Middletown Honda

[redacted] [redacted] On April **, Customer Diane Westerback brought her Honda Accord with 127,miles in for serviceRO number [redacted] shows that the customer came in with SRS light on, Service computers were down and customer was advised that we could not check the light at that time Customer requested to have New York State inspection and oil change and was advised that New York State inspection could not be completed as her monitors were not ready resulting from the fact that her battery had been disconnected or that she had a check engine light on at the time [redacted] returned on April **, RO number [redacted] to have SRS light checkedCustomer was advised that car showed codes for SRS unit being faulty and seatbelt buckle deployment, resulting from a previous accidentAt this time customer had us replace the SRS unit, seatbelt (replaced as a good will gesture at no cost to the customer$cost to dealer), as well as preformed NYSI which uncovered required repairs of burnt out headlight bulbs, wiper motor and linkage assembly, The customer also had her left and right E brake cables replaced as they were frozen, and front struts which were leakingCustomer was brought out to the vehicle where she was shown the issues with the vehicle before repairAll repairs were approved by the customer prior to completion [redacted] has received more than $in discounts for necessary repairs to her vehicleShe received a discount of $as well as a good will replacement of the seatbelt a cost of $ For questions or additional concerns please contact Maribel D [redacted] at ###-###-####

The business states that they have delivered your check directly to you this morning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]#1) I do not have a check and if the check from Middletown #2) It only takes two business days for be delivered from anywhere in the country It certainly does nt take a week.#3) Why did it take from May **, to July **, (according to Honda) for a check to be sent?#4) I asked to have my credit card credited back I have no idea why Honda would send me a check.#5) where is the check?I will not continue to play games with Honda I am very upset that a month and a half after an agreement, Honda decided to start playing the check is in the mail games ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below:
The customer's complaint has been addressed and resolved to the customer's satisfaction which was done prior to this notification

This is our response to the above complaint #***We did check our records and can prove that original Honda wipers have been billed on invoice # ***That being said we would still like to help our mutual customer as a onetime good willI will refund the funds spent on the wipers,
invoice # *** for the amount of $52.26, including taxThis effort is to maintain our highly respected A+ status

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is accepted by me; I am still concerned that I had originally paid for something that I obviously did not receive. I will take the credit back on my credit card, the one that was charged. Thank you.
Sincerely,
*** ***

This matter has been settled with *** *** on November *** with a company check for the amount of $288.00. I Mike G*** the service manager here at Middletown Honda personally hand delivered the check to the customer. Thank you!

The business states that they have delivered your check directly to you this morning.

[redacted]
 
 
 
[redacted]     On April **, 2016 Customer Diane Westerback brought her 2005 Honda Accord with 127,932 miles in for service. RO number [redacted] shows that the customer came in with SRS light on, Service computers were down and...

customer was advised that we could not check the light at that time.   Customer requested  to have New York State inspection and oil change and  was advised that New York State inspection could not be completed as her monitors were not ready resulting from the fact that her battery had been disconnected or that she had a check engine light on at the time   [redacted] returned on April **, RO number [redacted] to have SRS light checked. Customer was advised that car showed codes for SRS unit being faulty and seatbelt buckle deployment, resulting from a previous accident. At this time customer had us replace the SRS unit, seatbelt (replaced as a good will gesture at no cost to the customer. $131.99 cost to dealer), as well as preformed NYSI which uncovered required repairs of burnt out headlight bulbs, wiper motor and linkage assembly, The customer also had her left and right E brake cables replaced as they were frozen, and front struts which were leaking. Customer was brought out to the vehicle where she was shown the issues with the vehicle before repair. All repairs were approved by the customer prior to completion.   [redacted] has received more than $450 in discounts for necessary repairs to her vehicle. She received a discount of $329.19 as well as a good will replacement of the seatbelt a cost of $131.99.   For questions or additional concerns please contact Maribel D[redacted] at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]#1) I do not have a check and if the check from Middletown.  #2) It only takes two business days for be delivered from anywhere in the country.  It certainly does nt take a week.#3) Why did it take from May **, 2015 to July **, 2015 (according to Honda) for a check to be sent?#4) I asked to have my credit card credited back.  I have no idea why Honda would send me a check.#5) where is the check?I will not continue to play games with Honda.  I am very upset that a month and a half after an agreement, Honda decided to start playing the check is in the mail games.  ?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a car on 10/**/14 and gave them a check from [redacted] for the total amount of the car. They told me to pick up the car on 10/**/14. When I called to pick up the car, they told me that I can't pick it up so they can make sure that the check has cleared. I called [redacted] and they said that they have already released the funds. I called dealership back to pick up the car and they said that they don't have any way to find out if the check has cleared. They wanted me to tell [redacted] to call the director of finance in Middletown Honda to let them know that the funds have been released. Up to this date, they still do not want to release the car and it is paid in full. They want me to wait 10 more business days. When they had originally told me that I could pick it up last Friday.Desired Settlement: I want to pick up my car

Business

Response:

The business has responded. Please see below:

The customer's complaint has been addressed and resolved to the customer's satisfaction which was done prior to this notification.

Review: I went to Middletown Honda today 5/**/15 to have an oil change and the two front wiper blades replaced. When I received a call back from them stating that my vehicle was ready I was told the amount I owed for $92.49. I asked what cost so much and was told the arms of the wiper blades were not Honda items and they needed to be replaced along with the actual wiper blades. Both were replaced by Honda items. This is my problem the last time I had the wiper blades replaced by Middletown Honda on January **,2013 I was told the same thing and at the time I was told that the arms and wiper blades were replaced with Honda arms & wipers. My vehicle has not had anyone else change the wiper blades so Middletown Honda charged me to items I did not receive on January **, 2013 and again today. I have the Middletown Honda receipt for both repair cases and the wiper & arm numbers are the same item numbers for both repairs. Why am I being charged for an item and then told I don't have the item I paid the next time there is a problem with the item? January **, 2013 - Items - #1- 1-76630-S6M-305 Blade WSW (500MM)January **, 2013 - Items - #2- 1-76620-S9A-306 Blade SWS (525MM)May **, 2015 - Items - #1 - 766-30-S6M-305 Blade WSW (500MM)May **, 2015 - Items - #2 - 76620-S9A-306 Blade WSW (525MM) Both are the exact same items so, if my wiper blades and arms were replaced with Honda items on January **, 2013 why was I charged to replace the items with Honda parts? I paid for Honda wiper blades and arms on January **, 2013 why wasn't I given the items I paid for? Since I got the exact same items this time I am at a loss either they are Honda items or they are not? They can't be Honda parts when I paid for them but when they need to be replaced they are not Honda parts. I am told the high cost is because I am receiving Honda parts that were not on the vehicle at the time the wiper blades and the arm are replaced. This was told to me on both repair dates and the receipt shows the same itemDesired Settlement: I want to be refunded for both times, January **, 2013 and May **, 2015, that I was charged for Honda items that I obviously did not receive. I also want to be refunded for all items on the both invoices as I have had to spend time correcting consumer abuse 1/**/13 - Invoice #[redacted] for $114.26 and May **, 2015 - Invoice #[redacted]for $92.49 for a total of $206.75. Unfortunately, ripping off consumers is not profitable for any business once the word gets out.

Business

Response:

This is our response to the above complaint #[redacted]. We did check our records and can prove that original Honda wipers have been billed on invoice # [redacted]. That being said we would still like to help our mutual customer as a onetime good will. I will refund the funds spent on the wipers, invoice # [redacted] for the amount of $52.26, including tax. This effort is to maintain our highly respected A+ status.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is accepted by me; I am still concerned that I had originally paid for something that I obviously did not receive. I will take the credit back on my credit card, the one that was charged. Thank you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]#1) I do not have a check and if the check from Middletown. #2) It only takes two business days for be delivered from anywhere in the country. It certainly does nt take a week.#3) Why did it take from May **, 2015 to July **, 2015 (according to Honda) for a check to be sent?#4) I asked to have my credit card credited back. I have no idea why Honda would send me a check.#5) where is the check?I will not continue to play games with Honda. I am very upset that a month and a half after an agreement, Honda decided to start playing the check is in the mail games. ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business states that they have delivered your check directly to you this morning.

Review: I purchased my last vehicle through Middletown Honda, and my wife leased her previous honda with them. Between the two of us we have owned 5 hondas. My wife and I were both ready to purchase two new honda vehicles. I informed my last salesman [redacted] that I would be purchasing a 2013 Honda Civic SI sedan within mid to early August, and my wife was going to purchase a 2013 Honda CR-V around [redacted] or [redacted]. Thats over $50,000 one two-couple family within three months. I told him I had already contacted several Honda dealerships in the area to get the most competitive price. After sending him one offer I had received, he provided me with an out-the-door price for my vehicle that was a very competitive offer of $22,271.50 via email. After receiving the offer (approx. a week later), he called me to see if I had reviewed his offer. I made him confirm the price verbally to make sure that was the final price. After about a week, I decided to setup an appointment to test drive the vehicle. I arrived at Honda at 6pm to test drive the vehicle. After test driving the vehicle, we discussed the finalized price we had discussed multiple times. I decided to pull the trigger on the transaction after being at the facility for approx an hour. About midway through filling out all pertinent paperwork and answering the applicable questions, He looked at the price he had confirmed to me in email and told me he would be right back. Upon returning, He told me he could not honor that price, and that the-botto-line car price would be $24,271.50. He informed he made a $2000 mathematical error. I told him that was unacceptable; he asserted that I should have seen the math not adding up. I countered his claim with he should have known the-bottom-line price of the vehicle, for he has worked their since I bought my previous Honda in 2005. He stepped away again to speak to a sales manager, at which point I heard him say he was sorry to his sales manager. He came and apologized to me and informed me he could not provide the price we had confirmed on several occasions. I left angry and frustrated. Below is the email he sent: Dear [redacted], Nice speaking earlier, and I appreciate the opportunity to work with you once more. Regarding the 2013 Civic Si 4dr - Black (1) Best point of all... I currenly have the vehicle in-stock. (2) Pricing on your vehicle is as follows: $ 23,505 - MSRP $ 21,895 - DEALER INVOICE ** ALSO: $500 "Flex Cash" discount (as available) I know you received a price of $21,395 from NJ ,but understand that the $500 flex discount is actually applied to the NET TOTAL (as money down) after price, taxes and all fees are added... Their contract will actually show $21,895 (their difference changes the taxes, and is misleading) That said, my price to you would be $22,195 with the additional $500 discount to be applied and dicounted from the net amount (as available). Although the price is different by $300, please ask the NJ dealership for a TOTAL OUT-THE-DOOR cash price INCLUDING ALL FEES .. as in the exact amount you would need to wirte a check for if you were paying cash. Here are my numbers: $22,195.00 CIVIC Si $ 1,804.00 TAX (Orange Cty @ 8.125%) $ 75.00 DOCUMENTATION FEE $ 175.00 REGISTRATION (ASSUMING NEW PLATES) $ 10.00 NY STATE INSPECTION $ 12.50 NY STATE TIRE TAX ========= $22,271.50 IMPORTANT NOTES: - Your vehicle will be already be NYS registered and inspected when you pick it up from us - You will still need to get your vehicle inspected (on your own) if picking up out-of-state - NJ dealerships typically charge upwards of $299 for the DOCUMENTATION FEE (we ask only $75) - Financing with Honda in NY will include "GAP INSURANCE" - you will potentially be liable, or have to pay extra for it if you buy from a NJ dealership. Added it up over years financed = YOU PAY MORE. Considering all the differences, most people find our pricing to be more than competitive ~ if not cheaper, more convenient, and more straight-forward in the end. ** FLEX CASH is LIMITED.. and is only "as available" ... once it's gone, it's gone (I'm sure their quote had a timeframe or stipulation stated) I look forward to your reply, and the chance to work with you once more. Sincerely, [redacted] & Leasing Consultant Direct: [redacted]Desired Settlement: A price was confirmed to me via email, phone call, and in person. I feel as a passionate Honda owner, it makes no sense for a customer that would have purchased two brand new cars(one for me & one for my wife) to leave feeling let down. I don't think their resolution makes sense from a business or customer satisfaction stand point. I want them to honor the price we had agreed upon. Sincerely, Disappointed Lifetime Honda Owner

Business

Response:

In response to Complaint ID stated above is the following response:

• Mr. [redacted] contacted Middletown Honda via email.

• He was given several quotes.

• The quote in question was given to Mr. [redacted] with an itemized breakdown of selling

price, taxes and fees (see attached email).

• When the Salesperson totaled the prices, he inadvertently miscalculated .

• Mr. [redacted] came in and asked for Middletown Honda to honor the miscalculated total.

We explained to him, the selling price of the vehicle was correct.

• We apologized. We explained the typographical error to Mr. [redacted]. He declined to purchase the

vehicle.

At no time had Middletown Honda written a Buyer's Order and/or signed any Agreement of Purchase with Mr. [redacted].

Respectfully,

Business

Response:

Dear Mediator,

In response to your recent letter with additional concerns conveyed by the customer stated above, I would like to

reiterate that at no time was a price misquoted by our salesman. This customer was given an itemized bill with a

breakdown of the correct selling price, taxes and fees. As was stated in our previous response it was a simple

mathematical error in totaling the correct itemized list of numbers that led to the misunderstanding. This was explained

to Mr. [redacted] who admitted to us he was aware of the miscalculation when he called to confirm the price a second time but he

failed to point this out to our salesperson. Every courtesy and consideration was extended to Mr. [redacted]. We were unable to

sell the vehicle at the price he was suggesting as it was well below our cost. At this point we regret that we are not willing

to do business with this customer. We know he tried to take advantage of a simple typographical error .Trust is a two way

street and we feel any dealings with him in any way would be a bad business decision.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because the response is not accurate. Per my conversation with the salesman, the itemized billing did not add up to the correct selling price. Per the salesman, the itemized billing did not accurately represent all discounts applied to the final out-the-door cost of the car in question. The mathematical error was never explained to me on the phone or anytime previous to me entering the premise of Middletown Honda. Let me be very clear, I did realize the math did not accurately depict the bottom line sales number, but the only reason I did not question it was because the salesman had informed me the "flex dollars" had not been applied to the breakdown in question. The salesman had knowledge of my intentions to purchase two vehicles within a three month span. I perceived the sum total as representing a competitive price in order to foster repeat business. The last time I purchased a car was in 2005 from Middletown Honda, and I am sure representatives of the dealership have no record of me being disingenuous during that transaction. The fact of the matter is purchasing a new car does not happen very regularly in my family, and I would venture a guess it doesn't happen often to the average consumer as well. Despite what Middletown Honda might percieve, I am a very honest and easy going human-being. I have a limited experience of purchasing brand new cars and had no ulterior motives. Based on what I was presented with and what the dealership I wound up purchasing my car (Paramus Honda) percieved, Middletown Honda used the misrepresentation of the final price as a sales tactic to get me to throw away competitor offers and get me in the dealership. I detest the notion in anyway that Middletown Honda would characterize me as untrustworthy. Their previous response represents their lack of understanding of the situation and their lack of true customer service. I will continue to tell my story, and I hope by telling it no other consumer will ever have their character questioned by Middletown Honda.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I hit 2 deer with a car I leased from [redacted] in April of 2015. I brought the car to them hoping it would easier and felt like I could trust them enough to do a good job. It took 8 weeks for me to get my car back. Not only that but when my insurance stopped paying my rental after 30 days, they told me they would reimburse me for anything I had to spend out of pocket. I was told this by Frank a service advisor and the service manager at the time Craig. The whole time they had my car I would call for updates and not a soul would return my phone calls or numerous voice mails I left. I just wanted a date it would be done. That's it. When I finally was able to pick my car I brought the rental bill with and handed it to the service manager myself and never got reimbursed. The day I picked up the car they didn't even check it. The bottom cover of my car wasn't even fastened properly on my way home my car was sparking. I had to call them the next day to have it towed because the cover was stuck underneath and I was unable to get it loose. I was also afraid to damage my car anymore. They ended up fixing it for free and that took 2 weeks for a part to come in. It is now November and I still haven't gotten reimbursement for my rental. I have brought in a bill 4 times. The latest being Wednesday November [redacted], I spoke to a new service manager Mike and emailed him the bill again. He told Friday I would be able to get a check. I called twice on Friday and guess what no one answered or called me back. I just want my money and they can take their damn car because I will not be buying a thing from them EVER again.Desired Settlement: Pay my reimbursement and drop the charge for not buying the leased car.

Business

Response:

This matter has been settled with [redacted] on November [redacted] with a company check for the amount of $288.00. I Mike G[redacted] the service manager here at Middletown Honda personally hand delivered the check to the customer. Thank you!