Midland Waste

Our Sales Rep has reached out to the customer last week in an attempt to resolve the issue He was headed out of town and they plan to touch base again upon his returnOur insurance carrier denied the claim because, in their opinion, there was no evidence to support (1) the excessive wind speed on the weekend identified nor (2) proof that our driver was responsible for the damage We understand that the customer may have video surveillance information to support his allegations and we are attempting to gain viewing access so that it can be reviewed by one of the managers We will continue to work with the customer to resolve the issue If we find that we are responsible, we will repair the damage

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Contact Name and Title: [redacted] - Coordinator Contact Phone: XXXXXXXXXX Contact Email: [redacted] @republicservices.com Due to the confusion we will issue a refund to the customer in the amount of $and continue to provide the yardwaste service through 12/31/ The service will start back up in the spring (4/1/16) at the price, unless the customer requests otherwise

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: ***/Sales Coordinator
Contact Phone: XXXXXXXXXX
Contact Email: ***@republicservices.com
I do show that the monthly rate was quoted as $per quarterHowever, we will refund the difference so that she will only
have paid $per quarter for the services that were provided during February through JuneWe will also refund the delivery fee and the service interruption feeWe will remove the cart this week at no chargeThe customer will recieve a refund check within days

Our Sales Rep has reached out to the customer last week in an attempt to resolve the issue.  He was headed out of town and they plan to touch base again upon his return. Our insurance carrier denied the claim because, in their opinion, there was no evidence to support (1) the excessive...

wind speed on the weekend identified nor (2) proof that our driver was responsible for the damage.   We understand that the customer may have video surveillance information to support his allegations and we are attempting to gain viewing access so that it can be reviewed by one of the managers.  We will continue to work with the customer to resolve the issue.  If we find that we are responsible, we will repair the damage.

Initial Business Response /* (1000, 5, 2015/11/24) */
Contact Name and Title: [redacted] - Coordinator
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@republicservices.com
Due to the confusion we will issue a refund to the customer in the amount of $24.29 and continue to provide the yardwaste...

service through 12/31/15.
The service will start back up in the spring (4/1/16) at the normal price, unless the customer requests otherwise.