Midnight Oil Company

To Whom it may concern,I received the complaint filed by [redacted] in response it is Midnight Oil CoN/E Incpolicy that all customers receive a $.25/gal/on discount if payment is received at the time of deliveryMs [redacted] was given this option but chose to receive the product on creditIn fact all HEAP customers are given a $.07/gal/on discount in accordance with our contract with New York State, that is why it was only an $8/gallon difference and not the $.25/gallon difference, so in fact HEAP customers are getting preferential treatment over other customers that are on credit termsMs [redacted] was delivered to in a timely fashion and charged the correct price for the product she receivedMidnight Oil CoN/E Incis one of the lowest priced heating oil retailers in the are and by encouraging quick payment is one of the keys to our success in maintaining our low cash price that everyone can enjoyAs of the date of this letter Midnight Oil CoN/E Inchas not yet received payment for her deliveryTherefore there will be no adjustment to Ms [redacted] 's account.If you have any questions or concerns in regard to this matter fee/free to contact me at [redacted] or at the e-mail address aboveThank you for you attention to this matter.Sincerely,Joseph CD [redacted] President

To Whom it may concern,I received the complaint filed by [redacted] in response it is Midnight Oil Co. N/E Inc. policy that all customers receive a $.25/gal/on discount if payment is received at the time of delivery. Ms. [redacted] was given this option but chose to receive the product on...

credit. In fact all HEAP customers are given a $.07/gal/on discount in accordance with our contract with New York State, that is why it was only an $.1 8/gallon difference and not the $.25/gallon difference, so in fact HEAP customers are getting preferential treatment over other customers that are on credit terms. Ms. [redacted] was delivered to in a timely fashion and charged the correct price for the product she received. Midnight Oil Co. N/E Inc. is one of the lowest priced heating oil retailers in the are and by encouraging quick payment is one of the keys to our success in maintaining our low cash price that everyone can enjoy. As of the date of this letter Midnight Oil Co. N/E Inc. has not yet received payment for her delivery. Therefore there will be no adjustment to Ms. [redacted]'s account.If you have any questions or concerns in regard to this matter fee/free to contact me at [redacted] or at the e-mail address above. Thank you for you attention to this matter.Sincerely,Joseph C. D[redacted] President