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Midlothian Family Dentistry

14420 Sommerville Ct, Midlothian, Virginia, United States, 23113-6835

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Midlothian Family Dentistry Reviews (%countItem)

In December of 2017, I was evaluated by Dr. *** for mouth appliance used for sleep apnea. After the evaluation, the Dr. mentioned that I'm a good candidate for using the appliance and if for any reason it doesn't work for me, I will receive a full refund minus the cost of the appliance, which is about $***. After using the appliance for about 6 weeks and a visit to the Sleep Dr, it became clear that the appliance was not helping me. On February 17, 2018, I had a follow-up visit with Dr. ***. I informed him that the appliance was not helping my sleep apnea and causing me pain in my jaw muscles. The Dr. agreed to refund the $*** minus the cost of the appliance. I waited two weeks for the refund, but no refund or even a call from the Dentist office. I called to check, and that is when the run around started. I got all kinds of excuses for the delay. The Dr. is on vacation. The Accounts Manager is not in the office or with another client. Finally, after about three weeks, the Accounts Manager called me to tell me that the Dr. will refund $*** only. I asked to explain the $*** charge, she said I'm only the Messinger, "Lee" can answer this question, and she'll have him call me. Needless to say, Lee never called. On 4/ 2/2018, called to speak to Lee but, of course, he was busy. I left him a voice message requesting an itemized bill for the excessive charge. I did not get any calls or any explanation of the charge. I'm extremely disappointed with the practice and with Dr. ***. You would never guess he would be this manipulative.

Midlothian Family Dentistry Response • Apr 17, 2018

Dear Ms.:

Please s*** our reply to the complaint filed by Mr. *** (your case number ***). As stated in the reply, we will issue a refund to his lender on Wednesday, April 18th, as our accountant is out today. Please advise Mr. of this fact and also that we will be sending him his requested itemized transaction record as requested.

Thank you for bringing his complaint to our attention and for the opportunity to respond in kind. Should any party nd additional information or have further questions, please contact me at your convenience.

Cordially,
L
T. L A
Manager, Operations and Human Resources

14420 Sommerville Ct. Midlothian, VA 23113
(804) 897-7900
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Customer Response • Apr 19, 2018

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the offer made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards

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Address: 14420 Sommerville Ct, Midlothian, Virginia, United States, 23113-6835

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+1 (804) 897-7562

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