford Corporate, I do believe there are solutions available to remedy this situationThe salesman did represent the sync version my truck has as being able to use the navigation from my phone including the viewing of maps on the console through blue-toothThis is the reason I didn't look for other truck with the navigation included.I have not scheduled an appointment to bring the truck in for reviewI have talked to the service manager twice and have not come to an agreement on a fix.I do believe that I was misled as to the accessories of the truck during the saleRegards, [redacted]

SUBJECT: [redacted] Complaint # [redacted] We have looked into the customer's issueThere may have been some confusion since the customer purchased two vehicles within a few weeksThe Escape they purchased has the features they are referring toWe are told that the F-they purchased will have the feature when an update is released by Ford Motor CompanyWe do not have any control over when Ford Motor Company releases an update.The salesperson told the customer that people were using their smartphones more than in vehicle navigation, and that his phone would give turn by turn directions through the sync system as long as it was connected via BluetoothTurn by turn directions is audio only, and does not show a map like navigation,The customer has already scheduled to bring the vehicle to review their issues, but it seems that Ford Motor Company has already given them an answer directly,I have also attached a copy from a display item that explains the limitations