Midland States Bancorp

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@midlandsb.com We acknowledge the validity of the consumer's complaint and have apologized to the consumer for the untimely communications and the delay in release of the insurance proceedsThe funds were mailed to the consumer with next day delivery on Monday, August 31, We have also revised our procedures with the intent of preventing such problems from occurring in the future