Midland Steel Co

[redacted] has been contacted by phone and notified that a refund check in the amount of $will be issued on Monday, November 17, He should receive the check via ***Please close the complaint file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The Creole on Yorktown Management is not telling the truth concerning the plumbing problems that I experienced in my apartment On May 18, I called into the office concerning my toilet overflowing under service issue # ***-*, I just moved into the apartment on May 10, Just to list other plumbing and other toilet service issue [redacted] [redacted] I had to file an insurance claim because of the plumbing problems that wet up my clothes, shoes & carpet wet in living room & both bedroomsNot to mention the awful sewer smell late at night MrsJackie at the Corporate office called me on Nov 3, concerning my compliant, but I never got a promise follow up call back ( That she promised) Come to find out that Jackie no longer works for the Corp office but no one took the time to follow up with me which is not surprising at allI asked several time to get out of my lease because the plumbing problem and sewer smell that they could not be fixed, but was told No and was not allowed to move to a different apartment ( Unless I pay much more for rent than my sign lease amount of $1,074.) I had to push the issue of someone responded back to me concerning my plumbing problems and moveI have all of my service issue request concerning the plumbing problems I've been havingI had no other choice but to move for the health of my son and myselfI have e-mails that I can also submit from Diane which she only responded to two e-mailsI was forced to stay in any apartment that had serious plumbing problems which other residents have complained about alsoAnd I did inform the management office by e-mail that I was moving because of the sewer smell and plumbing problemsPlease note

Hello, Please see below the information I am aware of regarding [redacted] I have also attached emails sent to her for your reference The resident [redacted] worked with Jonathan [redacted] when she moved to the Ventana Apartment HomesThe carpet was being installed in her apartment early morning when [redacted] and other roommates arrivedShe was given a concession for her troubles during her move in the following monthDuring her tenancy with us at The Ventana complained about her windows and was not successful and resolving the matterSince this service was not addressed during her time with us, [redacted] was not charged any turnover (cleaning) costs for her apartment when she moved out In regards to the security deposit, [redacted] was sent her final statement via us mail and emailThese statements were sent to her on time, within the days allowedThe lease for [redacted] apartment did not expire until August 31, [redacted] and her roommates decided to break the current lease with us, with a move out date of June 1, The roommates paid rent only up to May 31, The move out occurred late in the evening on June 1, There was no rental payment made to account for the day of rentThe total for this one day of rent was $The total security deposit amount for this apartment home was $This amount along with the final water bill was immediately deducted from her account upon move out The Ventana did not charge the apartment any move out cleaning chargesThe only charges responsible to [redacted] was the down time from when they vacated on the 1st, to the when a new resident took possession of the apartment which was on the 6th [redacted] was only charged for days per her lease contract that she was and her roommates signed The Ventana has explained this matter to [redacted] on several occasions via email [redacted] however does not want to accept our answer and insists that somehow we owe her a refundWe have wished her the best and have been sympathetic during her stay but there is not much more we can offer to herThe Ventana has done everything we can in this matter Best Regards, Yolanda [redacted] Assistant Community Manager The Ventana

Sent: Wednesday, October 14, 3:PM To: drteam Cc: 'TFC - Shannon A***' ; Melanie M*** Subject: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Good
Afternoon, Please review the attached response to complaint #***Thank you Monica J*** | Property Manager on Memorial | the Finger Companies International Blvd| Houston, TX office: | fax: [email protected] | www.9900onmemorial.com

*** has been contacted by phone and notified that a refund check in the amount of $will be issued on Monday, November 17, He should receive the check via ***Please close the complaint file

[redacted] [redacted]  came into the office to turn her keys in .  She asked that  I go walk the apartment with her.   I wrote her forwarding address and phone number down to secure  information on where to send deposit.  Upon entering the apartment...

, there was a large black stain ; In front of where the couch would be . I stated I can look at the apartment but cannot give you a final sum .   We have a Carpet Company bid every move out for stains, pet charges and general cleaning.  She immediately started screaming that her religion does not allow a pet and  I will  not charge her anything!   I then made the statement that we could continue walking the apartment but she could not continue screaming and  making rude statements.  I then walked upstairs to the loft where there was yet another stain and she screamed “ That is Normal wear and tear”   I then walked downstairs  and I always take pictures and so I advised her to take  the same pictures with her cell phone. She then took pictures.  All along making rude comments ; We never took care of her ! .  We have answered every call she has ever made . Actually , I feel we have gone above and beyond ; Maintenance installed  new 2 inch wood blinds, New Stove , and a larger Microwave.  Maintenance will tell you that every time they went to her apartment she was very degrading.  Talking rudely and down to them.   Lastly, She had come home to a water leak from an adjoining apartment , Stated she was so upset that she could not cook.  It was after 6 PM , I was in the office and offered to go get her something to eat.  She said she is on a very special diet, I stated I could go to the store or to whatever restaurant she would like. She continued to yell.

[redacted] moved into The Creole On Yorktown Apartments on May 10, 2016. On November 4th 2016 we found her apartment vacant when delivering a delinquent rent notice.
The 1st service request was reported to our answering service on Sunday 05/17/2016 was for the kitchen sink that was...

clogged, Alex, one of our maintenance technicians responded to this call and unclogged the sink drain, cleaned the water from the floor and kitchen counter top. The 2nd request was on 05/19/2016 for the master bath room toilet overflowing, maintenance went to unstop the toilet and cleaned up the floor and wet vacuumed the carpet. On 06/23/2016 the office had scheduled to have our carpet company come to shampoo the carpet, install new pad in the master bath room vanity/bedroom. The 3rd request was on 07/08/2016 for the Kitchen sink leaking underneath, maintenance responded again on the same day to repair the kitchen faucet. The 4th request was submitted on 07/16/2016 for the guest toilet overflowing maintenance responded immediately to clean the toilet drain line. The 5th request was submitted on 07/29/2016 for the guest toilet overflowing, maintenance responded to immediately and unclogged the toilet. The 6th request was submitted on 08/18/2016 for the guest bathroom toilet stopped up, we unstopped the toilet and replaced it with a new one. The 7th request was submitted on 09/16/2016 for the doorbell not working, vertical blinds- replaced 2 slats and replaced AC filter. The 8th request was submitted on 09/20/2016 for the carpet to be shampooed which was also completed on the same day. The 9th request was submitted on 10/14/2016 for the master toilet stopped up and also the guest toilet reported flushes slow, maintenance responded right away, he checked both toilets and found them both to be working ok. The 10th request was submitted on 10/17/2016 by management to go in and inspect apartment due to sewer odors reported at night, I called [redacted] to let her know that we would be going in next week, I also asked resident on several occasions to call the office when she was smelling the odors at night so that we could send maintenance over to figure out where the odor was coming from and see if they smelled anything however she never called us.
The 11th request was reported on 10/24/2016 that the master bathroom toilet was stopped up, maintenance again reported right away and unclogged toilet. The 12th request was created by management on 10/27/2016 to replace the master bathroom toilet.
I had been in touch with [redacted] via email and phone, we have always sent maintenance out to take care of any maintenance requests very promptly. I spoke to [redacted] numerous times regarding the smell that she reported only in the evenings, and explained to her that she needed to call our office when she is smelling the odor so maintenance could go over to see if they could smell any odors. I had also called our plumbing contractor regarding the odors that [redacted] reported. He said that they could come from a wax ring which could have gone bad or is older and not tight any longer.
My supervisor did get in touch with [redacted] and it was at this time that [redacted] stated she was not living in the apartment.

Hello,
Please see below the information I am aware of regarding [redacted]. I have also attached emails sent to her for your reference.
The resident [redacted] worked with Jonathan [redacted] when she moved to the Ventana Apartment Homes. The carpet was being installed in her apartment...

early morning when [redacted] and other roommates arrived. She was given a concession for her troubles during her move in the following month. During her tenancy with us at The Ventana complained about her windows and was not successful and resolving the matter. Since this service was not addressed during her time with us, [redacted] was not charged any turnover (cleaning) costs for her apartment when she moved out.
In regards to the security deposit, [redacted] was sent her final statement via us mail and email. These statements were sent to her on time, within the 21 days allowed. The lease for [redacted] apartment did not expire until August 31, 2016. [redacted] and her roommates decided to break the current lease with us, with a move out date of June 1, 2016. The roommates paid rent only up to May 31, 2016. The move out occurred late in the evening on June 1, 2016. There was no rental payment made to account for the 1 day of rent. The total for this one day of rent was $102.30. The total security deposit amount for this apartment home was $500.00. This amount along with the final water bill was immediately deducted from her account upon move out.
The Ventana did not charge the apartment any move out cleaning charges. The only charges responsible to [redacted] was the down time from when they vacated on the 1st, to the when a new resident took possession of the apartment which was on the 6th. [redacted] was only charged for 4 days per her lease contract that she was and her roommates signed.
The Ventana has explained this matter to [redacted] on several occasions via email. [redacted] however does not want to accept our answer and insists that somehow we owe her a refund. We have wished her the best and have been sympathetic during her stay but there is not much more we can offer to her. The Ventana has done everything we can in this matter.
Best Regards,
Yolanda [redacted] Assistant Community Manager
The Ventana

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

There was a miscommunication between Ms. [redacted] and the Leasing Office regarding when the work would be completed. Although it was our error and we entered the apartment to complete the work on a different date than originally scheduled, it was with the intention to provide Ms. [redacted] with good...

customer service and to complete the work in a timely manner. We have discussed this miscommunication with Ms. [redacted] and have apologized for the error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards, The Creole on Yorktown Management is not telling the truth concerning the plumbing problems that I experienced in my apartment.  On May 18, 2016 I called into the office concerning my toilet overflowing under service issue # [redacted]-*, I just moved into the apartment on May 10, 2016. Just to list other plumbing and other toilet service issue [redacted] [redacted].  I had to file an insurance claim because of the plumbing problems that wet up my clothes, shoes & carpet wet in living room & both bedrooms. Not to mention the awful sewer smell late at night.  Mrs. Jackie at the Corporate office called me on Nov 3, 2016 concerning my compliant, but I never got a promise follow up call back ( That she promised) . Come to find out that Jackie no longer works for the Corp office but no one took the time to follow up with me which is not surprising at all. I asked several time to get out of my lease because the plumbing problem and sewer smell that they could not be fixed, but was told No and was not allowed to move to a different apartment ( Unless I pay much more for rent than my sign lease amount of $1,074.) I had to push the issue of someone responded back to me concerning my plumbing problems and move. I have all of my service issue request concerning the plumbing problems I've been having. I had no other choice but to move for the health of my son and myself. I have e-mails that I can also submit from Diane which she only responded to two e-mails. I was forced to stay in any apartment that had serious plumbing problems which other residents have complained about also. And I did inform the management office by e-mail that I was moving because of the sewer smell and plumbing problems. Please note