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Midland States Bancorp Inc

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Midland States Bancorp Inc Reviews (2)

Initial Business Response /* (1000, 5, 2015/11/27) */
Contact Name and Title: [redacted], Compliance Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@midlandsb.com
Midland States Bank began addressing Ms. [redacted]'s concerns after being contacted by her on November 12, 2015. The loan...

servicing system has been updated to reflect the application of payments pursuant to her instructions, late fees have been deleted, and credit reporting agencies will have received updated credit reporting information by the end of November. Customer Care has scheduled a follow-up phone call with Ms. [redacted] on December 1st.
Initial Consumer Rebuttal /* (3000, 13, 2015/12/28) */
On December 26, 2105 I received a bill from this company indicating I had only made a partial payment in November 2015. That is not true I made a full payment plus an additional $48. This has caused my credit rating to decrease. I don't know what they are doing with my money or where they are placing these payments.

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@midlandsb.com
We acknowledge the validity of the consumer's complaint and have apologized to the consumer for the untimely communications and the delay...

in release of the insurance proceeds. The funds were mailed to the consumer with next day delivery on Monday, August 31, 2015. We have also revised our procedures with the intent of preventing such problems from occurring in the future.

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Address: 1201 Network Centre Dr, Effingham, Illinois, United States, 62401-4602

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