Middy N' Me

Response taken via phone:Consumer sent the blouse back to the business via USPS Priority Mail [redacted] Business stated they would send the replacement Consumer has never received the blouse and would like the replacement sent to her

[redacted] ,I would like to respond to the complaint filed by [redacted] [redacted] on 2/28/against my company Middy N' MeIn [redacted] s complaint she states that she ordered a shirt from www.middynme.com and it took months to receive it.As you can see from the below screenshot she did order and pay for a shirt on May 17th [redacted] states in her complaint to the Revdex.com that it took almost months to receive her shirtThe below screen shots of her shipping label from our factory show the actual date her order shipped.I am providing different shots of the same ship label from USPSAs you can see clearly from the labels from USPS her shirt was shipped on 06/01/which is exactly days after her order was placed and actually in quite good time.We make it clear on every page of our web site including product pages that each shirt is cut sewn and made to order for each customerI am also including different screen shots of the delivery times stated on our website[redacted] also states very oddly that she did not wear the shirt for months since it wasn't the right season to wear it.So that being said, why didn't she contact us in Sept ?months after she received her shirt ?It's a short sleeved linen shirt for summer and she received it on June 1st so that makes no sense [redacted] states that she called me in NovemberShe actually called me in December around Christmas ( I could most likely get phone records to prove this ) after I called her in response to a uncalled for nasty FB message from her.I called her immediately which is how we take care of our customers here at Middy N' Me and was very patient with [redacted] and her extremely aggressive complaints[redacted] stated that she thought her linen shirt felt like burlap and was there anything she could do about it.Considering it was months after she ordered her shirt I could have easily said that I could not do anything for her.But I didn't because like I stated earlier that is not how we treat our customers here at Middy N' Me.I very cheerfully guided her through the process of trying to find out exactly what was wrong and even told her that it's possible her linen shirt could feel rough because of the nature of natural fibersYou can have ten rolls of Linen or cotton etccome form the same mill and all of them will be slightly different in weight, color, hand etc....So knowing this I told [redacted] I would be delighted to make another shirt for her ( note: we never had other complaints from shirts made from that particular roll of Linen ).I even told her I would send her a paid return ship label to send the original shirt back.Screen shot of that ship label:As you can see that Label was for 01/11/[redacted] never used this label[redacted] stated that I said I would send the return label with the new shirt.That is not our policy and silly to think I would make a new shirt for her without her returning the first shirt especially after months of her having the shirt.I never heard from [redacted] until Feb 24th.She called and said she never received the ship label most likely because she disliked our company so much she deleted our emailNot sure what that means ?She then proceeded to get really out of hand and just making no sense saying nasty things about our company.I told her to e-mail me from a new email so we could be sure she got her label :Note the subject line on Feb 24th" I want a new shirt and not in months" again lying about how long it took to get her order delivered and also completely different from the " almost months for delivery " that she states in her complaint against usAlso note that she states she " wants her new shirt " not a refund.This was her emailing me so I would have her correct email addressSo hostileTo be honest, very upsetting to be involved with someone so aggressive and unreasonable.I have never experienced this with a customer.Note the other e-mails asking her return label is.I told her we would get it to her in the next few days.We do have other business to attend to while trying to make [redacted] happy [redacted] also states that the quality of the shirt she received is horrible.Again not trueWe pride ourselves on making exquisitely cut, sewn and tailored shirts In fact we are well known for our quality and our very proudly made at our factory in South CarolinaI would defy [redacted] to find anyone that would say differently about our shirts.So now [redacted] has sent her shirt backClearly the shirt has been worn and washed but that's beside the point : )We will make her another shirt from a cotton linen blend this time which will be softer as we agreed on in our first call in December.She still won't be happy but at least we know we did all we could for her in good faith.I will not be giving [redacted] a refund[redacted] herself should be careful about what she is saying about our company as she goes about slandering us on social media.Thank you for your time Rhonda and please let me know if you need anything else from me.Have a lovely day, Kim

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

Response taken via phone:Consumer sent the blouse back to the business via USPS Priority Mail *** Business stated they would send the replacement Consumer has never received the blouse and would like the replacement sent to her.

Response taken via phone:Consumer sent the blouse back to the business via USPS Priority Mail *** Business stated they would send the replacement Consumer has never received the blouse and would like the replacement sent to her

** ***,I would like to respond to the complaint filed by *** *** on 2/28/against my company Middy N' MeIn ***s complaint she states that she ordered a shirt from www.middynme.com and it took months to receive it.As you can see from the below
screenshot she did order and pay for a shirt on May 17th 2017*** states in her complaint to the Revdex.com that it took almost months to receive her shirt. The below screen shots of her shipping label from our factory show the actual date her order shipped.I am providing different shots of the same ship label from USPSAs you can see clearly from the labels from USPS her shirt was shipped on 06/01/which is exactly days after her order was placed and actually in quite good time.We make it clear on every page of our web site including product pages that each shirt is cut sewn and made to order for each customer. I am also including different screen shots of the delivery times stated on our website.*** also states very oddly that she did not wear the shirt for months since it wasn't the right season to wear it.So that being said, why didn't she contact us in Sept ?months after she received her shirt ?It's a short sleeved linen shirt for summer and she received it on June 1st so that makes no sense. *** states that she called me in NovemberShe actually called me in December around Christmas ( I could most likely get phone records to prove this ) after I called her in response to a uncalled for nasty FB message from her.I called her immediately which is how we take care of our customers here at Middy N' Me and was very patient with *** and her extremely aggressive complaints.*** stated that she thought her linen shirt felt like burlap and was there anything she could do about it.Considering it was months after she ordered her shirt I could have easily said that I could not do anything for her.But I didn't because like I stated earlier that is not how we treat our customers here at Middy N' Me.I very cheerfully guided her through the process of trying to find out exactly what was wrong and even told her that it's possible her linen shirt could feel rough because of the nature of natural fibers. You can have ten rolls of Linen or cotton etccome form the same mill and all of them will be slightly different in weight, color, hand etc....So knowing this I told *** I would be delighted to make another shirt for her ( note: we never had other complaints from shirts made from that particular roll of Linen ).I even told her I would send her a paid return ship label to send the original shirt back.Screen shot of that ship label:As you can see that Label was for 01/11/2017*** never used this label.*** stated that I said I would send the return label with the new shirt.That is not our policy and silly to think I would make a new shirt for her without her returning the first shirt especially after months of her having the shirt.I never heard from *** until Feb 24th.She called and said she never received the ship label most likely because she disliked our company so much she deleted our email. Not sure what that means ?She then proceeded to get really out of hand and just making no sense saying nasty things about our company.I told her to e-mail me from a new email so we could be sure she got her label :Note the subject line on Feb 24th" I want a new shirt and not in months" again lying about how long it took to get her order delivered and also completely different from the " almost months for delivery " that she states in her complaint against us. Also note that she states she " wants her new shirt " not a refund.This was her emailing me so I would have her correct email addressSo hostile. To be honest, very upsetting to be involved with someone so aggressive and unreasonable.I have never experienced this with a customer.Note the other e-mails asking her return label is.I told her we would get it to her in the next few days.We do have other business to attend to while trying to make *** happy. *** also states that the quality of the shirt she received is horrible.Again not true. We pride ourselves on making exquisitely cut, sewn and tailored shirts . In fact we are well known for our quality and our very proudly made at our factory in South Carolina. I would defy *** to find anyone that would say differently about our shirts.So now *** has sent her shirt back. Clearly the shirt has been worn and washed but that's beside the point : )We will make her another shirt from a cotton linen blend this time which will be softer as we agreed on in our first call in December.She still won't be happy but at least we know we did all we could for her in good faith.I will not be giving *** a refund.*** herself should be careful about what she is saying about our company as she goes about slandering us on social media.Thank you for your time Rhonda and please let me know if you need anything else from me.Have a lovely day, Kim

** ***,I would like to respond to the complaint filed by *** *** on 2/28/against my company Middy N' MeIn ***s complaint she states that she ordered a shirt from www.middynme.com and it took months to receive it.As you can see from the below
screenshot she did order and pay for a shirt on May 17th 2017*** states in her complaint to the Revdex.com that it took almost months to receive her shirt. The below screen shots of her shipping label from our factory show the actual date her order shipped.I am providing different shots of the same ship label from USPSAs you can see clearly from the labels from USPS her shirt was shipped on 06/01/which is exactly days after her order was placed and actually in quite good time.We make it clear on every page of our web site including product pages that each shirt is cut sewn and made to order for each customer. I am also including different screen shots of the delivery times stated on our website.*** also states very oddly that she did not wear the shirt for months since it wasn't the right season to wear it.So that being said, why didn't she contact us in Sept ?months after she received her shirt ?It's a short sleeved linen shirt for summer and she received it on June 1st so that makes no sense. *** states that she called me in NovemberShe actually called me in December around Christmas ( I could most likely get phone records to prove this ) after I called her in response to a uncalled for nasty FB message from her.I called her immediately which is how we take care of our customers here at Middy N' Me and was very patient with *** and her extremely aggressive complaints.*** stated that she thought her linen shirt felt like burlap and was there anything she could do about it.Considering it was months after she ordered her shirt I could have easily said that I could not do anything for her.But I didn't because like I stated earlier that is not how we treat our customers here at Middy N' Me.I very cheerfully guided her through the process of trying to find out exactly what was wrong and even told her that it's possible her linen shirt could feel rough because of the nature of natural fibers. You can have ten rolls of Linen or cotton etccome form the same mill and all of them will be slightly different in weight, color, hand etc....So knowing this I told *** I would be delighted to make another shirt for her ( note: we never had other complaints from shirts made from that particular roll of Linen ).I even told her I would send her a paid return ship label to send the original shirt back.Screen shot of that ship label:As you can see that Label was for 01/11/2017*** never used this label.*** stated that I said I would send the return label with the new shirt.That is not our policy and silly to think I would make a new shirt for her without her returning the first shirt especially after months of her having the shirt.I never heard from *** until Feb 24th.She called and said she never received the ship label most likely because she disliked our company so much she deleted our email. Not sure what that means ?She then proceeded to get really out of hand and just making no sense saying nasty things about our company.I told her to e-mail me from a new email so we could be sure she got her label :Note the subject line on Feb 24th" I want a new shirt and not in months" again lying about how long it took to get her order delivered and also completely different from the " almost months for delivery " that she states in her complaint against us. Also note that she states she " wants her new shirt " not a refund.This was her emailing me so I would have her correct email addressSo hostile. To be honest, very upsetting to be involved with someone so aggressive and unreasonable.I have never experienced this with a customer.Note the other e-mails asking her return label is.I told her we would get it to her in the next few days.We do have other business to attend to while trying to make *** happy. *** also states that the quality of the shirt she received is horrible.Again not true. We pride ourselves on making exquisitely cut, sewn and tailored shirts . In fact we are well known for our quality and our very proudly made at our factory in South Carolina. I would defy *** to find anyone that would say differently about our shirts.So now *** has sent her shirt back. Clearly the shirt has been worn and washed but that's beside the point : )We will make her another shirt from a cotton linen blend this time which will be softer as we agreed on in our first call in December.She still won't be happy but at least we know we did all we could for her in good faith.I will not be giving *** a refund.*** herself should be careful about what she is saying about our company as she goes about slandering us on social media.Thank you for your time Rhonda and please let me know if you need anything else from me.Have a lovely day, Kim