Midstate Auto Group, Inc.

bought a car at midstate auto in Auburn, Mass not even a month ago. Since I have had this vehicle I have been going there at least once or twice a week due to them calling me and saying that things are ready. Yet when I get there they than say its not ready. This last visit to Mid-State was horrible. I went to mid state due to some body damage on the vehicle when purchased in which they said they were going to repair. While supposedly fixing these problems they ended up causing more damage to vehicle. So we talked to the owner of the company in which is very rude and not customer service oriented. But on another note he was very belligerent and tried to make me look like a fool by basically calling me a liar & that everything I said wasn't true. Some how they let me use a cosigner that didn't have a job nor income. The owner was causing a scene in his car lot. We got this vehicle on [redacted] Since than the dealer ship itself has caused us nothing but problems.Product_Or_Service: vehicleAccount_Number:**XXXXXXDesired SettlementMy desired settlement would be to be put in another vehicle around the same price with same payments or CHEAPER! Or have all the damage that is on my current vehicle fixed/repaired & being able to get a loaner while this is being done. If they do not agree on any of this than I would like a complete refund. Business Response The day the vehicle was purchased there was acknowledgement of a couple cosmetic concerns. They were addressed with the customer by the [redacted] It was agreed verbally by Mr [redacted] that we would replace the center console cover, and repair the small dent on the edge of the door and repair a small crack on the lower part of the bumber by the service department. We understand even though it is a pre-owned car customers want there car to be as new as possible which we greatly appreciate. Again we agreed to all of these concerns. The customer's left happy with the resolution. We did have to order the center console which we were awaiting for the arrival of so we could co-ordinate the other 2 concerns at the same time. They did come to the dealership twice after. 1. to obtain there new registration which they didn't have time to get a sticker. the 2nd time was to receive the inspection sticker. The 3rd time they came for the center console installation, and to have the dent repaired along with the bumper. also a courtesy we ordered them some touch up paint. At that point the customer stated the were not satisfied with results and wanted to speak to the owner. When the owner became involved the customer started to become loud and belligerent with him. The owner stood by the decision to continue to address there concerns but the customer just wasn't having it. At that point they were creating a disturbance at the store. So they asked to leave and that didn't settle well with them. We are still willing to address their concerns with the understanding that there behaviour will not be tolerated at the store.

Lied to about down payment amount.On June 29th I went into Midstate auto looking to buy a car. [redacted] assisted me. After my credit being ran I was informed I would need a $1000 down payment in order to secure a car. He uncomfortably pushed me to get a cosigner and then when I told him Friday was the only day I could come back his while mood changed. He informed me he would be losing money on any deal made with me but that I would win out with a new car and a longer warrenty. He specifically mentioned a mitsubishi. I called [redacted] again on Wednesday July 1st to inform him I would be in on Friday with the requested $1000. He said no problem and advised I bring cash. He also let me know he would try and be there in the morning because he wasn't moving until later in the day. All expectations were set to go forward on Friday. I returned to the business on Friday July 3rd with the promised payment. [redacted] was not there and a man named [redacted] helped me. He left me sitting and returned to tell me my downpayment amount of $500 was okay and that I needed $1500 for other fees associated with buying a car there. That was not fully expressed to me at all on the other several occasions I spoke with [redacted] and was assured several times $1000 would get me a car there. I expressed this with [redacted] and he walked away. There was laughing from the office he went to and he came back and told me I needed more money and nothing could be done. I'm not sure if this was a case of discrimination against me due to age and gender or if it was a case of a sales person who was extremely lacking in knowledge and professionalism.Desired SettlementI would like to know why I was lied to by the company and have them held accountable for their actions beyond a shrug of their shoulders and a hollow apology.Business Response Contact Name and Title: [redacted]Contact Phone: XXX XXX XXXXContact Email: [redacted]@midstateautogroup.comUpon reviewing the complaint I reached out to Ms. [redacted].We both determined that there were a few misunderstandings. Those misunderstandings were clarified and rectified. I offered my sincere apology, and believe that the situation has been resolved.