Midland Auto Sales

NO Advertising issue, no Customer service issue, no guarantee and no Warranty issues IT’S all customer issues! Customer Scam, Scam, trying to pay less for top quality work Customer called in a few times to get a quote for pricing and made an apptfor Tinting the rear windows only, never the front doorsCustomer assumed were includedWhen apptdate arrived customer was upset because she wanted all the windows Tinted for $and was explained again on the pricingShe never mentioned she wanted the front doors Tinted over the phoneCustomer never mentioned front doors when made apptBut customer still decided to Tint the rear windows on her new [redacted] accord for $and signed Authorization for the work to be doneEvery customer has a choice Make your choice and don’t complain about it laterCustomer also wanted to add front doors but wanted us to match price from husbands previous tinted car by us for $and said we should match the price because her husbands car was more expensive then hersWe told her we couldn’t because we don’t charge by the value of the car, we charge by the size and quantity of the windows it hasA few customers will try to include the front doors, when calling in for rear window pricing onlyNO SCAM Honest work done and honest pricingCustomer still complaining and arguing price issue, but still authorized to add front doors to receipt, $additional and agrees on the price againShe said one of the workers was going to match that $price, not true the employee was going to ask but no guarantee, didn’t promise and employee has no authorization to lower price, and couldn’tBut customer still authorized work to be doneMeaning no problem everything fineUntil she picks up the car and only tries to pay $and says that’s all she has, nothing moreSCAM, SCAM and again SCAM Really on a new car, were we did top workmanship, top quality film and at the best shop in SacramentoThere are more shops that charge more and use lower quality film and bad workmanshipThat’s the reason you bought the car to use and all your previous cars to get Tinted hereHere’s an explanation why we couldn’t match your husbands carYou husbands car window tinting price is for a door coupe, and the [redacted] accord is a door sedanHe has rear wing windows and you have wing windows too but with full roll up doorsRear windows compared to rear windows on a coupeRemember quantity and size, it gets priced not value of car!! Also we run different specials threw out the yearYou kept arguing and arguing that his car was more expensive and yes it is very much and that’s how you can tell we are Honest and been doing window Tint for yearsWe didn’t charge him more and we don’t take advantage of woman like you said we doWe have a huge female customer base because they trust us not to be overchargedBut you kept getting madder and madder because you didn’t have it your way so you charged the remainder price of the receipts, which was $dollars, yes $dollars for your car with more windows not bad price, but not to youAfter you paid you threatened us saying you were going to put a bad review on yelp that it would Hurt our business because we didn’t give you the $pricingNot fair and not right by customerThis situation is plain and simpleCustomer agreed on price, price on receiptCustomer signed receipt, customer added front doors for additional amount and signed receiptOnce every months there is a customer that tries to scam us All customer have choices no excusesNot because you had to leave out of town or what ever your story isYou have CHOICES, PLAIN and SIMPLE

In Response: To this customers experience at Southside Tinting & Tunes, we strive to offer the best product and service to all our customersIn regards to ***'s experience the time given on completion of his car was a rough time not an exact time of about 1/hrsThe customer knew and acknowledged and agreed we would give him a call when nearing of completion of the carWhen [redacted] arrived to pick up his vehicle he became very adjective, disrespectful and very Rude, because his car wasn't ready and him knowing he didn't receive a call as he was told he would receive when finishedHe also started very loudly talking about his personal issues, because his car wasn't ready and it was going to cost him money and continued on be rude, car was finished paid and left after about minutes of his arrivalWhen [redacted] returned the next day for tint touch up, he continued on be rude and impolite, touch up was still done and he leftA few days later he came again to complain about the bubbles which weren't any and it got explained that window tint can not be 100% perfect and not 100% flawless as he wanted it to be and then again [redacted] continued to be even more louder and disrespectful and using foul language and coursing and the owner [redacted] also started tell customers entering the business not to do business here, with the rudeness, respectfulness,foul language and coursingThat's why no more service was givenThis is the type of man he is, he may get away with this at other major stores but not hereLike he said(Boat has shipped) and he's all alone in it

I am rejecting this response because: first of all I use no derogatory language at all and the owner is lying in regards to the time he told me it would take hours to two and a half hours I drop my car off at which was the schedule appointment I showed up at my car was not done the owner in his haste to get my car finished Rush the job therefore there's plenty of imperfections in my car I am a manager at the company that I work for I have a very good command of the English language so there's no need for me to use any derogatory language and trying to get a situation resolved the manager / owner was an it and was upset because I was holding him to his time I gave the man an additional one and a half hours in my car still wasn't there and because I address that with him he developed an attitude and *** rushed my car to get it out that's why we have a problem so if he doesn't give you my money back which I have found out in order to do it correctly it has to be moved removed and redone which is more than additional $so I'm looking for a total refund or I will be standing in front of this man's store with a sign picketing telling everybody to look at the job that he did to my car and I'm serious as a heart attack so you might want to convey that to him

Business states, "If he does not want to bring the vehicle back here to fix the tint, under that warranty he can call the 1-number and find another location to fix the issueThe warranty expressed on the card applies to the actual manufacturer of the film of the tintConsumer is given the option to take it to any business that carries that specific brand of film so the warranty can be honoredThe consumer issues do not pertain to the actual installation performed by the business, actual issues are regarding dirt specs that the business has no control over."

In Response: To this customers experience at Southside Tinting & Tunes, we strive to offer the best product and service to all our customers. In regards to [redacted]'s experience the time given on completion of his car was a rough time not an exact time of about 2 1/2 hrs. The customer knew and...

acknowledged and agreed we would give him a call when nearing of completion of the car. When [redacted] arrived to pick up his vehicle he became very adjective, disrespectful and very Rude, because his car wasn't ready and him knowing he didn't receive a call as he was told he would receive when finished. He also started very loudly talking about his personal issues, because his car wasn't ready and it was going to cost him money and continued on be rude, car was finished paid and left after about 20 minutes of his arrival. When [redacted] returned the next day for tint touch up, he continued on be rude and impolite, touch up was still done and he left. A few days later he came again to complain about the bubbles which weren't any and it got explained that window tint can not be 100% perfect and not 100% flawless as he wanted it to be and then again [redacted] continued to be even more louder and disrespectful and using foul language and coursing and the owner. [redacted] also started tell customers entering the business not to do business here, with the rudeness, respectfulness,foul language and coursing. That's why no more service was given. This is the type of man he is, he may get away with this at other major stores but not here. Like he said(Boat has shipped) and he's all alone in it...

NO Advertising issue, no Customer service issue, no guarantee and no Warranty issues… IT’S all customer issues! Customer Scam, Scam, trying to pay less for top quality work . Customer called in a few times to get a quote for pricing and made an appt. for Tinting the rear windows only, never the...

front doors. Customer assumed were included. When appt. date arrived customer was upset because she wanted all the windows Tinted for $169 and was explained again on the pricing. She never mentioned she wanted the front doors Tinted over the phone. Customer never mentioned front doors when made appt. But customer still decided to Tint the rear 5 windows on her new [redacted] accord for $169 and signed Authorization for the work to be done. Every customer has a choice… Make your choice and don’t complain about it later.. Customer also wanted to add front doors but wanted us to match price from husbands previous tinted car by us for $220 and said we should match the price because her husbands car was more expensive then hers. We told her we couldn’t because we don’t charge by the value of the car, we charge by the size and quantity of the windows it has. A few customers will try to include the front doors, when calling in for rear window pricing only. NO SCAM Honest work done and honest pricing. Customer still complaining and arguing price issue, but still authorized to add front doors to receipt, $70 additional and agrees on the price again. She said one of the workers was going to match that $220 price, not true the employee was going to ask but no guarantee, didn’t promise and employee has no authorization to lower price, and couldn’t. But customer still authorized work to be done. Meaning no problem everything fine. Until she picks up the car and only tries to pay $220 and says that’s all she has, nothing more. SCAM, SCAM and again SCAM… Really on a new car, were we did top workmanship, top quality film and at the best shop in Sacramento. There are more shops that charge more and use lower quality film and bad workmanship. That’s the reason you bought the car to use and all your previous cars to get Tinted here. Here’s an explanation why we couldn’t match your husbands car. You husbands car window tinting price is for a 2 door coupe, and the [redacted] accord is a 4 door sedan. He has rear wing windows and you have wing windows too but with full roll up doors. Rear 5 windows compared to rear 3 windows on a coupe. Remember quantity and size, it gets priced not value of car!! Also we run different specials threw out the year. You kept arguing and arguing that his car was more expensive and yes it is very much and that’s how you can tell we are Honest and been doing window Tint for 27 years. We didn’t charge him more and we don’t take advantage of woman like you said we do. We have a huge female customer base because they trust us not to be overcharged. But you kept getting madder and madder because you didn’t have it your way so you charged the remainder price of the receipts, which was $19 dollars, yes $19 dollars for your car with more windows not bad price, but not to you. After you paid you threatened us saying you were going to put a bad review on yelp that it would Hurt our business because we didn’t give you the $220 pricing. Not fair and not right by customer. This situation is plain and simple.. Customer agreed on price, price on receipt. Customer signed receipt, customer added front doors for additional amount and signed receipt. Once every 2 months there is a customer that tries to scam us… All customer have choices no excuses. Not because you had to leave out of town or what ever your story is. You have CHOICES, PLAIN and SIMPLE.